Cormar Carpet Company Reviews 7,701

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,042 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently pleased with the excellent quality of the products, often highlighting the luxurious feel and appearance of the carpets. Many commend the outstanding service received, from helpful advice in-store to efficient and professional fitting. The delivery service is frequently praised for its promptness, and the staff are consistently described as friendly, knowledgeable, and professional. However, some customers experienced issues with delivery delays, causing inconvenience. A few people were dissatisfied with the company's handling of warranty claims, mentioning that promises regarding stain guarantees were not upheld. There were also isolated reports of product defects, such as oil leaching from carpet fibers, and some found the samples received did not accurately represent the final product's color or thickness.

What people talk about most

Product

Users describe positive interactions with product, particularly praising the quality and appearance of the... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent quality of carpets,... See more

Service

Clients share positive opinions on service, frequently highlighting the professionalism and helpfulness of... See more

Delivery service

Consumers find delivery service to be positive. Many customers report quick and prompt delivery of samples,... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought my new carpet last month, had it fitted a couple of weeks ago, am very pleased with the quality, now it's down it's even better than I thought. The service including the fitting has been exce... See more

Rated 5 out of 5 stars

Dan Sheehans were a pleasure to deal with. Once we chose the carpet there was about a 2 week wait for it to be delivered, but knowing this we were given a date for fitting and as promised bright and e... See more

Rated 5 out of 5 stars

Ordered a few free carpet samples and they arrived quickly, well packed and with a list of nearby suppliers. No pushy sales or hundred emails following the order which was really appreciated. Carpets... See more

Rated 5 out of 5 stars

Time will tell if carpet lives up to its promise, however we are very pleased with our newly fitted living room carpet. The carpet completely changes our living room for the better! It looks so big, c... See more


Company details

  1. Manufacturer

Written by the company

Cormar Carpet Company is a proud, British, family-run business and has been making carpets since 1956 at its two mills in Lancashire. Cormar manufacture and deliver their carpets to flooring retailers and wholesalers across UK and Ireland, winning over fifty awards, including “Best Carpet Manufacturer” since 2012.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent quality

Very pleased with the quality of the woodland heather twist dove grey carpet.
It looks fresh and new after every hoover and feels great to walk on. This is our second purchase after goldcrest last time now all of our top floor is your excellent carpet!

16 March 2026
Rated 5 out of 5 stars

Brilliant!

Changed my pure wool carpet that was badly stained after water damage. Replaced it with a 100% polypropylene Cormar carpet that is very hard wearing and stain resistant, even though I'd always said I would never buy a polypropylene carpet! I am amazed. It looks and feels exactly the same as my old carpet - without the stains! Excellent!

15 March 2026
Rated 2 out of 5 stars

Sadly only after 2 and half years my…

Sadly only after 2 and half years my moth proof carpet has been munched by moths.
Turns out the moth proofing is only under warranty for 2 years.
This is not stated on the sample.
It says moth proofed.
You think it as the carpet is under a 10 year warranty the moth proofing is the same.
It’s not made clear.
I guess lesson is ask the question before purchasing.

4 March 2026
Unprompted review
Cormar Carpet Company logo

Reply from Cormar Carpet Company

Hi, thank you for getting in touch. We are sorry to hear that you remain unhappy with your recent Cormar carpet. In line with Trading Standards, our contract lies with the retailer in which we have supplied this carpet to. Therefore, we urge you to get back in touch with your retailer/supplier if you are still unhappy with the outcome. If you would like to discuss this further, please don't hesitate to contact us at marketing@cormarcarpets.co.uk

Rated 5 out of 5 stars

Great service…

Really handy seeing the carpet colour in situ. Fast delivery and carpet on order from local supplier

12 March 2026
Rated 1 out of 5 stars

Very disappointing experience

Very disappointing experience. The carpet fitters accidentally caused slight damage to my new dresser when moving the furniture. They also scratched the paint on the wall in the hall when removing the old carpet. I pointed out the damage to them. They were very apologetic. I sent photos of the damage to the manager. However when I discussed this with the management they took no responsibility and were unwilling to reimburse me for any damage caused. I would not recommend Trim and Tuck and would not use them again.

24 February 2026
Cormar Carpet Company logo

Reply from Cormar Carpet Company

Hi, thank you for taking the time to share your feedback.

We’re sorry to hear about your experience; however, as a manufacturer, Cormar Carpets does not carry out or manage the fitting of carpets. Installation is handled independently by the retailer or fitter you purchased from.

As your review relates specifically to the fitting experience rather than the product itself or service provided by Cormar, we would kindly ask that you consider updating your review accordingly.

If there is anything relating to the carpet itself that we can assist with, please don’t hesitate to get in touch.

Rated 4 out of 5 stars

Our new carpets

The carpets seem a good choice only time will tell. Our local fitters (whom we have used for many years) helped and guided us in our decision to buy this product. For the price they look and feel a reasonable quality, also it’s good to know that strong cleaning products can be used when trying to remove the inevitable spills that do happen over the years. As I said time will tell but we are pleased so far.

10 March 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look