Copenhagen Luggage Service Reviews 

You were amazing! We were having a challenging time getting back to the airport after completing the bridge run 2025 and you showed incredible humanity. You went over and above to help us find you and even stayed open a little later for us to reach you. I cannot thank you enough for the most understanding and superb service. Thank you.

Very good service! Fair pricing, always on time and great communication with costumers

good. SPEEDY, KIND.

it was the only option in the airport unfortunately and it was during week time, but they had opened only until 5 pm even tough when I've called to ask for details they said it was until 6pm. It is pricy and i don't understand why the price is in euros, for me it created a great confusion, i just realize when i was making the payment, and then the person who was processing me told me "Euros". 20 euros for 3 h service for 1 luggage. in the end i arrived at 16:50 and i was scared that i wont get my luggage because the door was closed and locked.

Brilliant Idea
We arrived on a cruise at 7 am but our flight wasn’t until 9 pm. We were able to have our bags picked up from the cruise terminal and taken to the airport where we collected them that night.
Absolutely trouble and stress free

Very professional service, secure and reliable

Quick replies and fantastic to work with. Our guests were super well taken care of. Thank you!!

We organised for CLS to collect and transfer our cases back to the airport last minute whilst we were on the cruise. They responded quickly to any queries and kept us updated when they had collected the cases. Pick-up at the airport was really easy thanks to the detailed instructions they provided-excellent service

Excellent service. We were unable to get a taxi to the airport due to the royal race and we were faced with hauling heavy luggage to the nearest metro.. the day before travel the company transported our luggage to the airport within an hours notice.we picked up our luggage the next day. An excellent service., courteous and helpful.

We had a very easy experience with their service. Made a reservation the day before, and first thing in the morning they came to pick up our luggages. Straight forward communication and delivery at the airport in perfect condition and time

My family and i disembarked in Copenhagen on Sunday the 25th of May. After a fabulous cruise on MSc Euribia. We arranged for the pick up of 8 bags with this company, however only 7 bags arrived at the airport and a random bag with my tag on it.🤔 After numerous phone calls, the bag was located still on the ship. The company arranged for a taxi to bring the bag to the airport.However on arrival we had to pay the taxi fare €80 despite a company rep being there also. They are taking no responsibility for the error they made with my bag blaming MSc. Ironically, they requested pictures of all the bags to be collected, which we uploaded and yet they still managed to get it wrong, but it’s not there fault.This whole experience caused a lot of stress and anxiety for my family, trying to locate the bag and then my daughter having to wait at the airport entrance to meet the rep and then my daughter taki, while we all went on through customs. My daughter nearly missed the flight, the company didn’t even apologise, just saying this had never happened before.
My issue is 1. We paid for the delivery of the bag which didn’t happen, also 2, the €80 we had to pay to get the bag delivered. They are adamant we won’t be grant refunds.
I feel strongly that our contract was with the Copenhagen luggage service. At the end of the day our contract was with CLS , we paid for 8 bags to be transferred, they didn’t fulfill this contract. Regardless of how this happened, we had a contract with them which they didn’t fulfill this. Shame on you.

My family and i disembarked in Copenhagen on Sunday the 25th of May. After a fabulous cruise on MSc Euribia. We arranged for the pick up of 8 bags with this company, however only 7 bags arrived at the airport and a random bag with my tag on it.🤔 After numerous phone calls, the bag was located still on the ship. The company arranged for a taxi to bring the bag to the airport.However on arrival we had to pay the taxi fare €80 despite a company rep being there also. They are taking no responsibility for the error they made with my bag blaming MSc. Ironically, they requested pictures of all the bags to be collected, which we uploaded and yet they still managed to get it wrong, but it’s not there fault.This whole experience caused a lot of stress and anxiety for my family, trying to locate the bag and then my daughter having to wait at the airport entrance to meet the rep and then my daughter taki, while we all went on through customs. My daughter nearly missed the flight, the company didn’t even apologise, just saying this had never happened before.
My issue is 1. We paid for the delivery of the bag which didn’t happen, also 2, the €80 we had to pay to get the bag delivered. They are adamant we won’t be grant refunds.
I feel strongly that our contract was with the Copenhagen luggage service. At the end of the day our contract was with CLS , we paid for 8 bags to be transferred, they didn’t fulfill this contract. Regardless of how this happened, we had a contract with them which they didn’t fulfill this. Shame on you.

Very easy to find. Between terminal 2 and 3 in Copenhagen. Drop off and pick-up was smooth and hassle free.

Worked well drop-off and pickup were easy and on time

Great experience! Very friendly people and always on time. Thank you!

We found this service on a Visit Copenhagen site. It was simple to fill in the required information (we had our suitcases picked up from the cruise port and delivered to a slightly out of town hotel). We were asked for pictures of our suitcases and sent a download to attach to our suitcases. Reminders of what was needed were sent via email. As we were sightseeing in Copenhagen, a "your suitcases have been delivered" email arrived. This is a fantastic service, very reasonably priced, that I would highly recommend.

You can call a number , somebody answers and confirms your questions. And then handing in and picking up the luggage worked just fine. Just give them a cell, they will be there!!!
Perfect service !!

Best service in affordable price

It was convenient and stress free option. You can easily find the “airshell” board in between terminal 3 and 2.

History: We wanted to store our bigger trolley bags for 2days as we had come over a 15days business trip.

Pros: The service provided was really great. Baggage were safely placed and no tampering done.

Cons: Nobody in the whole Copenhagen Airport were aware of this services. We had to roam from terminal 2 to terminal 3 and 4 for 3 times as nowhere in the airport this service has been advertised or made the information desk aware of this.

After an hour 1 of checking things with many people and information desk at Copenhagen airport. We had to call the number provided by them and the luggage was picked up in 15mins.