The walk-in cage itself is ok, though it feels somewhat flimsy. The main issue I encountered was with the advertised 'Fox Resistant Wire Model.' Despite paying extra for welded 3mm mesh, I received st... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unfortunately three parts of the coop had cracked during transit. Customer services told me they could have replaced these quickly, but we just repaired them. Although the construction was reasonabl... See more
Company replied
The service would have been 5 star but the APC delivery let them down as they did not deliver to the correct address and came a day late . when contacting coop they could only apologise and gave th... See more
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The delivery and quality of the product was very good but it was built incorrectly so we had to take the big door off as it was attached where the nesting box should have been. It created a bit of con... See more
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Contact info
The Old Ta Centre, Territorial Street, TS3 8DR, Middlesbrough, United Kingdom
- 0800 061 4824
- admin@coopsandhutches.co.uk
- coopsandhutches.co.uk
3.5
Average
181 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 73% of negative reviews
Typically replies within 1 week
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Beautiful hutch
Fast delivery, website easy to navigate, hutch is beautiful and very good quality, very pleased with my purchase , thank you.
23 May 2025
Unprompted review
Reply from Coopsandhutches
Hi Cordelia,
Thank you so much for your kind words! We’re thrilled to hear you found our website easy to use, enjoyed our fast delivery, and love the quality and design of your new hutch. It means the world to us that you’re so pleased with your purchase.
If you ever have any questions or fancy sharing a photo of your hutch in its new home, we’d absolutely love to see it! Thanks again for choosing Coops & Hutches , we look forward to helping you again in the future.
Warm wishes,
The Coops & Hutches Team
Bad customer service
Ordered on the Friday at 4pm. Was not expecting next day delivery. Saturday morning recieved an email that my order had been dispatched.
Sunday recieved an email from Gizmo saying my order wouldn't be dispatched until Wednesday/Thursday. Questioned this, (had to check Gizmo wasn't a scam as they sent the most unprofessional email I've ever received). Was told this was fine, I asked multiple times about when I'd recieve delivery and about delivery fee.
Response was rude, un informative, and then just stopped replying when I asked why I'd been given two conflicting emails about when to expect delivery.
Recieved item on Tuesday.
Honestly didn't know if I'd actually receive it, would not recommend and will not use again.
26 April 2025
Unprompted review
Reply from Coopsandhutches
Hi Teresa,
Thank you for taking the time to share your feedback. We're truly sorry for the confusion and frustration you experienced with your order and the communication around it.
We aim to provide a smooth and professional service at all times, and it’s clear that in this instance, we fell short. The conflicting dispatch information and the unprofessional communication you received from our delivery partner are unacceptable, and we’re actively addressing this with them to ensure it doesn’t happen again.
Your comments have been taken seriously and if there’s anything further we can do to make this right, please don’t hesitate to contact us directly at admin@coopsandhutches.co.uk.
Kind regards,
The Coops & Hutches Team
Very very pooy
Very, very poor quality, the wind will push the hut over and a fox would easily get in. We have had to reinforce it every were, I wish we had built our own. Very over priced weak wood. Will never use again
25 May 2025
Unprompted review
Reply from Coopsandhutches
We’re very sorry to hear that you’re unhappy with your purchase. We always aim to provide products that are safe, durable, and great value for money, so it’s disappointing to learn that your experience hasn’t met expectations.
We’d really appreciate the opportunity to make things right. Please get in touch with us directly at admin@coopsandhutches.co.uk so we can discuss a resolution and do our best to turn this around for you.
Thank you for your feedback , it helps us improve.
Coops and Hutches
The courtyard chicken coop we bought is…
The courtyard chicken coop we bought is excellent. We paid £229 plus a bit extra for fox proof wiring.
The instructions were ok and we muddled through but some clearer images would have been useful, especially when fitting the roof panels. But all the holes lined up and we got there in the end.
The delivery was excellent and it arrived quickly.
Just one thing on the website…the courtyard chicken coop, and the XL courtyard chicken coop give exactly the same measurements but the larger is £40 more.
The courtyard chicken coop £229 (May 2025) states it’s for 3 large, 4 small.
The courtyard XL (£269) states it’s suitable for 4 medium, 5 medium.
This is a bit confusing.
But otherwise we are very pleased with our purchase.
(Not sure that the fox proof bit to the wire has been applied though)
20 May 2025
Unprompted review
Reply from Coopsandhutches
Hi Lorna,
Thank you so much for your detailed and thoughtful review! We’re really pleased to hear that you’re happy with your Courtyard Chicken Coop and that delivery went smoothly. It’s great to know everything came together well , even if the roof panels made you work a little harder than expected!
We appreciate your feedback on the instructions and will definitely look into improving the clarity of the images to make assembly even easier for future customers.
Thanks also for pointing out the confusion around the standard and XL versions of the coop. You're absolutely right , while they are very similar in footprint, the XL includes extra internal height and upgraded features, which accounts for the difference in price and capacity rating. That said, we'll review the listings to make this clearer on the site.
Regarding the fox-proof wire, it should have a heavier gauge mesh than the standard version. If you're unsure whether that was applied, please feel free to contact our customer service team at admin@coopsandhutches.co.uk and we’ll be happy to double-check for you.
Thanks again for choosing us, and we hope your hens love their new home!
Warm wishes,
The Coops & Hutches Team
Good customer service
Good customer service
Sam helped me so much without him I would not have bought this
When I install my coop only I will know more about the product
21 May 2025
Unprompted review
Reply from Coopsandhutches
Hi,
Thank you so much for your lovely review! We're delighted to hear that Sam was able to help you, he’ll be so pleased to know his support made a difference in your decision.
We hope the installation of your coop goes smoothly, and we’re confident you’ll be just as happy with the product as you were with the service. If you have any questions along the way, we’re always here to help.
Thanks again for choosing Coops & Hutches!
Warm regards,
The Coops & Hutches Team
Poor quality chicken house
Poor quality chicken house.
Having spent over £300 on it, we expected a quality and robust house. Very cheap, flimsy wood. Component panels dont fit flush with one another. Craftsmanship non existent.
1 May 2025
Unprompted review
Reply from Coopsandhutches
Hi Ed,
Thank you for your feedback, and we're genuinely sorry to hear that you were disappointed with the quality of your chicken house.
We take great care in selecting and supplying products that meet a high standard, so it’s disappointing to learn that this one did not meet your expectations. Your comments about the wood quality and panel fit have been noted, and we’re passing this directly to our product team for review.
We would never want a customer to feel let down by their purchase , especially on a larger investment like this, so please do get in touch with our customer service team at admin@coopsandhutches.co.uk. We'd really appreciate the chance to resolve this with you.
Kind regards,
The Coops & Hutches Team
Reply from Coopsandhutches
Thank you for the great feedback! We're delighted to hear you’re happy with the coop and the early delivery. If you need anything else, just let us know! 😊🐓
Very poor quality for a very high price
The hutch arrived on time, however, it is cheap wood, poorly made and exceptionally small. It said it would hold 3 rabbits, but in reality it would hold just one. We have 2 so we are now looking for an alternative.
Very costly for a cheap product. Would not buy again.
already constructed but would return it in a heart beat for a full refund and purchase something more sturdy and larger for our rabbits.
9 May 2025
Unprompted review
Reply from Coopsandhutches
Thank you for sharing your concerns. We're truly sorry to hear the hutch didn’t meet your expectations in size and quality. We want you and your rabbits to be happy with your purchase, so please reach out to us directly, we’d be happy to discuss a return or find a better solution that works for you. Your satisfaction is very important to us.
Lovely coop and good customer service
Lovely coop and good customer service, a couple of takeaway points for improvement, taller runs for easier access, and clearer instructions, otherwise the coop is wonderful, thank you
6 May 2025
Unprompted review
Reply from Coopsandhutches
Thank you for your kind review! We're really glad to hear you're happy with the coop and our customer service. We also really appreciate your constructive feedback – clearer instructions and taller runs are valuable suggestions, and we’ll definitely take them on board as we continue to improve. Thanks again! 🐓😊
Sadly this was way to small for even for one small rabbit
Sadly this was way to small for even one rabbit yet alone two middle rabbit like it is say it's for .
As a rescue I will not be considered brying any more of these or be recommend these to anyone else
6 May 2025
Unprompted review
Reply from Coopsandhutches
Thank you for your honest feedback, and we’re really sorry to hear the coop didn’t meet your expectations. We want to make sure your rabbits are comfortable and safe, so please get in touch with us directly, we’d love to work with you to find a solution that suits your needs. Your satisfaction is very important to us.
Iteam smaller than look in pictures say…
Iteam smaller than look in pictures say 5 large animals but really it’s only 2. Wood is cheap and super flimsy.
19 April 2025
Unprompted review
Reply from Coopsandhutches
Thank you for sharing your feedback — we're sorry to hear that the coop didn't meet your expectations in terms of size and material. We aim to represent our products as clearly as possible, so we really appreciate you bringing this to our attention.
We understand how important it is for the coop to be sturdy and spacious enough for your animals, and we’re sorry if the listing caused any confusion. Your comments about the wood quality and capacity will be passed along to our product team for review and possible improvements.
If there’s anything we can do to help or if you'd like to discuss this further, please don’t hesitate to reach out to our customer service team via email. We’d be more than happy to assist.
Thanks again for your feedback — it helps us do better.
Hen house and run
Purchased a new chicken coop with overnight delivery. Very speedy- can't fault the service. One of the parts was damaged, could not make contact via phone so e mailed and got a reply in a couple of hours promising replacement part in 2 days (Sat delivery). Sadly the part arrived later than hoped- though to be fair there was a bank holiday do this will have impacted. When the part arrived though, they'd sent the wrong one and so I had to wait again for a replacement despite asking for a partial refund (which I feel was fair for the inconvenience and poor service) and so that I could have got the coop repaired locally and quicker. Product itself is fair. Not great but ok.
Initially i thought the company was ok - but the response sorting out their 2nd mistake was disappointing after spending a considerable amount eith them - so I am unlikely to be a returning customer. (To add balance though...3rd time lucky, after 2 weeks, the next replacement did fit)
16 April 2025
Unprompted review
Reply from Coopsandhutches
Hi Anna,
Thank you for taking the time to leave a review! We're really pleased to hear that your coop arrived quickly and that our email support was responsive. We’re sorry to hear that a part arrived damaged and that you're still waiting on the replacement — we completely understand how frustrating that can be, especially around a bank holiday weekend which can slow things down.
Your feedback on the product is also appreciated, and we’ll pass that along to our team for review. If you haven’t yet received the replacement part, please don’t hesitate to follow up with us via email — we’re here to help and want to make sure everything’s sorted for you.
Thanks again for your understanding and for giving us the opportunity to make it right.
Have a lovely day!
Happy hen house
Amazing product. So easy and straight forward to put together. Great quality and it looks fantastic. Would highly recommend
11 April 2025
Unprompted review
Reply from Coopsandhutches
Hi Tash,
Thank you so much for your wonderful review! We're delighted to hear that you found the product easy to assemble and that you're pleased with the quality and appearance. Your recommendation means a lot to us!
Bought a XXL Run & Coop a few weeks ago…
Bought a XXL Run & Coop a few weeks ago now,and honestly,it's even better than expected,and no problems assembling it...Had a "minor" issue with delivery,and it was only minor,and not even their fault,but Giles sorted it immediately for next day delivery,That's How Good This Company Is 👍...Been An Absolute Pleasure Doing Business With You..And you'll be hearing from me again,And Very Soon..😉
20 March 2025
Unprompted review
Reply from Coopsandhutches
Thank you so much for your fantastic review! We're thrilled to hear that you're happy with your XXL Run & Coop and that everything went smoothly with the assembly. We're also glad Giles could sort out the delivery issue quickly for you. It means a lot to us that you had a positive experience, and we truly appreciate your kind words. We look forward to doing business with you again very soon! 😊👍
True to size and good quality
True to size and good quality. So far I am happy with the product.
3 April 2025
Unprompted review
Reply from Coopsandhutches
Thank you for your positive feedback! We're so glad to hear that you're happy with the product and that it met your expectations. If you need anything else or have any questions in the future, feel free to reach out. We appreciate your support!
A good quality Hutchwnd prompt service
Quick and prompt service, at the time I managed to get my rabbit hutch at a discounted price. It arrived only a little bit late but I was kept informed that the delivery service was a fault not the coops and Hutch company.
Instructions were easy to follow the rabbit hutch was up and installed within a short time scale.
The construction seems decent and I paid for extras i.e fox proof wiring three millimeter and pressure treated wood etc and to be honest someone who does a lot of DIY this seems a good product it's heavy enough that it requires two people to move and provide the rabbit with lots of space to go up and down as required.
I can actually say my rabbit feels safe outside now I know that foxes cannot get into him or underneath the hutch as I installed foxproof flooring turn on the outside.
6 April 2025
Unprompted review
Reply from Coopsandhutches
Thank you so much for your detailed review! We're really glad to hear that you're happy with your rabbit hutch and the service you received. It’s great to know that the installation went smoothly, and that your rabbit now has a safe and secure home. We’re also happy that the extra features like the fox-proof wiring and pressure-treated wood meet your expectations.
We completely understand the slight delay with delivery, and we appreciate your understanding that it was due to the delivery service. It’s wonderful to hear that you feel confident in the safety of the hutch, and your rabbit has plenty of space to move around.
Thank you for choosing us for your purchase, and we hope your rabbit enjoys their new space for a long time! 😊
Purchased 2 cages
Purchased 2 cages, advertised as large enough for chickens/rabbits, when they arrived it was obvious that the cages were not fit for purpose, I immediately emailed to arrange return of the 2 cages and I was told I would have to pay for return, and for the original postage to me Leaving me £20 short on each cage, it was then suggested that this has happened to other customers and that the company advise selling them myself on a FB page! Consumer rights don’t seem to matter to this company and I had the choice to lose money or keep the cages.. at £284 I’ve now lost £40 and the company can go ahead and sale the cages again at full price as they were unused and boxed.
Appalling company I’d never recommend them
2 April 2025
Unprompted review
Reply from Coopsandhutches
Thank you for your feedback, and we’re sorry to hear about your experience. We want to clarify that the sizes of our products are clearly outlined in the product listings, and we make every effort to ensure our descriptions are accurate and transparent.
We understand your frustration with the return process, and we truly regret that you feel this way. Our goal is always to offer fair solutions, and we take all feedback seriously to improve our service. Please contact us directly via email so we can work with you to find a resolution. Thank you again for sharing your concerns, and we look forward to resolving this to your satisfaction.
Fantastic hut for my chucks
Fantastic hut for my chucks easy instructions to follow so easy to put together would definitely buy again
11 February 2025
Unprompted review
Reply from Coopsandhutches
Thank you for your wonderful review! We're so glad to hear that you found the instructions easy to follow and that assembling the hut was a breeze. It’s great to know your chucks are happy in their new home! We’d love to have you back anytime—happy chicken keeping!
I recently purchased a chicken coop
I recently purchased a chicken coop. The service I received was very good and we love the chicken coop, very well made.
12 February 2025
Unprompted review
Reply from Coopsandhutches
Thank you for your kind words! We're delighted to hear that you had a great experience with our service and that you love your new chicken coop. It’s fantastic to know that the quality met your expectations. If you ever need anything else, we're always here to help. Enjoy your new coop!
If I could rate this company 0 star I…
If I could rate this company 0 star I would have it doesn't even deserve 1star!
I bought a 5ft rabbit hutch from them when it arrived I soon realised it was no where near big enough (it didn't even measure 5ft!) I emailed them straight away to say I'd like to return for a refund, to be emailed back and told I'd have to pay myself to return and would be getting £50 taken off my refund, even though the hutch was going back unused in the same box it was sent in! They also told me the rabbit hutch I had purchased was suitable for guinea pigs and ferrets even though it was advertised as a rabbit hutch!! I then got in contact with trading standards and did manage to get my full refund and they collected the hutch also. They then when they received the hutch back tried to say it jad been used and had chew marks, which wasn't true the hutch was out the box for a maximum of 10mins and never seen any animal!! When I emailed them to say that it's an absolute lie and I will be taking it further they then emailed me saying that email was for another customer (another lie the email was addressed to me) I was then told I would get my refund and I did!
I don't normally write reviews of bad experiences but I was absolutely disgusted the way this company tried it on with me, and I dread to think how many people they have conned out of a full refund! Absolutely the worst company I have ever dealt with!
20 February 2025
Unprompted review
Reply from Coopsandhutches
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. Customer satisfaction is extremely important to us, and we always aim to resolve any concerns as fairly as possible. We regret any frustration caused during the returns process, and we want to assure you that we’ve since updated our policy—returns are now completely free of any admin charges. We truly value our customers and are continuously working to improve our service. If there’s anything else we can do, please don’t hesitate to reach out.
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