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Coopers Home Appliances Reviews 

1,280
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Absolutely fantastic service. Most helpful, thank you Gary. From speaking with the team at Coopers to delivery in 24 hrs and I even got a discount for buying a washer dryer that was on the shop floor.... See more

Rated 5 out of 5 stars

We have used Coopers for our home appliances for nearly 30 yrs now and as ever, excellent service and competitive prices. Our kitchen designer saw the invoice and said, I quote - "wow! Those are re... See more

Rated 5 out of 5 stars

Our 10th appliance from Cooper's. You may find a slightly lower price on line (but rarely), but you will never find a comparable level of expertise and unbiased advice. Every choice has been the right... See more

Company replied

Rated 5 out of 5 stars

Washing machine. My son and I came to seek advice on buying a new machine. We were met with courtesy and helpful advice. The next day I rang to place an order. I received a follow-up phone call advisi... See more

Company replied

Company details

  1. Appliance Store
  2. Electronics Store
  3. Kitchen Supply Store
  4. Refrigerator Store
  5. Vacuum Cleaner Store
  6. Washer and Dryer Store

Written by the company

Coopers Home Appliances is an independent, family-run appliance retailer based in Bath, with roots dating back to 1947. For over 75 years, we’ve helped customers choose the right appliances for their homes — combining expert advice, competitive pricing and genuinely personal service. We supply a full range of kitchen and laundry appliances, working with leading brands across cooking, refrigeration, dishwashing and laundry. Whether you’re replacing a single appliance or planning a full kitchen, our experienced team takes the time to understand your needs and guide you to the best solution for your space and budget. Alongside our long-standing Bath city-centre showroom, we also operate a destination showroom just outside Bath, where customers can explore a wider range of appliances in a relaxed, hands-on environment. What sets us apart is our end-to-end service. From initial consultation through to delivery, installation and removal of old appliances, everything is handled by our own team wherever possible, allowing us to maintain high standards at every stage and ensuring customers know exactly who they’re dealing with. We’re proud of our reputation for honest advice, attention to detail and reliable after-sales support. Much of our business comes from repeat customers and personal recommendations, and we value every review as feedback that helps us continue improving our service. What you see on our website is just a sample of what we offer — we can source almost any appliance you need and are always happy to discuss options. If you’re looking for knowledgeable support, quality products and a retailer that genuinely cares about getting things right, we’d love to help.

Our service promise

Straightforward advice. Reliable support.

Straightforward advice. Reliable support.
From your first enquiry through to delivery and after-sales care, we’re committed to making things simple and stress-free. Our experienced team takes the time to understand your needs and will always offer honest advice, clear communication and dependable support.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,280)

150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great install

Very quick and reliable installation of our new dishwasher

23 December 2025
Coopers Home Appliances logo

Reply from Coopers Home Appliances

Thank you for the review.

We’re glad the installation went smoothly and everything was sorted quickly.

Rated 5 out of 5 stars

Mandi was very helpful and the whole…

Mandi was very helpful and the whole process was fast and efficient.

23 December 2025
Coopers Home Appliances logo

Reply from Coopers Home Appliances

Thank you for the review.

We’re pleased everything was straightforward, and I’ll be sure to pass your thanks on to Mandi.

Rated 5 out of 5 stars

An independent and personal touch

Clear and consistent sdvice before we decided what to buy. Delivery on time and installation completed quickly, with useful hints as to use.

23 December 2025
Coopers Home Appliances logo

Reply from Coopers Home Appliances

Thank you for taking the time to leave a review.

We’re glad the advice helped you make the right choice and that delivery and installation went smoothly. If you ever need help or have questions later on, just let us know.

Rated 5 out of 5 stars

Reliable and local store

On time, friendly staff, pleased with our purchase. Thank you team!

24 December 2025
Coopers Home Appliances logo

Reply from Coopers Home Appliances

Thank you for the review.

We’re pleased everything went to plan and that you’re happy with your purchase. Always good to support local and we appreciate you choosing us.

Rated 5 out of 5 stars

Christmas disaster averted…

Our dishwasher broke the day before Christmas Eve, and we had eight people coming for a meal on Christmas Day!
We paid a visit to Coopers and they were extremely helpful. Not only did they find us a machine, they also delivered it in time to save the day!

24 December 2025
Coopers Home Appliances logo

Reply from Coopers Home Appliances

Thanks for sharing this.

We’re really glad we could help at such a stressful moment and get everything sorted in time. Hope Christmas Day went smoothly in the end!

Rated 5 out of 5 stars

Many thanks Coopers

Steve was extremely helpful when we needed a replacement freezer urgently. He helped to arrange for collection from the store after suggesting a suitable freezer to our requirements.
We have dealt with Coopers for a number of years and have always found them to be efficient and very helpful.

17 December 2025
Coopers Home Appliances logo

Reply from Coopers Home Appliances

Thank you for taking the time to leave such a thoughtful review.

We’re glad we could help get a replacement sorted quickly when you needed it, and I’ll be sure to pass your thanks on to Steve. We really appreciate your continued custom over the years.

Rated 5 out of 5 stars

Great service!

We ordered the appliance on the Saturday, and despite Coopers being very busy during the Christmas period , it was delivered just four days later. Very impressive service!

23 December 2025
Coopers Home Appliances logo

Reply from Coopers Home Appliances

Thank you for the review.

We know how busy this time of year can be, so we’re pleased everything still arrived quickly for you. Thanks for bearing with us and for choosing Coopers.

Rated 5 out of 5 stars

Superb

Superb, knowledgeable service. We have bought multiple appliances from Coopers over the years, they are always competitive, and always know their products so much better than the chain stores

17 December 2025
Coopers Home Appliances logo

Reply from Coopers Home Appliances

Thank you for your continued support.

We really appreciate customers coming back to us over the years as it tells us we’re doing something right. Always happy to help when you need us.

Rated 5 out of 5 stars

Excellent service

6 December 2025
Coopers Home Appliances logo

Reply from Coopers Home Appliances

Much appreciated — and we’re here if you need anything in the future.

Rated 5 out of 5 stars

provide great advice..great service.

provide great advice..great service.

6 December 2025
Coopers Home Appliances logo

Reply from Coopers Home Appliances

Thank you for the review.

We’re glad the advice was helpful and that everything went smoothly. Always happy to help if you need us again.

Rated 5 out of 5 stars

Very pleaded with streamlined service,

Very pleased with streamlined service,
Thank you!
Nichola

17 December 2025
Coopers Home Appliances logo

Reply from Coopers Home Appliances

Thank you, Nichola.

We’re really pleased to hear you were happy with how smoothly everything went. If we can help again in the future, just give us a shout.

Rated 5 out of 5 stars

It was superb

It was superb .
I placed my order over the phone which was easy and efficient . When I collected my purchase it was too heavy for me to carry due to recent surgery so one of the staff personally carried it to a nearby shop for me to pick up later . What superb service . Thank you

17 December 2025
Coopers Home Appliances logo

Reply from Coopers Home Appliances

Hi, Thank you for making the time to leave this lovely review and we're always happy to help. Hope you have a great Christmas and New Year from all the Coopers Team.

Rated 5 out of 5 stars

Excellent

Took time to make sure that we ordered the right things. Friendly and knowledgeable team.

12 December 2025
Coopers Home Appliances logo

Reply from Coopers Home Appliances

Thank you for the review.

Taking the time to get things right matters to us, so we’re pleased that came across. If you need anything else or have questions down the line, just let us know.

Rated 5 out of 5 stars

New fridge delivery and set up

Very happy with the service the guys had the new fridge set up and the old one away very efficiently

12 December 2025
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Reply from Coopers Home Appliances

We appreciate the 5 star and we're glad our team could help.

Rated 5 out of 5 stars

Great in shop customer service from…

Great in shop customer service from Darren . The delivery & fitting was very smooth

12 December 2025
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Reply from Coopers Home Appliances

Thank you for your kind comments. I'm glad everything went smoothly, and I look forward to seeing you again. Darrin

Rated 5 out of 5 stars

Helpful people

Helpful people, both in helping with the choice of appliance and in the delivery, as well as the removal of the old appliance

12 December 2025
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Reply from Coopers Home Appliances

Thank you for taking the time to leave us this 5 star review. We’re glad we could help and look forward to seeing you again.

Rated 5 out of 5 stars

Excellent online experience

We bought a small household appliance through the Coopers website. The order was immediately followed up with a phone call from the store explaining when the item would be available for us to pick up - the option we had selected. We received another call shortly thereafter to say the item had been received. Excellent communication and ease of use of online ordering system. Wouldn't hesitate the use Coopers again.

12 December 2025
Coopers Home Appliances logo

Reply from Coopers Home Appliances

Thank you so much for your fantastic review.

We’re delighted to hear that your online ordering experience was smooth and that our team’s communication made the process easy for you. At Coopers, we always strive to ensure that online purchases receive the same attention to detail and personal care as in-store experiences, so it’s wonderful to know that this came through.

We really value your support and look forward to helping you again in the future, either online or in-store.

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