I am still waiting for my purchase. And I have not received updates about any shipping. But I go back and look at the order it says it's still in process.
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See what reviewers are saying
Delivery was slow and outside of the window ordered. Once eventually dispatched, the item was received within 3 days. Because the item was lot dispatched until around 10 days after my order being... See more
Amazing product for the new iPad Pro 11inch. Was not on their site but they provided good communication and delivery option for UK. Thanks! I think the charging gap can be increased to provide e... See more
Company replied
I needed a telescopic table-top stand to put my iPad at face level whilst painting from photos. After due research (there are several similar ones to choose from) I opted for this stand as it comes fr... See more
Company details
Written by the company
Our mission is to extend the life of tablets by providing quality protective cases at fair prices. We emphasize functionality in our product line so that tablet owners can use devices in more ways and more places – whether on the beach, in the car, outdoors, at home or in the office. At Cooper Cases, we make customer satisfaction our #1 goal, attending to individual customer needs as quickly as possible. Our hands-on approach is based on delivering satisfaction to all clients.
Contact info
1968 S. Coast Hwy, Suite 1260, 92651, Laguna Beach, United States
- +1 224 204 2112
- hello@coopercases.com
- coopercases.com
3.0
Average
436 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Had a small issue with the case and…
Had a small issue with the case and within 2 days of contact, a new case on the way. Thanks for great Customer Service. Top notch.
16 March 2021
Unprompted review
Reply from Cooper Cases
Hello,
Thank you for giving us amazing feedback.
We are glad we managed to solve the issue to your satisfaction! Your satisfaction matters the most. Thank you for sharing your experience with everyone.
We truly appreciate you, and we look forward to seeing you again soon!
Our team will be happy to give any help regarding your item.
Have a great day, and stay safe!
Best regards,
Rafhael
Customer Support Specialist
CooperCases
Fast delivery and excellent product
Fast delivery and excellent product. Love it, perfect for my autistic sons iPad.
2 March 2021
Reply from Cooper Cases
Hello,
I really appreciate you taking the time to leave us amazing feedback and for sharing your experience with the case with everyone.
Nothing that keeps us up more than thinking about we can offer our customer’s the best experience.
We are so happy to know that you love the quality of the case. This is one of the reasons why we still exist because people like you trust our products.
We look forward to having business with you again. Have a wonderful day!
Have a great day, and stay safe!
Best regards,
Rafhael
Customer Support Specialist
CooperCases
Very Satisfied
I am very satisfied with the quality of the product and the service from this company. I would recommend them to a friend.
2 March 2021
Reply from Cooper Cases
Hello Mike,
Thank you for the feedback.
I am sorry to read about the shipping holdups of your order. I can confirm that your order was fulfilled and dispatched within 24 hours from when this is placed.
All carriers are experiencing unprecedented volume increases and limited employee availability due to more strict COVID safety restrictions. As a result, your order experiences gaps and delays in tracking event updates.
Unfortunately, since so much time has passed without delivery, at this point, we suspect your parcel was probably lost.
Please accept our sincere apologies for this situation and any inconvenience this may have caused. We send several hundred shipments daily, and lost packages are rare, but these mishaps can still happen. Regardless, we take full responsibility for this issue.
Providing a great customer experience is very important to us, and we want to take full responsibility for this issue as your peace of mind is our topmost priority. I understand the current situation is not an excuse to delay your order's delivery.
I have reached out to you via email to provide more information and layout a convenient resolution.
I am looking forward to hearing back from you.
Best regards,
Rafhael
Customer Support Specialist
Cooper Cases
I had an issue with the delivery service, but was resolved quickly!
I had an issue with the delivery service and contacted the support team. The solution offered went beyond my expectations, and now I am happy with my product! I highly recommend buying directly from the Cooper2Cases website.
1 March 2021
Reply from Cooper Cases
Hello Abraham,
Thank you for your amazing feedback.
We are delighted to know that your experience with us exceeds your expectations. So thank you very much again for being a loyal, superstar customer! ⭐️
Write to us the next time you will want to buy again, and we will provide you with the best possible deals and options that you will not find online.
Thank you once again for your ecstatic words.
Best regards,
Rafhael
Customer Support Specialist
CooperCases
Red Cooper Case and Keybord
I bought a Red Cooper Case and Keyboard for my 10inch tablet.
The oulet of the keyboard was getting loose. Unfortunately the charging outlet of the keyboard was torn off when my dog yanked out the charging cord when he passed by my table.
I reached out to the customer service centre at Cooper Cases by chat and received an amazing service.
They replaced my Case and keyboard free of charge.
Furturmore I even received it in advance.
I love my Case and Keyboard!!!
25 February 2021
Unprompted review
Reply from Cooper Cases
Hello Helene,
Your feedback really means a lot to us!
As your peace of mind is our top priority, we ensure maintaining a high level of competency, and fair resolution should be given to our valued customers like you.
Indeed, we are very committed to our customers as our company values put customer satisfaction as the top priority.
Thank you for giving us a try! We look forward to seeing you again soon.
Best regards,
Rafhael
Customer Support Specialist
CooperCases
Whats there not to like?
Love my new keyboard! The backlighting is great and the battery life is terrific and my blue case is sturdy with its magnetic hold for the keyboard and its ability to hold my tablet safely in place. If you are looking for a quality, this is it!
25 February 2021
Unprompted review
Reply from Cooper Cases
Hello Linda,
Thank you for sharing your experience with us and for giving positive and honest feedback! 😍
You make us all proud by how we did great with the product we produced. We always aim to give quality products, and we make sure that our customers will really get or even exceed their expectations of what they paid for.
We look forward to having business with you again soon.
Our team will be happy to answer any queries you may have regarding your item.
Have a wonderful day, and stay safe!
Best regards,
Rafhael
Customer Support Specialist
Cooper Cases
Reply from Cooper Cases
Hello Kuang Chiao,
Thank you for giving us fair feedback and being one of our loyal customers.
I have checked your order, and I found out that the item you have purchased is a Cooper Dynamo case which does not include any strap.
Your satisfaction with the purchase matters most, and your idea of having this case a strap is brilliant! We will take this suggestion for our future development of this item.
We truly appreciate you, and we look forward to seeing you again soon!
Our team will be happy to give any help regarding your item.
Have a great day, and stay safe!
Best regards,
Rafhael
Customer Support Specialist
Tablet2Cases
Good quality product
17 February 2021
Reply from Cooper Cases
Hello Reychelle,
Thank you for giving us sparkling stars. ⭐️⭐️⭐️⭐️⭐️
We always aim to produce a great quality product, and your feedback is proof of how we did great!
Thank you for giving us a try and entrusting our business. We truly appreciate you!
Looking forward to having business with you again soon.
Have a wonderful day, and stay safe!
Best regards,
Rafhael
Customer Support Specialist
Tablet2Cases
I am so happy with this product.
I am so happy with this product.. it is stylish, keeps my watch safe, rather than having it just on normal charging device on bedside shelf. It is great to take away - also to protect it .. together with the charging device .. so certainly met my expectations and more !!!
11 February 2021
Reply from Cooper Cases
Hi Colleen Robertson,
Thank you for the product feedback.
Your opinion about our business is kind of a big deal for us. So thank you very much again for being a loyal, superstar customer! ⭐️
Write to us the next time you will want to buy again, and we will provide you with the best possible deals and options that you will not find online.
Thank you once again for your ecstatic words.
Best regards,
Erma
Cooper Cases - Head of Support
High quality product, outstanding customer service
I would like to give you highest rate cause I'm very happy with my daughters protective case and fantastic customer service provided by Erma despite misunderstanding with the order. Wishing you best of luck with your business
Regards
Bartosz
9 February 2021
Unprompted review
Reply from Cooper Cases
Hello Bartosz,
From the bottom of my heart, thank you for leaving the team and me with fantastic feedback. ⭐️⭐️⭐️⭐️⭐️
As part of the Cooper Cases team, nothing keeps me up more than thinking about what we can offer to maintain the best buying experience.
Thank you once again, and I genuinely appreciate your kind words despite the hurdles we experienced resolving the fulfillment issue with your order.
You have just made my day!
Have a wonderful day, and stay safe always!
Best regards,
Erma
Cooper Cases - Head of Support
I have difficulty with my hands
I have difficulty handling things because of damaged hands. This case makes it easy for me to hang on to the iPad and, if I drop it, it is protected from damage.
8 February 2021
Reply from Cooper Cases
Hi Juliet
We are incredibly grateful that you took the time out to leave us shining stars on Trustpilot.
Our company values put customer satisfaction as the top priority and we are very committed to our customers.
Its customers like you that make our job wonderful.
Write to us the next time you will want to buy again, and we will provide you with the best possible deals and options that you will not find online.
Thank you once again for your kind words.
Best regards,
Erma
Cooper Cases - Head of Support
Reply from Cooper Cases
Hello Adrian VanderHoek,
Thank you for the fantastic feedback and for giving Cooper Cases a try.
Our founders built this small business to help our customers with their tablet needs, and I hope we have achieved that.
But what matters most is that you are happy with the purchase, and I genuinely appreciate it.
If you have any further questions regarding the item or any other cases that you might be interested in, please do not hesitate to get in touch, and we will be more than happy to assist you.
Best regards,
Erma
Cooper Cases - Head of Support
Amazing!
Very great experience ordering from this company. The case is perfect and my daughter loves it. Would highly recommend this case.
28 January 2021
Reply from Cooper Cases
Hello Ashley,
Thank you for the fantastic feedback!
I really appreciate you leaving us with sparkling stars and that you have high regard for the service you received from the team and that your daughter loves her rugged case.
Our company values put customer satisfaction as the top priority, and we are very committed to our customers.
Thank you once again for being an awesome customer! ⭐️
Best regards,
Erma
Cooper Cases - Head of Support
Haven’t received my item
I paid $19 for express shipping for the case to come in 1-3 business days and I have waited more than a week and it still hasn’t come. Very poor customer service charging so much for shipping and not delivering on your promise
17 January 2021
Reply from Cooper Cases
Hello Joseph,
Thank you for the feedback.
I am sorry to read about the shipping holdups of your order. I can confirm that your order was fulfilled and dispatched within 24 hours from when this is placed.
All carriers are experiencing unprecedented volume increases and limited employee availability due to more strict COVID safety restrictions. As a result, your order experiences gaps and delays in tracking event updates.
Your package was scheduled for delivery today; however, no one was home to receive this.
Providing a great customer experience is very important to us, and we are sorry to hear that this did not meet the standards.
Your peace of mind is our topmost priority, and I understand the current situation is not an excuse to delay your order's delivery.
We want to take full responsibility for this issue. I have reached out to you via email to provide more information and layout a convenient resolution.
I am looking forward to hearing back from you.
Best regards,
Erma
Cooper Cases - Head of Support
Excellent Product & Amazing Customer Service
I'm very impressed with the quality of my new Folding Laptop Desk, it is stylish, sleek & very sturdy. I had been eyeing this product for a while but it was not in stock so contacted the customer service team directly to find out when I can order it. My experience with Erma was just wonderful, in all my interactions with her she has been very quick & solution oriented in her responses. She proactively contacted me to let me know when the product was in stock & personally ensured it was shipped out & delivered to me in a timely manner. Very happy with Cooper Cases
13 January 2021
Unprompted review
Reply from Cooper Cases
Hello Sonia,
Your feedback is superb! 😍
I am thrilled to know how Erma did a great job providing you amazing customer service.
As one of the Specialists, we always aim to maintain a high level of service we can offer, which we have proven since 2012.
Thank you for giving us a try, and we truly appreciate you!
We look forward to having business with you again soon.
Have a wonderful day, and stay safe!
Best regards,
Rafhael
Customer Support Specialist
Tablet2Cases
The best Customer Support Team CARE!!!
The best Customer Support Team CARE!!!
I had my Cooper case for about 5mths when the keyboard stopped working. I managed for another month without it and thought, I'll send an email to the company and see what happens..what have I got to lose! Lo' and behold they asked for a few details they checked them out & sent me a brand new case replacement. I am so so SO 😊 HAPPY.
No hesitation, no 3rd degree questioning.
100% best customer service.
12 January 2021
Unprompted review
Reply from Cooper Cases
Hello Miss Mitchell,
We are incredibly grateful that you leave us amazing feedback.
Nothing keeps us up more than thinking about offering our customers the best experience. What really matters to us is that you are happy with the replacement product.
Thank you for giving us a try. Our team will be happy to provide any assistance you need regarding the product.
We look forward to having business with you again soon!
Have a wonderful day, and stay safe!
Best regards,
Rafhael
Customer Support Specialist
Tablet2Cases
Reply from Cooper Cases
Hello Shaun,
Your satisfaction is valuable to us, and we are thrilled to know how we did great.
Seeing that you had a great experience is the best thing we could hope for. We look forward to having business with you again soon!
Thank you for giving us a try. Let us know if you have any further concerns.
Have a wonderful day, and stay safe!
Best regards,
Rafhael
Customer support Specialist
Cooper Cases
Your universal case does not fit my sons I pad????
You state this is a universal case fit to case a LG G 5 10.1 I pad and it does not fit,it is too big.Please call me immediately to rectify this matter.5619293682
30 December 2020
Reply from Cooper Cases
Hello Danielle,
Thank you for the product review.
I understand the concern, and I am sorry to read that. the silicone cover is a tad bigger fit for your tablet model.
Our Cooper Trooper 2K rugged case comes in four sizes on top of having three different colors.
While the Cooper Trooper 2K Rugged case is a universal fit for 10.1-inch tablet sizes, by tablet size, we actually meant measurement by dimensions [length, breadth, depth, or height] and not diagonal.
Below are the dimensions of your LG G Pad 5 10.1
247.2 x 150.7 x 8 mm (9.73 x 5.93 x 0.31 in)
With the above information, I strongly believe that you will need the same type of case, only one size smaller.
Your peace of mind is our top priority. I reached out to you via email to layout options to ultimately resolve the problem.
Looking forward to hearing back from you.
Best regards,
Erma
Cooper Cases - Head of Support
I absolutely love this keyboard with…
I absolutely love this keyboard with mouse pad!!! The construction compared to others is tremendously excellent. It is capable of holding up my large heavy tablet without consistently falling over no matter how I am using it or for how long I use it. Very durable. The high quality construction and materials used are appreciated. Not to mention that it is just very classy and professional in appearance. Having the mousepad is a very useful tool that nobody else can compare to. Super helpful to me when on-the-go and creating things on my work projects. This function I absolutely have not been able to find with any other tablet case keyboard. The only option that it Lacks is the light up backside to mine because you only seem to offer it for Apple and I only buy Samsung Android products. As soon as you provide that please let me know because I will most definitely upgrade. However until then I think I may be buying a few more of these for my kids friends and family. Thank you so much guys!!! your product is very helpful and very much appreciated!!!!!
25 December 2020
Reply from Cooper Cases
Hello Alice,
Your feedback really means a lot to us.
Nothing keeps me up more than thinking about what we can offer our customers to maintain that positive buying experience. What really matters to us is that you are satisfied with the product, serving its purpose.
Thank you for giving us a try, and we look forward to having business with you again soon.
Have a wonderful day, and stay safe!
Best regards,
Rafhael
Customer Support Specialist
Cooper Cases
Great service and support.
19 December 2020
Unprompted review
Reply from Cooper Cases
Hello David,
Thank you for giving us amazing feedback and for sharing your experience with us to everyone.
Nothing keeps us up more than thinking about we can offer our customer’s the best experience. What really matters to us is that you are satisfied with the product, serving its purpose.
Again, thank you for choosing Tablet2Cases. If you need further assistance, please let us know.
Have a great day, and stay safe!
Best regards,
Rafhael
Customer Support Specialist
Tablet2Cases
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