coolzy.com Reviews 177

TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, most reviewers were somewhat happy with their experience overall. Many customers find that the product effectively cools personal spaces, making it suitable for small areas like offices or next to a bed, and appreciate its portability and ease of use. Some users report sleeping comfortably and finding the unit user-friendly, especially when directed properly, and some even consider it a good option for those on a limited budget. However, a significant number of people were dissatisfied with the product's quality, describing it as cheap plastic, difficult to assemble, and noting issues with the hose not staying attached and releasing heat. Many also felt the product was overpriced for its performance, stating it acts more like a fan than an AC unit and doesn't cool rooms effectively, with some experiencing units that stopped working after a few months. Additionally, there is strong consensus among reviewers regarding poor customer service, with many reporting unresponsiveness, lack of support, and difficulties with returns.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with some finding it to be a great personal unit that cools... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers expressing disappointment, stating... See more

User experience

Customers consistently note ambiguous experiences with user experience, with some finding the product... See more

Customer service

People report negative experiences with customer service, with many expressing disappointment and... See more

Price

Users describe negative interactions with price, with many feeling duped out of money and finding the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

At first, I thought the Coolzy worked relatively well at directing cool air. Unfortunately, the air in the room is heated simultaneously, so overall, you end up with a hotter room. I ordered the ta... See more

Company replied

Rated 3 out of 5 stars

Coolizi was advertised as an ac unit but its no more than a fan. I emailed the company on return process and they got back to me right away. However I would have to pay for return shipping back to Ch... See more

Company replied

Rated 4 out of 5 stars

Very fast delivery, good customer contact, reasonable price. So far, no complaints!

Company replied

Rated 4 out of 5 stars

Good day... I wanted to give them 5 stars. But I had some trouble reaching the folks. I think the purchase experience needs to be a bit friendly. Coolzy got 4 stars because I finally heard fro... See more


Company details

  1. #1 of 1 best companies in Air Conditioning Store

Written by the company

Coolzy.com is a designer, manufacturer and retailer of the worlds best portable air conditioner. We are famous for our Coolzy unit which was designed by the University of Western Australia to be the most environmentally friendly, smallest, lightest and quietest portable air conditioner on the market.


Contact info

3.4

Average

TrustScore 3.5 out of 5

177 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

When it comes to portable air…

When it comes to portable air conditioners, this one takes the crown. It's not only the most environmentally friendly option but also impressively small and lightweight. I highly recommend it to anyone seeking top-notch cooling while minimizing their ecological footprint.

3 August 2023
Unprompted review
Rated 5 out of 5 stars

I can finally sleep again 🥹

I bought the Coolzy Pro last week, four days before a flash sale that dropped the unit by ANOTHER $100 (that’s crazy). At first I was bummed and pouted like a brat for not predicting the future and waiting for the crazy deal, but I still got the unit at a great price point and am THANKFUL it came when it did. I have not been able to sleep in this heat; it’s been climbing up to 95-99+ degrees where I live (Southern California), and I have no AC in my upstairs apartment. This product does exactly as it states! It cools me, not the whole room, and I’ve NEVER slept better. The sound is a soothing white noise, and I wake up the second the machine powers down when the preset sleep timer goes off. Plus, I can feel great about not raising my electric bill 😌

P.S. the customer service is quick and on-point, and they’re real people. Not proud but I kinda cried to them for not getting the crazy deal and asking for a discount on an accessory I wanted to buy, and I actually received a discount code. That was really nice, I would have ignored myself (better use that code soon). I’m using the Coolzy Pro as we speak, and I don’t think I over payed for this product at all. I have my sleep and sanity back and it was worth every penny 🥲

18 July 2023
Unprompted review
coolzy.com logo

Reply from coolzy.com

Thanks for the wonderful review. This literally had us high fiving in the office :) you have made our day. It's sooo good to hear a customer happy and satisfied. Thanks again and you are awesome!

Rated 3 out of 5 stars

7 day return policy not valid for USA customers

The product works but makes a whining sound when the compressor starts. It still cools great but I'm concerned about the sound and the fact the price dropped by $100 days after I purchased it. I contacted coolzy by email in reference to returning the product and told them I was within the 7 day return window. Unfortunately, as a US customer, I was told "We do not offer returns in the USA" with a link to the terms and conditions

25 July 2023
Unprompted review
coolzy.com logo

Reply from coolzy.com

Thanks for the review. We don't offer returns because customers were purchasing the product for a heatwave and then returning it after the heatwave had finished. The products were being returned damaged and unsaleable.

Regarding the compressor noise, please email us with a video demonstrating the noise. Your machine has a two year warranty and if it's a fault, we'll look after you and get it sorted.

Rated 5 out of 5 stars

I can't say enough good things about…

I can't say enough good things about this portable air conditioner. It's not only the smallest and lightest on the market but also sets the standard for being environmentally friendly. If you want both convenience and sustainability, this is the perfect choice.

22 July 2023
Unprompted review
Rated 5 out of 5 stars

If you're in need of an air…

If you're in need of an air conditioning system, look no further. This store offers a wide selection of high-quality options at affordable prices. The staff's expertise and friendly assistance make the whole process a breeze.

21 July 2023
Unprompted review
Rated 1 out of 5 stars

The Cooley Pro doesn't work

I regret to share my extremely disappointing experience with the Cooley Pro. Despite promising to cool the room, it entirely fails to do so. Instead of providing refreshing cold air even on the highest setting, it paradoxically filled the room with unbearable hot air! This led to the most uncomfortable, sweltering night I've ever experienced.
To make matters worse, I discovered that this company does not offer a return policy. I find it truly absurd that an online company in today's age would not accommodate unsatisfied customers, especially when their product falls so woefully short of expectations.
Please consider this review a warning to potential buyers: this product does not function as advertised, and the company's lack of a return policy compounds this already frustrating experience. Unfortunately, it appears purchasing this unit results in nothing but a waste of your hard-earned money.
I sincerely hope this review prompts the company to reconsider their policies, to stand behind their product, and to prioritize customer satisfaction above all

21 July 2023
Unprompted review
coolzy.com logo

Reply from coolzy.com

Hi Tommaso, we're sorry to hear that you don't love your Coolzy. Regarding your comments, I will address them separetely:
- Cool the room - We state in more than 20 locations across our website that a Coolzy will not cool a room. It cools a person. We say this explicitly so that customers avoid dissapointment. The concept behind the Coolzy is that it's supposed to be used with your windows/doors open to allow warm air to escape. The product is a tiny fridge with a fan inside it. It constantly blows cool air at you and allows fresh air to circulate. It is 100% not designed to cool the room.
- Returns - we do not allow returns on Coolzy's as we've had experiences whereby customer's purchase the product for a heatwave and then return the unit when the heatwave has finished. Often the unit is damaged or scratched and we cannot (in good conscience) sell it as new again.

Now to help with your experience, please contact us directly as we have attachments that will allow you to get the most out of the Coolzy. Our goal is to support you. We are very happy to help.

Rated 5 out of 5 stars

Reliable and trustworthy!

Coolzy is a reliable and trustworthy air conditioning supplier. I'm grateful for their exceptional service and top-notch products.

3 July 2023
Unprompted review
coolzy.com logo

Reply from coolzy.com

Thanks for the great review!

Rated 2 out of 5 stars

Worst portable air conditioner

The Coolzy only works in very specific layouts and situations. The claim that you can use it with an open window is a lie. The warm air it generates comes back in and makes the room even warmer. And even on high (which is waytoo loud for sleeping), the stream of air is thin and almost useless. They also don’t give refunds. Do not buy this product unless you have a tiny room with a window and tube accessory.

18 July 2023
Unprompted review
coolzy.com logo

Reply from coolzy.com

Sorry to hear that you don't love your unit. If you email our customer service team they might be able to help

Rated 5 out of 5 stars

Coolzy is the best air conditioning…

Coolzy is the best air conditioning store I've come across. Their prompt and professional service, coupled with high-quality products, make them my top choice for all my air conditioning needs.

15 July 2023
Unprompted review
coolzy.com logo

Reply from coolzy.com

Thanks for the great review!

Rated 4 out of 5 stars

It does the trick for my needs

It does the trick for my needs. I don't have windows in my condo, just sliding glass doors. We have issues with our air conditioning unit when the electricity goes out. It doesn't reset properly so you have to call someone out to repair it. In the meantime, the Coolzy machine does cool the area down but I don't feel it cools the entire room. Our rooms are small too. I love it though, no complaints.

14 April 2023
coolzy.com logo

Reply from coolzy.com

Thanks for the great review!

Rated 5 out of 5 stars

This portable air conditioner is a…

This portable air conditioner is a game-changer. It combines exceptional performance with an eco-friendly approach, making it the most environmentally friendly option out there. Its compact and lightweight design further adds to its appeal.

18 April 2023
Unprompted review
coolzy.com logo

Reply from coolzy.com

Thanks for the great review!

Rated 5 out of 5 stars

I highly recommend Coolzy for its…

I highly recommend Coolzy for its exceptional air conditioning solutions. Their professionalism, expertise, and commitment to customer satisfaction make them a top-notch supplier in the industry.

22 February 2023
Unprompted review
coolzy.com logo

Reply from coolzy.com

Thanks for the great review!

Rated 5 out of 5 stars

I needed cooling on a road trip and at home

I needed cooling on a road trip, staying in eco-tents and chalets where there was no aircon. Temperatures at night were in the mid 30s (~90 - 95 F). In a couple of really remote places I knew I would need my own power as well. My Coolzy was superb, so comfortable. My three 100 Ah lithium batteries were not even half discharged when I returned. And Coolzy works well at home too. Since we bought it, we have never turned on our split in the bedroom and my wife, who has asthma has never been so comfortable at night. Great technical support on their website.

18 April 2023
Unprompted review
coolzy.com logo

Reply from coolzy.com

Thanks for the great review!

Rated 1 out of 5 stars

Worthless

This would be the most overpriced, under performing A/C that i have ever used.
You may feel some relief if you use it as a pillow.

1 February 2023
Unprompted review
coolzy.com logo

Reply from coolzy.com

Sorry to hear that you don't love your unit. If you email our customer service team they might be able to help

Rated 5 out of 5 stars

The unit works well

The unit works well. I have it in my home office and use it in my RV for holidays. It's pretty light and can be lifted easily. I find it doesn't use much power and can run off a 12v battery if I use an inverter. It's not noisy either compared to others that I've tried. It's kinda like a little fridge with a fan in it. It doesn't use water and can be used to remove water from the air. So far very happy

18 April 2023
Unprompted review
coolzy.com logo

Reply from coolzy.com

Thanks for the great review!

Rated 5 out of 5 stars

This is a very good product

This is a very good product. I was impressed by the effort the company put into communicating what it could and couldn't do. I spent a lot of time verifying their claims, especially about power consumption. I also took it to Adelaide for a camping trip and used it to keep my wife and I cool in our Jayco Penguin in the evenings while we slept. All I can say is that it's refreshing to see an Australian company trying something different and coming up with a product that does what it claims. I'm a high school science teacher and would give this full marks for innovation and execution. Excellent job and I'll be purchasing the tent as we'll for use at home. 5 stars no question.

14 February 2023
Unprompted review
coolzy.com logo

Reply from coolzy.com

Thanks for the great review!

Rated 4 out of 5 stars

Excellent Customer Service

We bought the Coolzy primarily for our very small AFrame van, aware that it is a personal cooler. It worked great and was smaller than a portable air con. I bought the newly available venting attachment to vent out the window, which will significantly improve the air temperature. The first model we purchased had been reconditioned, but the compressor died after little use. Coolzy happily replaced it, and the new one is running beautifully. Very happy with the customer service.

24 January 2023
Unprompted review
coolzy.com logo

Reply from coolzy.com

Thanks for the great review!

Rated 5 out of 5 stars

works great!

The koozie is amazing and I use it for the kitchen so when my daughter's cooking she doesn't overheat. The house we live in has poor ventilation so this little unit works really well for why we bought it. I may get one more.

30 September 2022
coolzy.com logo

Reply from coolzy.com

thanks for the lovely review :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look