0.1 stars. Harrison is a joke. Pretty sure its a scam, asked for a refund on two occasions now due to the product not being received. Harrison stated the first time it was unacceptable that my re... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Like others would give less than 1 star if possible. Ordered 29th June. Website states delivery in 2-3 days. Nothing. Emailed to chase up. No response. After three emails and advising I would ini... See more
I made a purchase with Cool Towel before I had read any reviews. When I realised there was going to be a delay on the delivery. I began to regret my purchase. Anyway. I contacted customer service who... See more
Absolutely appalling service. Ordered on the 26th June and still nothing had been delivered even though delivery said 2-4 days. Spoke to Harrison twice over email and both times been guaranteed itll b... See more
2.0
Poor
31 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Placed an order on Wednesday the 24…
Placed an order on Wednesday the 24 June. It’s now now 1st of July and although I have contacted them by email, their website chat and Instagram I have been ignored across all platform with no tracking update provided at all.
I still don’t have my product one week after ordering without any contact at all.
24 June 2026
Unprompted review
Ordered 23rd June and I’m still waiting…
Ordered 23rd June and I’m still waiting to receive this cool towel checked via Shopify for any updates NOTHING !!! No sign of it won’t respond to emails no other way of contacting them FUMING ! taken it further if not delivered and want my money back why push this as a great product if you can’t fulfill your orders .
28 June 2026
Unprompted review
Damaged bottle when it arrived as it…
Damaged bottle when it arrived as it wasn't packed properly meaning I can't use the bottle to store which was the bit I liked about this product. I really don't like the towel either - yes it feels a bit cold to start with, but to be honest - it just feels wet - in turn just making me feel more damp and clammy.
Bad product - I wish I hadn't wasted my hard earned money. Do not bother.
25 June 2026
Unprompted review
10x the cost of the exact same item on…
10x the cost of the exact same item on Aliexpress, only thing that’s entrepreneurial about this product is maximising profit with minimum effort
20 March 2026
Unprompted review
Received my order for two
Received my order for two, really happy. We need to support our young entrepreneurs. Well done
29 August 2025
Unprompted review
Amazing product and seller
Ordered online and got my package within the week. Great quality and helps me massively after playing sport. Much better than others on the market.
25 July 2025
Unprompted review
Fantastic product.
Harrison is a pleasure to speak to and the product is fantastic. Its helped so much with my menopause and i will definitely be ordering more for my holiday!
10 July 2025
Unprompted review
If I could give zero I really would
If I could give zero I really would. Awful to deal with. Cheaper on other sites but I wanted to buy from source. Never received items and despite me contacting them twice I have never heard from them.
17 July 2025
Unprompted review
ITS A TOTAL SCAM
ITS A TOTAL SCAM! DO NOT BUY!
Placed an order 9 days ago, chased as didn't receive any tracking/shipping confirmation, emails and social media messages ignored. Finally got a reply after 7 days staying my order would be sent that day, then when i chased again the next day, I was told they cancelled my order! Customer service is diabolical and constantly contradict themselves. Order from other company not this as they are worst I have ever dealt with....
9 July 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.