Shipped 2 parcels internationally which went well and at a good rate but then when I went to ship again, they wanted me to send then ID through something called strip. NO. They have my email, credit c... See more
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See what reviewers are saying
Customer reps were always helpful. The packages were picked up on the set date and delivery estimates are on par with the service paid for. I think the cool parcel website can benefit from some upgrad... See more
I was extremely fortunate to find Coolparcel.com during my search for the best price to send documents to an overseas destination. Coolparcel's search engine brought me the best price from the largest... See more
I received my somewhat large package in a timely manner, and while I did not open it yet I suspect that it’s in good condition. It was dropped off at my front door as planned and I can’t believe that... See more
Company details
Written by the company
Search and compare shipping rates - book cheapest or fastest shipment online
Contact info
875N Michigan Ave. Suite 3950, 30611, Chicago, United States
- 8163016285
- info@coolparcel.com
- coolparcel.com
3.9
Great
583 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Easy application process
Easy application process, fast service and the ability to track the package the entire time while in transit.
22 May 2023
The parcel for delivered as per the…
The parcel for delivered as per the commitment and the price was much better than competitors.
My only issue is with the daily email update. Which is more than useless.
18 May 2023
Great service & Reasonable price for shipping
Great service. Easy to reserve the pickup. Reasonable price for shipping internationally. Every day tracking updates are emailed.
18 May 2023
Coolparcel saved me $100 on shipping…
Coolparcel saved me $100 on shipping 130 books to Canada. When I had a problem with my credit card, Coolparcel answered my phone call.
12 May 2023
I was told delivery would be 1 business…
I was told delivery would be 1 business day. It took over a week.
9 May 2023
QUICK DELIVERY and easy guide on how to…
QUICK DELIVERY and easy guide on how to ship from a to b.
5 May 2023
I paid extra so the package would be…
I paid extra so the package would be delivered within 3 days. It has been 9 days and the package still has not been delivered. I have not received any updates or an explanation. Terrible customer experience.
24 April 2023
Package Stuck in Customs
I chose 3-day UPS delivery for a small box, $74 from Boston to Spain.
It was picked up by UPS at my home but got stuck in a nearby town in Spain, in a Customs Warehouse instead of being delivered to me at my hotel. Tracking said "attempts were made to contact you" but I was in Spain with my phone on the entire time, with full access to email, phone, and text so this is not true. What Customs wanted is my Passport #.
UPS and CoolParcel should have known my Passport # would be needed for Customs to release the package.
Thankfully I speak some Spanish. Friday just before they closed for the long weekend I tracked down the parcel at the Customs Warehouse, provided my passport #, got it released to UPS, told UPS two cities in Spain where I can pick up the parcel on a weekday (I am on a cruise with two weekday stops in Spain). So let's see what happens.
27 April 2023
My item got to where it was going…
My item got to where it was going quickly and at a good price.
17 April 2023
Fast and cheaper than other options for…
Fast and cheaper than other options for international mail, especially for delivering documents only.
Thank you, Coolparcel!
12 April 2023
Very efficient shipping service
Coolparcel found the cheapest shipping method and I saved money
11 April 2023
The price was very reasonable and it…
The price was very reasonable and it was very easy to complete the shipment.
13 April 2023
Very fast shipping!
Your easy to contact, and always take care of problems that may arise. And most importantly, fast shipping!
8 April 2023
It is supposed to be delivered from 2…
It is supposed to be delivered from 2 days nothing is delivered and I don’t know where is my package although o paid tracking of the package
10 April 2023
Great price
Great price. Efficient and delivered on time without issue. This was an international delivery so even went thru customs. Tracking was also efficient. I will use the service again.
3 April 2023
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