Coolbet Reviews 

349
•
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

My documents are still pending after waiting to get verified for a month. Customer service is useless and won't give any kind of timeframe despite checking in everyday. I have reported these frauds... See more

Company replied

Rated 5 out of 5 stars

9 Days waiting for verification. 10 days for withdrawal. Live support keeps saying "we have a long que". Twitter account don't help. Instagram don't help. Stay away to be safe. Says 99% Customer... See more

Company replied

Rated 1 out of 5 stars

completely unaccepatable from a customer service agent. provided no information other than to say 'oops hope the site is fixed soon'. tech issues happen, the support team should know how to respond pr... See more

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Rated 5 out of 5 stars

At this moment my income came 50procent from gambling. Slots,horses,betting,poker etc. I have experienced many many different sites. Example most important thing in slots is RTP. This is openly see in... See more

Company replied

Company details

  1. Online Casino or Bookmaker
  2. also in
  3. Betting Agency
  4. Gambling House
  5. Online Sports Betting Vendor

Written by the company

Coolbet - Play with confidence. Bet with the best. At Coolbet, transparency is the foundation of everything we do. We’re committed to offering fair play, the best odds in the industry, and world-class customer service that’s always ready to help. Whether you're into sports betting, casino games, or poker, our platform is built for players who value honesty, great value, and a seamless experience.


Contact info

You should know

2.1

Poor

TrustScore 2 out of 5

349 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

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2.1

All reviews

(349)

80 reviews in the last 12 months

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Rated 1 out of 5 stars

This site is a fraud

This site is a fraud. STAY AWAY!
If you like having and winning money this is not the place to do so.

Denies your withdrawals, but deposits are no problem. Never had an issue with deposits. As soon as I got a good win they did not let me withdraw. I’ve sent multiple legitimate documents because they suddenly needed extra verification on the card i deposited with.
I have lost so much money to this casino, and when I finally win something big they deny my withdrawal.
Also over time I have questioned the RTP (return to player). I have come to realize that Coolbet have much lower RTP than other sites.

Please do not support this casino. You will guaranteed not be satisfied

7 February 2025
Unprompted review
Rated 3 out of 5 stars

System bet with bankers

I do miss the opportunity to place a system bet with bankers. This option for some reason disappeared last summer. Now I have to spend 12-15 minutes putting up all the individual combos instead of max. 1 minute with the banker option you had before. Please make sure to open this option.

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Top livechat.

Well i have never had a bad experience with coolbet, the livechat help is always on top, fast and reliable, even if you ask a question and dont feel like waiting, they will send you a email after they know answers to your problems, or solved them.
Livechat support usually takes seconds to connect, and they are always polite.
Its my personal experience from Estonian livechat support.

1 January 2025
Unprompted review
Rated 1 out of 5 stars

These Guys Are Scammers!

They will do everything in their power to avoid paying you. No matter what document you upload, they’ll reject it and demand another one just to drag things out indefinitely. It’s a deliberate scam to frustrate and exhaust you.

Do not waste your time with these frauds! You’ve been warned

3 February 2025
Unprompted review
Rated 1 out of 5 stars

Not Paying Winnings Out

Deposited $200 and turned it into $2000 but when I went to withdraw I was requested to submit many documents which I did. All the documents got approved except for the proof of payment, even though I submitted what they asked from me. Ive submitted multiple different options and all of them got declined even though its what they are asking. It just feeling like they are using any excuse to hold my funds at this point. Ive contacted support multiple times and they tell me I need to submit a PDF of a bank statement which I do and it still got declined. They also say I can submit a screenshot of the transfer in my bank and that also gets declined. Not sure what to do from here but would stay clear of this site. Ive used other sports books and there support has been by far the most frustrating and sketchy.

25 January 2025
Unprompted review
Rated 1 out of 5 stars

Wont pay out my winning

Wont pay out my winning, keep asking for document upon document. Sending emails about using third party payment method even thought thats not the case. Closing the account in wait for review and asking for more documents, they have "fast withdrawals" as advertisement btw :P

EDIT:
Did not get my cashout, costumer service was terrible and did not provide any help what so ever. I guess this is standard practice from coolbet. My take is to always try and stay away from this casino.

23 January 2025
Unprompted review
Rated 5 out of 5 stars

I registered at coolbet on January 10…

I registered at coolbet on January 10 and deposited SEK 1000. It went well for me and I won SEK 50,000, which I withdrew on January 11. Then they wanted me to send in a picture of my bank card from which I had deposited the money. I did so and received another email to submit bank statements showing that I own the account I want to withdraw the money to. I have done that but now nothing happens. Today I am on day 7 and I have yet to get my account verified and my withdrawal has not been processed yet. The chat gives me various messages ranging from that I should get a response on day 2 then that it could take another 24-48 hours and nothing happens. I haven't done anything wrong. I will change my review from 1 to 5 if I get my money paid and I will let you know here how long it took. A week has passed today.

2025-01-22 Money recieved finally

18 January 2025
Unprompted review
Rated 4 out of 5 stars

Casino with high RTP and if not good…

Casino with high RTP and if not good luck get some losses back, although not so much other bonuses available. But very bad luck the 5-15% back of losses is not so much because other offers are not offered, at least not for me. And the cashback has to be wagered.

18 January 2025
Unprompted review

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