Cooker Hood Filters Reviews 

210
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the incredibly helpful support team that expertly identifies hard-to-find appliance parts. Many consumers note that the online ordering process is smooth and that replacement items fit their specific household appliances perfectly. However, some customers also noted occasional issues with incorrect products being shipped or unexpected delays in postal delivery times. A few reviewers were openly dissatisfied when asked to return incorrect items or when they encountered unhelpful support team interactions. These individuals expressed frustration regarding problem resolution and overall communication quality during their specific purchase experiences.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a split opinion. While many customers praise... See more

Customer service

Clients share positive opinions on customer service, highlighting swift and helpful responses from the... See more

Service

People report positive experiences with service, highlighting efficient assistance and helpful staff over the... See more

Delivery service

Consumers find the delivery service to be efficient and satisfactory. Reviewers consistently highlight rapid... See more

Staff

Reviewers mention positive feedback about staff, highlighting helpful assistance with finding correct... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got off to a bit of a rocky start as the filters which were supposed to fit my extractor fan didn’t! However, customer service bent over backwards to help me out - sorting out the right sized ones for... See more

Rated 5 out of 5 stars

All round great customer service and product was exactly what I needed. Delivery was quick and the customer service team are quick to reply on issues. The product was far cheaper than anywhere els... See more

Rated 5 out of 5 stars

I was unsure as to what filter I required as the model was not listed. After emailing, I had a very quick response where I was asked questions regarding the existing filter. Where upon they were able... See more

Rated 5 out of 5 stars

Brilliant service, so helpful. Couldn’t find compatible filters for my new cooker hood anywhere as manufacturers had gone bust, but the customer service team helped me find ones that fit. Couldn’t rec... See more


Company details


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4.4

Excellent

TrustScore 4.5 out of 5

210 reviews

5-star
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3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(210)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good quality

Good quality, ordered to replace Samsung hood, replacement sent was almost identical! Delivery was fairly quick too!

2 March 2026
Unprompted review
Rated 1 out of 5 stars

I ordered mesh for my hood

I ordered mesh for my hood. Recived poor quality product. But anyway it may work. After 2 weeks use we noticed dripping fat as mesh not hold it. So we contact seller. On first they ask for model so we give details. Then its funny as they told i need buy carbon filter from them (we got replaced 2 months ago) instead of focus on mesh what they sold. They will not help. They will try blme you if you got any complaint.
Biggest deal mesch cost a lot and if put on top lil more money you can get genuine one.

They in answer ask to contact by form. I already did before made that comment . And bcoz we feel like been tricked we made that comment.

Not recommend at all

24 March 2026
Unprompted review
Cooker Hood Filters logo

Reply from Cooker Hood Filters

Hi,

Firstly I would like to apologise for your negative experience with ordering from us.

Please contact us directly through our websites contact form, so we can resolve this matter for you ASAP.

Kind regards, Support Team

Rated 5 out of 5 stars

Excellent Customer Service

I needed charcoal filters for a new cooker hood, but couldn't find the correct ones despite trying various websites.
Rio, at Cooker Hood Filters spent quite a long time identifying some that would be compatible for my hood and I'm pleased to say that the fitted perfectly!
I'm very impressed by the service provided and will certainly use this company in the future.

27 February 2026
Unprompted review
Rated 4 out of 5 stars

Had an initial problem finding the…

Had an initial problem finding the right filter to fit my cooker hood as the ones I ordered (based on my cooker hood model number) didn't fit despite the website suggesting they are compatible with that model number. Rio in Customer Service found alternative filters that fitted and offered a small discount on the replacements.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Got off to a bit of a rocky start as…

Got off to a bit of a rocky start as the filters which were supposed to fit my extractor fan didn’t! However, customer service bent over backwards to help me out - sorting out the right sized ones for my hood fan and making sure I knew how to send the wrong ones back. The new ones fit perfectly! Thankyou Rio for your excellent assistance!! ☺️

19 January 2026
Unprompted review
Rated 5 out of 5 stars

I was unsure as to what filter I…

I was unsure as to what filter I required as the model was not listed. After emailing, I had a very quick response where I was asked questions regarding the existing filter. Where upon they were able to identify one that would be suitable. This arrived within a couple of days and fitted perfectly. Brilliant service thank you.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service who went out of their way to find me a replacement filter for my unnamed appliance. We did not succeed in the end - my filter is no longer manufactured, but it wasn't for want of trying. Highly recommend.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, wrong product sent they quickly exchanged it with no hassle and ensured I had the right one for my cooker hood. Will use again and highly recommend for price and quality

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service


I struggled to find the right filters for a cooker hood (used another supplier initially and not a good experience - no response/no ability to return). CookerHoodFilters customer services were so quick to respond and stuck with it to find the right filters for me.

I would definitely recommend them for their customer service, quality product and good
Price.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service. I needed cooker hood charcoal filters and I couldn’t find them anywhere but cooker hood services were fantastic and helped me identify the ones I needed. Nothing was too much trouble, excellent customer service.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service.

I have an old extractor fan and needed to replace the filter, I couldn’t find one anywhere so contacted the team at cooker hood filters who managed to find a suitable one that fitted. It was brilliant service and will contact them again.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Great company - have ordered several times and always had quick delivery. Most recently, I had a question about installation and used their questions form - I received a response within a few minutes and was provided with the correct instruction manual for the product, which solved my issue within an hour of emailing. Brilliant customer service, thanks Rio!

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, so helpful. Couldn’t find compatible filters for my new cooker hood anywhere as manufacturers had gone bust, but the customer service team helped me find ones that fit. Couldn’t recommend more. Thank you!

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Cooker hood filters ,I only had the…

Cooker hood filters ,I only had the make of my cooker hood with no other information. I contacted cooker hood filters ltd within a few minutes I had a reply advising how to measure my existing filters ,I replied with the measurements and within the hour I had all the information to order the replacement parts , and at very responsible price with fast postage and delivery highly recommend.

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service

I had a very, very old cooker hood which needed a new carbon filter. Cooker Hood filters quickly identified the correct filter which was quickly despatched and arrived speedily. Within 36 hours of my enquiry the filter arrived and I have fitted it! Exceptional service.

23 October 2025
Unprompted review

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