Got off to a bit of a rocky start as the filters which were supposed to fit my extractor fan didn’t! However, customer service bent over backwards to help me out - sorting out the right sized ones for... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good quality
Good quality, ordered to replace Samsung hood, replacement sent was almost identical! Delivery was fairly quick too!
I ordered mesh for my hood
I ordered mesh for my hood. Recived poor quality product. But anyway it may work. After 2 weeks use we noticed dripping fat as mesh not hold it. So we contact seller. On first they ask for model so we give details. Then its funny as they told i need buy carbon filter from them (we got replaced 2 months ago) instead of focus on mesh what they sold. They will not help. They will try blme you if you got any complaint.
Biggest deal mesch cost a lot and if put on top lil more money you can get genuine one.
They in answer ask to contact by form. I already did before made that comment . And bcoz we feel like been tricked we made that comment.
Not recommend at all

Reply from Cooker Hood Filters
correct filter for a new appliance at a good price
This company helped me sorting our the correct filter for an new appliance at a very good price.
Excellent Customer Service
I needed charcoal filters for a new cooker hood, but couldn't find the correct ones despite trying various websites.
Rio, at Cooker Hood Filters spent quite a long time identifying some that would be compatible for my hood and I'm pleased to say that the fitted perfectly!
I'm very impressed by the service provided and will certainly use this company in the future.
Had an initial problem finding the…
Had an initial problem finding the right filter to fit my cooker hood as the ones I ordered (based on my cooker hood model number) didn't fit despite the website suggesting they are compatible with that model number. Rio in Customer Service found alternative filters that fitted and offered a small discount on the replacements.
Got off to a bit of a rocky start as…
Got off to a bit of a rocky start as the filters which were supposed to fit my extractor fan didn’t! However, customer service bent over backwards to help me out - sorting out the right sized ones for my hood fan and making sure I knew how to send the wrong ones back. The new ones fit perfectly! Thankyou Rio for your excellent assistance!! ☺️
I was unsure as to what filter I…
I was unsure as to what filter I required as the model was not listed. After emailing, I had a very quick response where I was asked questions regarding the existing filter. Where upon they were able to identify one that would be suitable. This arrived within a couple of days and fitted perfectly. Brilliant service thank you.
Excellent customer service
Excellent customer service who went out of their way to find me a replacement filter for my unnamed appliance. We did not succeed in the end - my filter is no longer manufactured, but it wasn't for want of trying. Highly recommend.
Excellent customer service
Excellent customer service, wrong product sent they quickly exchanged it with no hassle and ensured I had the right one for my cooker hood. Will use again and highly recommend for price and quality
Brilliant customer service
I struggled to find the right filters for a cooker hood (used another supplier initially and not a good experience - no response/no ability to return). CookerHoodFilters customer services were so quick to respond and stuck with it to find the right filters for me.
I would definitely recommend them for their customer service, quality product and good
Price.
Absolutely brilliant service
Absolutely brilliant service. I needed cooker hood charcoal filters and I couldn’t find them anywhere but cooker hood services were fantastic and helped me identify the ones I needed. Nothing was too much trouble, excellent customer service.
Rio was very helpful even after we sent…
Rio was very helpful even after we sent him a picture that could not be opened he stuck with it and found us a replacement filter for an obscure hood. Awaiting delivery now.
Fantastic service.
I have an old extractor fan and needed to replace the filter, I couldn’t find one anywhere so contacted the team at cooker hood filters who managed to find a suitable one that fitted. It was brilliant service and will contact them again.
Great service, found rare filter
Great service! I have a grease filter impossible to find and the operator Rio from the customer service was very helpful and found the right one. I definetely recommend them
Excellent customer service
Great company - have ordered several times and always had quick delivery. Most recently, I had a question about installation and used their questions form - I received a response within a few minutes and was provided with the correct instruction manual for the product, which solved my issue within an hour of emailing. Brilliant customer service, thanks Rio!
Brilliant service
Brilliant service, so helpful. Couldn’t find compatible filters for my new cooker hood anywhere as manufacturers had gone bust, but the customer service team helped me find ones that fit. Couldn’t recommend more. Thank you!
Easy to use website and very prompt…
Easy to use website and very prompt delivery.
Cooker hood filters ,I only had the…
Cooker hood filters ,I only had the make of my cooker hood with no other information. I contacted cooker hood filters ltd within a few minutes I had a reply advising how to measure my existing filters ,I replied with the measurements and within the hour I had all the information to order the replacement parts , and at very responsible price with fast postage and delivery highly recommend.
Exceptional service
I had a very, very old cooker hood which needed a new carbon filter. Cooker Hood filters quickly identified the correct filter which was quickly despatched and arrived speedily. Within 36 hours of my enquiry the filter arrived and I have fitted it! Exceptional service.
Once again this company came up trumps…
Once again this company came up trumps regarding a filter,thanks Rio, great service, great product and great price
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







