ConXhub Reviews 

50
•
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

This is unfortunate. I've used this service before and it was great. Got it again as I have need for it again and these guys were top of mind as my last experience was great. Ordered a number on the 2... See more

Company replied

Rated 5 out of 5 stars

We’ve been using ConXHub for over five years, and the experience has been consistently excellent. Whenever we’ve had an issue, their team has responded within an hour and resolved it quickly. Fantasti... See more

Company replied

Rated 5 out of 5 stars

Have a few numbers with ConXhub now. Having cancelled my Skype number that cost over £350 a year. My ConXhub Superphone's only £87 annually, with a much clearer line, at 1/4 the cost. Infact, ConXhub... See more

Rated 1 out of 5 stars

with my last review, they refused to give a response. all my numbers dissapeared from the riptech dashboard. My numbers were no more receiving mails and they were still charging me monthly. THEY R... See more

Company replied

Company details

  1. Telecommunications Service Provider
  2. also in
  3. Cell Phone Accessory Store
  4. Conference Calling Service
  5. Phone and Internet Service
  6. Telephone Company

Written by the company

conXhub – The Smarter Way to Communicate. .............................................. > conXhub is a next-generation communication platform designed to give individuals and businesses complete freedom, privacy, and control over their phone identities. Unlike traditional VoIP services, conXhub uses true mobile network connectivity to deliver crystal-clear call quality without the dropouts or latency typically associated with VoIP apps. .............................................. > Whether you need multiple numbers on one device, want to protect your personal SIM, or run your business more efficiently, conXhub provides a seamless, reliable solution built for real-world use..................................................... > With conXhub, users can instantly add virtual mobile and landline numbers from around the world, manage separate profiles for business or personal life, and route communications intelligently—all from a beautifully simple app. The platform is trusted by thousands of users, from entrepreneurs and freelancers to teams, enterprises and call centres that need secure, compliant communications at scale.................................................. > Security, privacy, and transparency are at the core of our service. conXhub’s technology includes patented innovations and more than 16 registered pieces of intellectual property, reflecting years of research and development. Our company has a long history in telecoms, having previously powered communications for the U.S. Department of Defense, Shell Oil, and London embassies. .............................................. > Today, conXhub continues to innovate as part of the wider conxion ecosystem, offering customers a dependable communication solution backed by enterprise-grade infrastructure and decades of industry expertise.


Contact info

2.9

Average

TrustScore 3 out of 5

50 reviews

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1-star

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Replied to 100% of negative reviews

Typically replies within 24 hours

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2.9

All reviews

(50)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

I'd give less than one star if I could

This is unfortunate. I've used this service before and it was great. Got it again as I have need for it again and these guys were top of mind as my last experience was great. Ordered a number on the 20th it's now the 25th and I've heard nothing from them. I have emailed to see what's going on and nothing. I would say terrible customer service but there would have to be some customer service in order for it to be terrible so terrible would be a step up from this.

25 November 2025
ConXhub logo

Reply from ConXhub

Hi, apologies, could you give us an indication of who you are and what service you required. We have zero emails, tickets, WhatsApp tickets open at this time, so forgive us for not replying - we simply have no record!

Rated 5 out of 5 stars

We’ve been using ConXHub for over five…

We’ve been using ConXHub for over five years, and the experience has been consistently excellent. Whenever we’ve had an issue, their team has responded within an hour and resolved it quickly. Fantastic service and a truly outstanding product.

22 November 2025
Unprompted review
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Reply from ConXhub

Thanks Lisa, always a pleasure supporting your business activities.

Rated 1 out of 5 stars

Terrible!!

It has been 3 days since my ticket was opened. I paid for service on 24 January and no instructions or e-mails were sent since! Horrible!

27 January 2025
Unprompted review
Rated 1 out of 5 stars

Doesn't work with Microsoft Rewards. Didn't refund me.

I asked them if it works with Microsoft Rewards, they replied they use "real" phone number (no they don't, it's just VoIP). They also said they'll refund if it doesn't work. Today I contacted their support and they refused to refund...fkin scammers. Save your money and look else where.

26 June 2023
Unprompted review
Rated 1 out of 5 stars

Save your money and time and don't order here

I made a review the 5 of September 2022, I rated this company as 1 star, because I ordered a subscription from them and I haven't received no email whatsoever from them despite being charged the full price, and money taken out of my bank account, i can't cancel the subscription plan because there website is so sketchy, they replied to the review I made 2 weeks ago paying no attention to my complaints, they only responded with "read our scam policy". But didn't include no email whatsoever so I can contact them..

17 August 2022
Unprompted review
Rated 5 out of 5 stars

User friendly app

Best user experience I have ever had. This app turned my Real Estate Agent job into a profitable and juicy business. Any query you can have will be sorted in the next minutes, you just need to ask…Thank you very much to the ConXhub team for offering a 5 star customer service.

25 July 2022
Unprompted review
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Reply from ConXhub

Paco, thank you so much for your wonderful review - we love our support team, and they will be thrilled to know they are appreciated. Thank you again.

Rated 1 out of 5 stars

Costing me Thousands in Potential Revenue DO NOT USE

Currently on our 6th outage of the year for a span of 9 total days currently with no calls coming to our business line. Call will not connect. If you were to call our number right now it would say "invalid number". This is costing me thousands in potential lost revenue as customers can not contact me. Trying to contact customer support is impossible, even trying to go through a sales line as a potential new customer for conxhub no one answers or calls back. TERRIBLE customer service and I would not recommend this service to any company at all. Even during the outage they have taken the payments for the products I cannot use and cannot report a fault to them about.

29 June 2022
Unprompted review
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Reply from ConXhub

Hi Matthew, could you please let us have your account number or subscription ID - so we can look into your case. Our team are super efficient and right now there are no open emails or support tickets, so I am a little mystified.

To follow up - I can find no emails or tickets from you. I have found your account dialled your number and all is working as it should - please contact support@riptec.net with any issues.

Can you confirm your mobile number ends xxxx7963?

Kind regards. ConXhub

Rated 4 out of 5 stars

Can I use your service to verify us…

Can I use your service to verify usa PayPal?

20 June 2022
Unprompted review
ConXhub logo

Reply from ConXhub

Hi, Yes, we have thousands of clients using us to verify against PayPal.

We haven't come across any issues, but if there are any and our support team can't sort the issue for you, you will be backed by our 100% money-back guarantee.

I hope that helps.

Rated 5 out of 5 stars

Great solution for who actually needs a…

Great solution for who actually needs a REAL phone line in the US, and not a crappy virtual phone which doesn't pass any verifications.
In addition, customer service and support has really rocket skied lately - Alex and Pablo helped fixing an issue I had with the app.
I feel this company is heading in the right direction!

16 June 2022
Unprompted review
Rated 5 out of 5 stars

ConXhub offers remarkable service

ConXhub offers remarkable service, especially if you have an overseas business or are operating in multiple countries from a single location base. Businesses are required to keep local phone numbers in different countries to utilize various services such as banking etc. ConXhub seamlessly supports our business in ensuring that we have functional local phone numbers in multiple countries and receive all the necessary calls and messages. From my experience, ConXhub has never missed forwarding a single message which makes it very trustworthy and reliable.

10 June 2022
Unprompted review
Rated 5 out of 5 stars

Just got connected

Just got connected, the service worked perfectly. I've tried other services and never got a text message, but this one came straight away. So far I really like it. If it continues to work like this, it's a great service at a great price.

9 June 2022
Unprompted review
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Reply from ConXhub

Sergei, thank you so much for your positive review. We all know how rare it is for customers to leave reviews when things work, but only when they don't, so we really appreciate you taking the time.

Rated 3 out of 5 stars

Absolutely nothing works.

Out of 3 SMS I got one.
They promised to be able to get SMS from my US bank for verification, but I never received the SMS.

I tried to contact support, but their ticketing system always stopped with an error, telling me that I didn't provide my email address, although I did.
No way for sending a ticket.

There is no way for cancelling the subscription.

Their app never sends a code. No SMS is coming ever.

Update: I was refunded, but only because of this review. I don't think, this is the way you should handle things. Upgraded to 3 stars from 2.

17 May 2022
Unprompted review
ConXhub logo

Reply from ConXhub

Hi Mario, Our promise is simple, we will do everything in our power to give you service, but we acknowledge some site algorithms like TicketMaster and some banks make it almost impossible, and in these instances we will give you your money back in full.

Whilst you did receive SMS for some sites, your bank failed, and your account was cancelled and your money refunded.

Could we be fairer?

Rated 1 out of 5 stars

All numbers lost and i was still charged for no service

with my last review, they refused to give a response.
all my numbers dissapeared from the riptech dashboard. My numbers were no more receiving mails and they were still charging me monthly. THEY REFUSED TO RESPOND TO MY EMAILS AND THEIR CALLS CANT GO THROUGH.

Would you say i am also working for a jealous competitor then i will show you proofs to my claim

14 April 2022
Unprompted review
ConXhub logo

Reply from ConXhub

Hi Emmanuel, Kindly supply your CustomerID, your AccountID or your SubscriptionID, and we will investigate. Numbers are normally only removed from service once a subscription has been cancelled. We look forward to hearing from you. Kind regards, ConXhub

Rated 1 out of 5 stars

My email and profile were the wrong…

My email and profile were the wrong email address. it was my brother's address. it was right when I reviewed my profile but it seems changed afterward.

8 March 2022
Unprompted review
ConXhub logo

Reply from ConXhub

Hi Maurice, not sure how we would have had your brother's email address in the system unless we'd been given it. That said customers have access to change the sms2email address, via the portal and customer details via the online account and our support teams are always on hand to help. Do we really deserve a 1 star?

Rated 5 out of 5 stars

The best interaction and service ever!

I generally don’t bother to write reviews unless the company/service is outstandingly bad. Furthermore, I’m not an effusive person. BUT, my recent experience with ConXhub and the parent company Riptec has been the single most positive experience with a business I can remember. The services offered by ConXhub are numerous, much geared to providing businesses with high end communication services but also helping individuals like myself . My request was simple and the package I bought was ridiculously inexpensive. I needed a cell phone number and SMS code to verify my “humanity” in order to subscribe to an online service. I live in a remote area where cell phones seldom work and have never seen the need for one. Anyway, it turned out that the internet service I wanted to subscribe to was very picky about the phone numbers they accepted….hence my experience with ConXhub/Riptec customer service and their tech folks. Just unbelievably responsive and helpful! I even had 2 messages from their CEO.
They were just determined to help me with this problem website even though I must’ve been one of their lowest paying customers ever. Their tech support staff must be working 24/7 because I was getting help in the U.S. during the wee hours in London.
I had googled the heck out of ConXhub before purchasing their verification service. Their reputation for security and for experience was excellent. I saw 3-4 nasty reviews about their customer service…frankly I wonder what these reviewers were smoking. ConXhub/ Riptec support is nothing short of heroic! I love these guys!

23 February 2022
Unprompted review
ConXhub logo

Reply from ConXhub

Donna, thank you so much for writing such a nice review, and I am so glad our team were able to assist you to a happy conclusion.
We are pretty proud of our products and the work our support teams do in general, and yes, in-spite of thousands of satisfied customers it is normally the very few unsatisfied that actually leave a review. So we are extremely grateful to you for putting 'pen to paper', so to speak.
Thank you again, and we look forward to supporting your needs, should they arise, at any time in the future.

Rated 5 out of 5 stars

I am truly fascinated about the crystal…

I am truly fascinated about the crystal clear sound, the fact that It's not a VOIP service and that all calls are managed no matter where I am in the world. 100% mobile 📱. Love it!

20 January 2022
Unprompted review
ConXhub logo

Reply from ConXhub

Thanks Jay. Whilst VoIP is great Mobile GSM is better!!! We appreciate your kind words.

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