control-webpanel.com Reviews 

2
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TrustScore 3 out of 5

2.9

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2.9

Average

TrustScore 3 out of 5

2 reviews

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2.9

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Rated 1 out of 5 stars

Paid Support Left My Server Broken – No Accountability from CWP

I paid for high-priority support from Control Web Panel (CWP) to assist with restoring MySQL and importing databases on a production server. What I received was not only unprofessional, but actively harmful.

The technician assigned to my ticket, Igor S., initially claimed to have fixed the issues. However, new problems were immediately evident—webmail was broken, database authentication failed for Postfix, and error messages appeared in the control panel. I provided screenshots, logs, and clear explanations showing that the issues were not resolved and had actually worsened.

Rather than accepting the feedback, Igor became hostile. He dismissed my concerns, accused me of lying, and finally stated—in writing—that he was reverting all changes and closing the ticket because I was “ungrateful.” He then followed through, leaving my server in a broken state.

I have worked in technical support myself for many years, and this kind of conduct is completely unacceptable—especially when dealing with a production system and paid support. I filed a formal complaint through their support portal, emailed their published contact address, and posted on their forum. No one has responded.

CWP may offer a feature-rich control panel, but when things go wrong, it’s clear that their support cannot be relied upon. I strongly urge others to think twice before paying for support from this provider.

8 April 2025
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