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Contractor Training Center Reviews 471

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 409 reviews, reviewers had a great experience with this company. Customers frequently highlight the helpfulness and efficiency of the staff, with many appreciating the personalized support they received. The user experience is often described as smooth and straightforward, with easy access to courses and prompt availability. Many found the course content informative, well-organized, and effective in preparing them for exams, with some passing on their first attempt. However, some people were dissatisfied with certain aspects of the product and website, encountering initial access issues or difficulties finding courses on their dashboard. There were also concerns about the quality of some course instructors, with reports of off-topic discussions and a lack of relevant content. A few customers also noted poor print quality in manuals or felt that practice materials did not adequately prepare them for actual tests.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting easy registration, straightforward... See more

Product

Consumers find product to be ambiguous, with some reviewers expressing satisfaction with the study materials,... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, knowledge, and... See more

Website

Customers consistently note ambiguous experiences with the website, with some praising its simple,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Price and product are a great value. The information was detailed and thoroughly presented. More options on material covered would be nice. Focused presentations throughout that match the PowerPoin... See more

Company replied

Rated 4 out of 5 stars

Nothing. I just got started. You are way too early with this request. I will be working on studying during the next week or two. So far, good ideas. I don't like that the starting video didn't explain... See more

Company replied

Rated 4 out of 5 stars

I did encounter a few initial issues with access. I didn’t receive the course link right away and only gained entry after creating an account on the main portal and they emailed me an access link. Onc... See more

Company replied

Rated 4 out of 5 stars

Good Experience could only be better if they submitted course hours directly to the Licensing Board and never got to speak to a representative when I called with a question 3 times but, they answered... See more

Company replied


Company details

  1. Career and Education Provider

Written by the company

With more than 30 years of experience, Contractor Training Center (CTC) has helped over 60,000 professionals from coast to coast in construction, electrical, plumbing, HVAC, and more achieve their licensing goals. With self-paced online courses and livestream classes, we have the format to fit your learning style and schedule. In addition to exam prep, we provide application assistance to help you navigate the licensing process, continuing education to keep your credentials current, and business coaching services to support your long-term growth and success in the industry. Our mission is simple: to equip you with the tools, knowledge, and confidence to pass your exams and build a thriving career.

Access-Until-You-Pass Guarantee

Because Passing Is the Only Outcome.

We’re all in on your success. If you don’t pass your exam on the first try, we’ll extend your course access and provide extra support to help you prepare for the next attempt—at no additional cost!

Contact info

4.0

Great

TrustScore 4 out of 5

471 reviews

5-star
4-star
3-star
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1-star

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Rated 5 out of 5 stars

Quick communication and fast shipping

Quick communication and fast shipping. Books are great as well

13 May 2026
Contractor Training Center logo

Reply from Contractor Training Center

Thanks so much for the 5-star review! I really appreciate you taking the time to share that. I’m glad communication was quick and your order arrived fast, and even happier to hear you’re loving the books. Thanks again for your support, and if you ever need anything else, just reach out! You can reach us at support@contractortrainingcenter.com or 888-858-7350. We are always here to help!

Rated 4 out of 5 stars

It discusses many interesting things…

It discusses many interesting things about all kinds of work.

14 May 2026
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Reply from Contractor Training Center

Thanks so much for taking the time to leave a 4-star review! We truly appreciate it. We’re really glad to hear you found the Virginia 8-hour mandatory course interesting and that you enjoyed how it discusses a wide range of topics connected to many different kinds of work. Our goal is to make sure the course isn’t just “mandatory,” but also genuinely useful, informative, and relevant no matter what role or industry a student comes from.  
If you need anything at all or have questions down the road, give us a call at 888-858-7350. You can also email us at support@contractortrainingcenter.com

Rated 5 out of 5 stars

Theresa McCutcheon was awesome

Theresa McCutcheon was awesome! I would give her more stars if I could. The book should arrive today per the UPS tracking label!

18 May 2026
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Reply from Contractor Training Center

Thank you so much for the five-star review! I truly appreciate you taking the time to share this, and your kind words mean so much to me. Hearing that you had such a great experience, and that you’d give me even more stars if you could, is incredibly thoughtful and exactly the kind of feedback I’m grateful for.
Customer service is always my top priority, and I want you to feel supported from start to finish, not just at the time of purchase. If anything changes with delivery, if the package arrives with any issues, or if you have questions once it’s in your hands, please don’t hesitate to reach out. I’ll be happy to help and I’ll take care of it. You can reach us at support@contractortrainingcenter.com or 888-858-7350.

Rated 1 out of 5 stars

The wrong books were sent and I was…

The wrong books were sent and I was told that they are non refundable.

12 May 2026
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Reply from Contractor Training Center

We’re sorry for the frustration and for any confusion with your order. Our records show you ordered the Florida Business & Finance books, and we confirmed that the books were what was shipped. That said, we understand you were wanting the course, not the books.

To make this right, we did allow the return, and we’ll get you access to the course. If you need any further help (or want us to confirm next steps), please email us at support@contractortrainingcenter.com.

Rated 1 out of 5 stars

I ordered a code book and ugly's…

I ordered a code book and ugly's through them. I received a 2017 code book and a 2020 ugly's. I thought that was just a picture to advertise the product. Why would anyone pay over 400 dollars for outdated material? Do not recommend nor will I to anybody

16 May 2026
Unprompted review
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Reply from Contractor Training Center

Thanks for sharing this feedback — and I’m sorry for any confusion about the editions you received.

To clarify, we did not ship outdated materials. The exam you purchased these books for is specifically based on the 2017 Code Book and the 2020 Ugly’s, and the testing provider only allows those approved editions into the exam. Newer editions are not accepted for that exam, so we stock and ship the correct versions required to test.

Please reach out to support@contractortrainingcenter.com and we can provide evidence of this (including the exam’s approved reference list/requirements).

Rated 4 out of 5 stars

Good Course

Good Experience could only be better if they submitted course hours directly to the Licensing Board and never got to speak to a representative when I called with a question 3 times but, they answered by email chat promptly. Prompt course availability.

8 May 2026
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Reply from Contractor Training Center

Thank you for taking the time to share your feedback, and we’re glad to hear you had a good overall experience and found the course availability prompt. Regarding your call attempts, we did want to clarify that our records show we returned your call, reached your voicemail, and left a message. We also followed up by email, as we always do when we reach a student’s voicemail. Regarding course hour reporting, Georgia is a self-submitting state, which means we’re unable to submit course hours to the Georgia Licensing Board on a student’s behalf and students must submit their hours directly. We’re here to help if you need assistance with sending your hours in. You can reach us at support@contractortrainingcenter.com or 888-858-7350. We are always here to help!

Rated 5 out of 5 stars

Great!

Great class!

4 May 2026
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Reply from Contractor Training Center

Thank you so much! I’m glad you enjoyed the class, and I really appreciate you taking the time to leave a review. We’re happy to hear it was a great experience, hope to see you in another continuing ed course soon! If you need anything in the future or have any questions, you can reach us at support@contractortrainingcenter.com or 888-858-7350. We are always here to help!

Rated 3 out of 5 stars

Audio quality and background noises

Audio quality and background noises

8 May 2026
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Reply from Contractor Training Center

Thank you for your review and feedback. We’re sorry the audio and background noise were distracting. There is low background music during instruction in parts of the course, and it’s set at a level that shouldn’t be a distraction. That said, we’re going to check into the audio levels to improve clarity. If you have any questions, you can reach us at support@contractortrainingcenter.com or 888-858-7350. We are always here to help!

Rated 2 out of 5 stars

Program content not relevant

I did pass the test but I didn't feel as if the program helped much. The highlighting guide was largely useless and the practice tests were as well. I would prefer an actual class.

1 April 2026
Unprompted review
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Reply from Contractor Training Center

Thanks for sharing this feedback, and I’m glad to hear you passed the test. I’m sorry the program didn’t feel helpful for you. Our course is designed as a self-paced study tool so it may not be the best fit if you learn best with an instructor-led format. If you do prefer a classroom experience, our live class covers the same material, just in a guided, instructor-led format. Also, the highlighting guide is intended for students who purchase books without tabs and pre-highlighting, so they can quickly highlight their books and follow along more easily. If you’re open to sharing, we’d love to know what felt lacking in the practice tests. You can reach us at support@contractortrainingcenter.com or 888-858-7350. We are always here to help!

Rated 5 out of 5 stars

Simple & easy - thank you

Simple, easy process to navigate.

5 May 2026
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Reply from Contractor Training Center

Thank you so much for the 5-star review! We’re really happy to hear you found everything simple and that the process was easy to navigate from start to finish. We work hard to make the experience as clear and straightforward as possible, so your feedback means a lot to our team.  
If you need anything at all or have questions down the road, give us a call at 888-858-7350. We’re here for you! You can also email us at support@contractortrainingcenter.com

Rated 5 out of 5 stars

nice and easy to navigate

nice and easy to navigate

4 May 2026
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Reply from Contractor Training Center

Thanks so much for the 5-star review! We’re really glad to hear you found the online prep course easy to navigate. We built the platform to be simple and straightforward so you can stay focused on studying. We appreciate you taking the time to share your experience! If you ever have any questions or need assistance in the future, please feel free to call us at 888-858-7350 or email us at support@contractortrainingcenter.com.

Rated 5 out of 5 stars

Being able to start and stop to…

Being able to start and stop to accommodate for my schedule was very helpful. It was straight forward and very easy to access and login to continue. Thank you.

5 May 2026
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Reply from Contractor Training Center

Thanks so much for the 5 stars! We’re really glad being able to pause and jump back in made it easier to work around your schedule. And it’s great to hear everything was straightforward and that logging in to continue was quick and hassle-free. Appreciate you taking the time to leave a review, thank you! If you need anything in the future or have any questions, you can reach us at support@contractortrainingcenter.com or 888-858-7350. We are always here to help!

Rated 5 out of 5 stars

Facility was nice and the personnel…

Facility was nice and the personnel were very kind and helpful.

5 May 2026
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Reply from Contractor Training Center

Thank you so much for the 5-star review! We truly appreciate you taking the time to share your experience. It means a lot to hear that our personnel were very kind, helpful, and supportive. We work hard to make this as smooth and comfortable as possible, and your feedback lets our team know they’re doing things right. Thanks again for choosing us, we look forward to helping you again anytime you need us.

Rated 5 out of 5 stars

all was fine

all was fine.

please no ore surveys!!!!

4 May 2026
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Reply from Contractor Training Center

Thank you so much for the 5-star review. We’re really glad everything was great! And thanks for the note about the surveys. We’ve removed you from our survey list, so you won’t receive any more. We appreciate you taking the time to share your feedback! If you need anything at all or have questions down the road, give us a call at 888-858-7350. We’re here for you! You can also email us at support@contractortrainingcenter.com

Rated 5 out of 5 stars

The courses I took were very…

The courses I took were very informative
Good instructors
I really enjoyed the experience

8 May 2026
Contractor Training Center logo

Reply from Contractor Training Center

Thank you so much for the 5-star review! We’re really glad to hear the courses were informative and that you had a great experience with our instructors. It means a lot that you enjoyed it. Thanks again for choosing us, and we hope to see you in another course soon! If you need anything at all or have questions down the road, give us a call at 888-858-7350. We’re here for you! You can also email us at support@contractortrainingcenter.com

Rated 5 out of 5 stars

Jordan was responsive

Jordan was responsive, knowledgeable and very professionals. She made the process of getting my Certified Builders License smooth and successful.

8 May 2026
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Reply from Contractor Training Center

Thanks so much for the 5-star review! We’re really happy to hear Jordan was responsive, knowledgeable, and super professional throughout the whole process. Helping you get your Certified Builders License smoothly is exactly what we aim for, so it means a lot to know you felt supported the entire way. We really appreciate you taking the time to share this, and if you ever need anything down the road, we’re always here to help. You can reach us at support@contractortrainingcenter.com or 888-858-7350.

Rated 5 out of 5 stars

Great class

Great class, loved everything about it.

6 May 2026
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Reply from Contractor Training Center

Thank you for the 5 stars! So glad to hear you enjoyed the Georgia CE class and had a great experience overall! Thanks so much for taking the time to share your feedback—we really appreciate it. It means a lot to know the class hit the mark for you, and we’re happy you found it worthwhile. If you need anything at all or have questions down the road, give us a call at 888-858-7350. We’re here for you! You can also email us at support@contractortrainingcenter.com

Rated 5 out of 5 stars

Very informative and with no pressure…

Very informative and with no pressure to buy additional course materials or upgrade packages, all around great things to say about my experience with them.

6 May 2026
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Reply from Contractor Training Center

Thank you so much for the five-star review! We’re really glad you found the course informative, and we appreciate you highlighting the no-pressure experience, our goal is to keep things helpful and straightforward. Thanks again for choosing us, and we’re happy to have been part of your learning journey! If you need anything in the future or have any questions, you can reach us at support@contractortrainingcenter.com or 888-858-7350.

Rated 2 out of 5 stars

You have the wrong name it is Marsha…

You have the wrong name it is Marsha Clement that is taking the continuing Ed. I don’t know how you got the wrong name when the PayPal would’ve went through with only my card.

6 May 2026
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Reply from Contractor Training Center

Thank you for your feedback, and I’m sorry for the confusion this caused. The reason the course originally appeared under Rodney’s name is because the inquiry we received from you on May 2 listed Rodney’s name and email address. Since Rodney was the contact on that inquiry, the draft invoice and course enrollment were automatically created under his name. To clarify, the course is not assigned based on the credit card used. It’s assigned to the person listed as the inquirer/contact when the draft invoice is created. This has now been corrected, and the course has been updated to show your name. If there’s anything else you’d like us to review or adjust, please reach out and we’ll be happy to help.

Rated 5 out of 5 stars

Excellent Customer Service

Theresa McCutcheon was the student advisor that helped me. She returned my call promptly. She was very pleasant and solved my issue quickly and professionally.

6 May 2026
Unprompted review
Contractor Training Center logo

Reply from Contractor Training Center

Thank you so much for the 5-star review! I truly appreciate you taking the time to share your experience. Customer service is incredibly important to us and I’m glad I was able to return your call promptly and help resolve your issue quickly and professionally. If you need anything else, I’m always happy to help. You can reach us at support@contractortrainingcenter.com or 888-858-7350.

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