Shuttle Pro 2. Used it to control Cubase for years. Worked fine. Then, when installing Win11, their old installer would not work. New installer does not have a Cubase preset. FAQ tells me to import se... See more
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If your wanting window blinds then look no further than CONTOUR BLINDS. They are a standard of workmanship was brilliant. The quality was fantastic n the price was brilliant n very competitive. Very p... See more
The Contour Shuttle is an excellent product for video editing and the service is perfect. In case of a problem, you will be helped immediately, even with the help of Teamviewer. Highly recommended... See more
Company replied
I used the online form to try to report a problem with my rollermouse and the only response I have had is this request for feedback from Trustpilot. I use Google Chrome as a browser. I see this mes... See more
Company details
Written by the company
Contour Design develops ergonomic mice that allow users to work safely at their computer without the risk of pain or strain. Our products offer the highest degree of ergonomics and inspire variety and improved habits.
Contact info
Nyropsgade 39-43, 1., 1602, Copenhagen V, Denmark
- +4520270227
- info@contour-design.co.uk
- contour-design.co.uk
3.1
Average
192 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from Contour Design
Thank you so much for the kind words – and you, too!
Best regards,
Caroline/Contour Design
The product is great
THe product is great, arrived on time so will be wanting this product.
the product supplied is clearly a 'a used demonstrator' thus expect to be given a discout or option to have new product sent to me.
27 May 2021
Reply from Contour Design
Hi Robert, thanks for your message.
We're very happy to hear you've enjoyed our products so far.
A colleague of mine will be able to assist you, if you write us at info@contour-design.com. Please let us know what reseller you used and supply us with us some photos.
Best,
Caroline/Contour Design
Did not get my free trial...... Disappointed
Did not get my free trial, no contact after original email, waste of time after promising so much, Disappointed.
The email was answered as soon as it was received.
8 May 2021
Reply from Contour Design
Hi Mick,
Thanks for reaching out to us! I've contacted our UK team and it seems that Osmond Ergonomics tried to contact you by both phone and email on the day of your application, April 30. If you need any further assistance or help with your free trial please feel free to contact our support team at info@contour-design.com
Best,
Caroline/Contour Design
I cannot fault Contour service, first class.
I came across Contour by chance when searching desperately for a solution to my osteoarthritis and RSI in my hands. The trial of Rollermouse Pro3 was a wonderful opportunity to try something new to me. Prompt response, the mouse arrived in a couple of days and so far is making a remarkable difference to my working life.
4 May 2021
Reply from Contour Design
Hi Gina,
Thank you so much for your kind words! We are happy to hear everything went as intended. If you ever need any further assistance or have any questions regarding our products or your ergonomic needs, you're always welcome to contact our support team.
Best,
Caroline/Contour Design
I bought one already Screenshot was…
Support was decent I bought one already Screenshot was very useful. Thanks.
1 May 2021
Reply from Contour Design
Hi Ozgur,
Thank you for taking the time to leave us a review. We're so happy to hear from you!
If you need any further support, feel free to reach out to us again.
Best wishes,
Caroline/Contour Design
Portable Laptop Stand: very happy with my purchase
I am very pleased with the Portable Laptop Stand I purchased. It is easy to use, stable and compact.
There was a delay in receiving the order which, in these wretched days of COVID and the unpredictable consequences of imports/exports leaving the EU is entirely understandable. Nevertheless, I contacted Contour Designs for an update and had a very swift, effective, polite and professional follow-up. My order arrived shortly afterwards.
I gladly recommend the laptop stand and commend their customer service.
22 April 2021
Unprompted review
I have tried contacting them four…
I have tried contacting them four different times through their customer email. No one response. How can I speak to a rep???? Email is not working, since no one will reply. Horrible customer service.
8 April 2021
Unprompted review
Reply from Contour Design
Hi Sharon,
Thank you so much for bringing this to our attention!
I've alerted our US team, who will get this taken care of as soon as possible. Hopefully we'll figure out what went wrong.
Best,
Caroline, Contour Design Nordic
Reply from Contour Design
Hi NR,
Thank you so much for your 5 star review. We're glad to hear it!
Best,
Caroline, Contour Design
No contact made
Made enquiry, no one ever got in touch but keep getting emails asking me to review the company.
Purchased another mouse instead.
27 March 2021
Reply from Contour Design
Hi Matthew,
I'm so sorry about this!
Do you remember where you contacted us? I will then check to see if our contact forms are running as they should and figure out what happened.
Thank you for bringing this to our attention!
Best,
Caroline, Contour Design
No product received to try
I had asked for a free trial, but I never got any products to try. Instead I was asked to write a review for the tried product.
6 March 2021
Reply from Contour Design
Hi Happygolucky,
I have investigated what went wrong in your case.
According to our reseller you should have received the requested products on March 16th.
If that isn't the case please let me know by emailing me at this email address: info@contour-design.com and i will do my very best to investigate further and assist you further on.
Sincerely
Regitze, Contour Design Nordic
Offered a free trial of product but…
Offered a free trial of product but customer has to pay return carriage, so not really free. I either have to buy the product or pay out to return.
28 February 2021
Reply from Contour Design
Hi Jon,
Thank you for your feedback.
This is explained on the sign up page, and on the terms & conditions page that you as a customer tick to say you have read before submitting the application.
We will take it into consideration and investigate in the future if there are anything we can do to help you as a customer on this point.
Sincerely
Regitze, Contour Design Nordic
Excellent support !!
Contacted Contour support for a copy of the PDF template to print and make some new inserts for my aging Shuttle Pro2. Instead of just gettting the PDF I was sent a couple of sets of printed inserts and replacement keycaps. Can't fault the support I've received from Contour.
22 February 2021
Unprompted review
Reply from Contour Design
Hi Mike,
Happy to hear that you are satisfied with the service you have received from us.
Thank you for your kind feedback.
Sincerely
Regitze, Contour Design Nordic
Defective Battery - Full Replacement
I ordered a RollerMouse Free3 from Amazon, but I couldn't get it to work. I emailed Contour Design and they determined it was a faulty battery. They sent me out a replacement and I shipped the defective one back. It was pretty painless. Now I'm happy with my Free3 Wireless RollerMouse! I can't live without it.
12 February 2021
Reply from Contour Design
HI Nancy,
Thank you for your kind words.
We are happy to hear that you are satisfied with your Rollermouse and the service you have received from our support team.
Sincerely
Regitze, Contour Design Nordic
Upmost attention and service…
I still do not believe the great experience I’ve had with Contour in Denmark. I had an issue with an older Shuttle PROV2 and was trying to install it for a recently purchased MacBook Pro. I received DAILY instructions and assistance from Contour. When nothing seemed to work, they finally manage to fix my issue completely. I really cannot thank them enough for this. Really upmost service. Thank you Contour Team.
12 February 2021
Unprompted review
Reply from Contour Design
Hi Antonio,
Thank you for the very kind words.
We are happy to help whenever we can, and are glad to hear that you are satisfied with our service.
Best wishes
Regitze, Contour Design Nordic
i had an email response to my enquiry…
i had an email response to my enquiry and was asked to provide info, which i did. i have not had a further reply as yet so the product is not in use and gathering dust on a desk. disappointing
10 February 2021
Reply from Contour Design
Hi KT,
Thank you for taking your time to rating us.
Unfortunately have we never got a reply from you in our inbox or spam folder.
Would you mind trying to send it once again to info@contour-design.com?
We would love to do our best to help you with your issue.
Sincerely
Regitze, Contour Design Nordic
The support was excellent
The support was excellent: prompt reaction, offer of further help if necessary. But my problem - jogging backward without sound - is not solved.
9 February 2021
Reply from Contour Design
Hi Horst,
Thank you for your kind feedback. It is much appreciated.
I can see that my colleague are waiting for your reply to be ale to help you further.
Sincerely
Regitze Stradel
I had a problem to install the driver…
I had a problem to install the driver on my mac and the team of support was amazing! We solve everything, thank you again.
7 February 2021
Reply from Contour Design
Dear Anthanasios,
Thank you for your kind feedback, happy to hear that you are satisfied with the support.
Best wishes
Regitze, Contour Design Nordic A/S
An Amazing product but no repairs…
An Amazing product but no parts or repairs support, which for the cost of the product, I would expect. i was advised to buy a new one because a key had fallen off and the "connector hinge" was broken.
5 February 2021
Reply from Contour Design
Hi Mr. N Armes.
I am sorry to hear that the outcome of your contact with our support wasn't what you hoped for.
I have asked my colleagues to follow up on this matter.
You should receive an email within a few hours.
If you do not hear anything from one of my colleagues in a timely manner, please send us an email at info@contour-design.com and i will personally follow up on this matter.
Best wishes
Regitze, Contour Design Nordic A/S
Quick support!
Put in a support request early evening UK time and got a response the same evening which solved my problem. Can't get better than that!
4 February 2021
Reply from Contour Design
Hi Mike,
Thank you for the kind and positive feedback.
We are happy to help.
Best wishes
Regitze, Contour Design Nordic A/S
Reply from Contour Design
Hi Michael,
I can see you have an ongoing support case with us, that is not yet finished. You can expect further explanations in this email thread.
Best wishes
Regitze, Contour Design Nordic A/S
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