Excellent company, communication was mostly very good, the only delay was waiting for the date for scaffolding and we needed to ask for an update. The installers were a great group of lads who told... See more
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We are Contact Solar, part of the EDF Group. We're a trusted solar panel and battery storage experts providing end-to-end solar PV installations across the UK.
Why Contact Solar?
10 Eaton Avenue, PR7 7NA, Chorley, United Kingdom
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Replied to 46% of negative reviews
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Kept well informed throughout the project.
Project was installed & commissioned on schedule.
Follow up support was efficient & effective.
Nice people to work with.
Highly recommend.
Saving money from day one.

Reply from Contact Solar
From start to finish I have received exceptional service from Contact Solar. The initial queries were never pushy, just informative. The installation went perfectly and the lads were friendly, efficient and tidied up perfectly at the end of the day. After sales have been helpful and attentive. I really can't fault the whole process.

Reply from Contact Solar
Contact Solar have been very helpful throughout: from answering my numerous questions to explaining technical issues. They have kept in touch & managed expectations such as timeframes.
Since installation I have had no need to contact them but they do provide after sales support if required.

Reply from Contact Solar
Contact Solar carried out all the planning and installation of our solar panels and batteries. They were very professional in planning, gave us a competitive quote and all the installation was carried out very professionally. Whenever we needed to contact them there was always someone to talk to and resolve the issue. They also took over the transfer of our account to special EDF Empower tariff which I would have found daunting. There is a lot to learn and Contact Solar have made the process much easier.
Whenever there is a question that I cannot find answer to Contact Solar are there to help me.

Reply from Contact Solar
14 Panel, Battery and Inverter installation - Really impressed with all aspects from start to finish. From initial conversations around system requirements and pricing, to handover of installation. Installation teams and scaffold teams polite friendly and informative. Cant fault anyone involved.

Reply from Contact Solar
they dont try and push into getting solar ,very helpful with any question you may have ,they sort everthing for you ,and two very nice men who explained everthing they were doing when fitting the solar and battery

Reply from Contact Solar
Friendly and efficient. Fitters where very helpful and everything was completed very neatly.

Reply from Contact Solar

Reply from Contact Solar
No pressure.
Honest advice, takes the time to answer any and all questions.
No upfront payments.
Hassle free, everything sorted by CS including post installation configuration.
Slow maybe but thorough.

Reply from Contact Solar

Reply from Contact Solar
Whole experience generally very good, from proposal, installation and app familiarisation. All team was professional and helpful. Only "could be better" minor point was commissioning which needed a couple of tweaks on set up but the support sorted this very quickly. Just waiting for new tariff to make use of overnight battery charging low rate but already can see a good return from the solar generation.

Reply from Contact Solar
Absolutely delighted with our new solar panels. From start to finish, Contact Solar was professional, friendly and efficient. The guys who fitted the panels were fantastic — polite, respectful and very knowledgeable about what they were doing. They worked hard, kept everything tidy and did a brilliant job.

Reply from Contact Solar
After installation 9 months ago a customer care appointment was setup. The engineer offered good advice on keeping my system in good working order. Advice on the battery setup and solar via the application checked and amended to give a good return on investment. Very professional after care service.

Reply from Contact Solar
Great service. Jack provided excellent SunSynk app support and easy to chat with. System is working great and easy to monitor. Highly recommend EDF Contact Solar for your Solar and battery installation.

Reply from Contact Solar
Contact Solar handled our initial enquiry right through to installation in a professional manner and kept us in the loop at all times with all the necessary checks / surveys. The installers did a great job always asking us how we would prefer routing of cables to make the install look neater without any fuss, I would recommend Contact Solar to friends and family.

Reply from Contact Solar
We have just had 13 solar panels fitted with a 7.6kw inverter and 2 x 10.6 kw batteries, communication throughout the process has been excellent and the fitters Alex, Ben & Alf were very professional and did an exceptional job fitting our kit on the hottest day of the year and cleared up after themselves taking all rubbish away with them, excellent “5 STAR” service

Reply from Contact Solar
Contact Solar made the process of switching to solar straightforward and stress-free. All people involved were professional and polite. The installation crew was punctual, polite, and extremely clean with their work.

Reply from Contact Solar
From my initial discussions, I felt confident that Contact Solar were the right supplier for my solar system. They are very knowledgeable, patient and prices are competitive. Customer service has been great throughout. Their scaffold and installation teams were also easy to work with. I'd happily recommend them to anyone.

Reply from Contact Solar
From start to, well so far, this company have been outstanding, every member of staff that I have had dealings with have been so friendly and helpful and supportive, there has never been any pressure, it’s a company from my perspective with good standards and great staff,
Ps I say so far because I’m now considering adding to our installation

Reply from Contact Solar
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