Conran Estates Reviews 141

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, particularly impressed with quick response times and smooth communication. However, some customers also noted issues with communication, specifically mentioning that emails were not always passed on to sellers and that an issue remained unresolved due to a lack of follow-through. A few other people felt that the service was not always impressive, especially when dealing with new agents who did not effectively address their concerns.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise staff members for being helpful,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the promptness and... See more

Response time

Customers had positive experiences with response times. Many reviewers consistently praise the quick and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising staff members for their responsiveness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Conran as my agent for years for two properties we own and rent. Our property manager is currently Lucy Meehan. She does a great job. She always replies on the spot and shares goo... See more

Company replied

Rated 5 out of 5 stars

Great environment, professional and nice people, clean and beautiful office set up. They care about their clients and train their agents frequently so they are always updated with what’s going on in... See more

Company replied

Rated 5 out of 5 stars

Debbie Lewis at Conran was proactively helpful. She noticed that our autopay had kicked in during our final month, when we owed somewhat less, and reached out to contact us about processing the refund... See more

Company replied

Rated 5 out of 5 stars

I’m really grateful for all the help and support I received from Owain. From day one, he was incredibly friendly, approachable, and professional. He always responded quickly to my messages and went ou... See more

Company replied


Company details

Written by the company

Conran are your local boutique-style property experts, providing unrivalled coverage and market knowledge in Brockley, Charlton, Greenwich, Lee and the surrounding areas. When choosing a property partner we believe that reputation is key, and our personal, bespoke approach has won us many loyal clients. Our team members are your future neighbours; we live and love where we work and know our market inside out. We constantly strive to do things better and pride ourselves on offering the highest level of service to our clients and customers at all times. At Conran we don't follow industry standards, we like to set them.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

141 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Owain at Conran has been quick to…

Owain at Conran has been quick to respond to any queries or issues I have raised. He provides quick updates and follows up diligently on open issues.

24 July 2025
Unprompted review
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Reply from Conran Estates

Dear Sujit, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma

Rated 5 out of 5 stars

Management of my properties in SE…

Management of my properties in SE London.
I transferred my four properties in SE London to Conran at the beginning of 2025. Since then Lucy has guided me through, and successfully organised the works required for compliance with new Selective Licences issued by the LA for two of the properties, Lucy has also liaised with the LA to ensure the works are compliant. eg Fire resistant wall between existing kitchen area and exit from the bedrooms to the street, along with the linkage of fire alarms between both flats in the building. Throughout the process Lucy has kept me fully informed. In my other two properties, Lucy has organised work required to correct a faulty shower cubical installation put in by contractors engaged by a previous agent. This had resulted in long-term, but concealed water damage which is now corrected. The contactors, over several days, even reinstalled the WC for my tenant each evening before leaving!
Throughout these works the contractors have been sympathetic and accommodated legitimate needs of the tenants. Lucy has kept me informed, as works have progressed.
After nearly 40 years managing my own properties, I at last feel able to step back from day-to-day details, but confident that I will be fully informed and brought into the process when necessary.
A face to face meeting with Lucy, and the team at their Charlton Office further boosted my confidence.

23 July 2025
Unprompted review
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Reply from Conran Estates

Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma

Rated 5 out of 5 stars

Debbie has been really great and…

Debbie has been really great and understanding all for our tenancy and would recommend Conran!

22 July 2025
Unprompted review
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Reply from Conran Estates

Thank you for taking the time to leave a lovely review regarding Debbie. Kind regards, Asma

Rated 5 out of 5 stars

Reliable

I have been using Conran Estates for over 10 years as my managing agents - they're super responsive and reasonably priced. Debbie Lewis is particularly helpful - and has recently gone the extra mile in helping to resolve some queries. Thanks team!

21 July 2025
Unprompted review
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Reply from Conran Estates

Dear Stephanie, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

Rated 5 out of 5 stars

I had a great experience with Conran…

I had a great experience with Conran Estates. Debbie was incredibly efficient, friendly, and always quick to respond. Her communication is clear and professional, and she made everything feel easy and stress-free. It’s rare to find someone so reliable and pleasant to deal with. Thank you, Debbie!

21 July 2025
Unprompted review
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Reply from Conran Estates

Dear Marcelo, Thank you for taking the time to leave a wonderful 5* review. Debbie will be thrilled to read your kind comments. Kind regards, Asma

Rated 5 out of 5 stars

Great management company

All my dealings with Owain at Conran have been very positive: great oversight in managing my property. Friendly and prompt communication, advance notice of legal requirements and quick resolutions to any problems that may arise.

17 July 2025
Unprompted review
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Reply from Conran Estates

Dear K, Thank you for taking the time to leave a lovely review regarding Owain. Kind regards, Asma

Rated 5 out of 5 stars

He's been very professional while also…

Owain Wilson has been very professional while also been acutely helpful.
He also follows up to make sure scheduled tasks were done to very high standards.

30 April 2025
Unprompted review
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Reply from Conran Estates

Dear Uchenna, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

Rated 5 out of 5 stars

My experience with Owain Wilson at Conran States

My experience with Owain Wilson, from Conran Estates has been consistently positive.
He has always demonstrated professionalism, efficiency, and a proactive approach to resolving any issues at the property. Communication has been clear and timely, and I truly appreciated his commitment to ensuring that everything was handled promptly and effectively.
I would not hesitate to recommend his services.
10 Stars ⭐⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

10 June 2025
Unprompted review
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Reply from Conran Estates

Dear Renata, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma

Rated 5 out of 5 stars

Conrad - Debbie Lewis

Debbie Lewis is extremely helpful and diligent, making my experience as a landlord through Conrad stress free and painless.

11 July 2025
Unprompted review
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Reply from Conran Estates

Dear James, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

Rated 5 out of 5 stars

Excellent Lettings agent. Highly recommended.

Very happy and satisfied with the lettings service provided by Conran's. Our property manager, Owain, is a great communicator, has always been very helpful and responsive. Based on our experience I would have no hesitation in recommending Conrans for lettings and property management.

10 July 2025
Unprompted review
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Reply from Conran Estates

Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

Rated 5 out of 5 stars

Georgina Hobbs (Greenwic) is wonderful

Georgina Hobbs (Greenwic) is wonderful. She responds promptly to all queries (we are tenants), keeps us informed with updates from the block agency and owner, and she is always one step ahead any issue. Love working with her.

30 June 2025
Unprompted review
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Reply from Conran Estates

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

Rated 4 out of 5 stars

Georgina

Georgina has been our property manager for almost 3 years and we’re happy with how things have been managed. Georgina has always answered our queries promptly and is always willing to help.

27 June 2025
Unprompted review
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Reply from Conran Estates

We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Asma

Rated 5 out of 5 stars

Amazing Team

Always exceptional service from start to finish!
Anne, Debbie, Lucy, Georgina and Owain are fantastic to deal with on a daily basis! They are always responsive, professional and keep me informed. Their attention to detail and commitment to customer satisfaction truly stands out.

27 June 2025
Unprompted review
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Reply from Conran Estates

Dear Dan, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma

Rated 5 out of 5 stars

Owain and Deb are wonderful agents

Owain and Deb are wonderful agents! They’re always very quick to accommodate us and very helpful when it comes to figuring things out.

26 June 2025
Unprompted review
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Reply from Conran Estates

Dear Lottie, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

Rated 5 out of 5 stars

Owain is an exceptional estate agent

Owain is an exceptional estate agent — consistently helpful, professional, and genuinely committed to going above and beyond for his clients. His dedication and thoughtful approach made the entire process smooth and stress-free. Highly recommended!

26 June 2025
Unprompted review
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Reply from Conran Estates

Dear Nathan, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

Rated 4 out of 5 stars

I have been happy with the…

I have been happy with the letting/property management team's service - thanks to personal, professional and efficient support from Owain. He does what he says he will do, when he says he will do it! And his manner is calm, knowledgeable and always professional. Thanks Owain.

26 June 2025
Unprompted review
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Reply from Conran Estates

Dear Bryan, We really appreciate you taking the time to leave such lovely comments about Owain. They will be so pleased to read your review. Kind regards, Asma

Rated 5 out of 5 stars

Good service!

Have had a really good experience with Conran after moving from a long time home in to a rented one, Owain our property manager is very good and replies to issues swiftly and gets them resolved.

25 June 2025
Unprompted review
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Reply from Conran Estates

Dear Ben, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

Rated 5 out of 5 stars

Conran Estates Review

We have worked with Conran Estates for over 10 year and find them to be very professional and friendly would highly recommend for landlords and tenants

24 June 2025
Unprompted review
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Reply from Conran Estates

Dear Steve, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Asma

Rated 5 out of 5 stars

Excellent service

Every time I need help in my flat, Owein (the property manager) always helped me to sort out any issue on time. His service is excellent 🫡

11 July 2024
Unprompted review
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Reply from Conran Estates

Dear Diego Thank you for taking the time to leave a wonderful 5* review. owein will be thrilled to read your kind comments. Kind regards, Asma

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