connexxion24.com Reviews 27

I just ordered a game. My money went from my bankaccount but the order did not go through. The product is still in my cart without any confirmation of payment. Can't contact the site except for some online form. Annoying shit

I have placed several orders with connexxion24.com and overall it has been a good experience. Most of my orders have been more than $500 each. There have been three negative experiences recently which causes concern.
1. I received Pitchcar extension 3: The Long Straight and it was broken when received. I sent photos of the damaged product but they refused to provide a refund.
2. I placed an $800 order on November 17th. On 11/22 I received an email stating it would be shipped on the following Monday. However, the tracking still shows that it has not shipped and it has been more than a month. I have emailed multiple times and have not received a response to any of my emails.
3. It appears that they have updated their website and it can no longer be accessed within the US.

So now they have $800 of my money, will not respond to my emails and I cannot access their site to file a complaint there....

I ordered a game on sunday, it arrived in Slovenia on thursday, the box is in perfect condition and I'm really happy with the fast shipping!

I ordered 5 sets of different colored game pieces for a game I'm making for my sister's 50 birthday, and they neglected to send the black game pieces. When I asked them to send me those, they only refunded for the game pieces - and would not ship the ones I ordered even though they do still sell them on their site.

I developed the game around those game pieces, and no one else sells them.

Purchased in Good faith on EBay UK, and seeing seller HAS used stock US/UK image, implying version being sold is US/UK... So believed I'd receive item as illustrated and no mention of different version, I.e. Language or instructions being totally in German.

It was purchased as gift for 9 year old British child and friends.

On receipt and seeing GERMAN version, different to online we Raised -NOT AS DESCRIBED/RETURN seller avoided, but stipulated return costs were buyers responsibility!

Verbatim response: note purchased on Ebay-UK, paid in GBP and sent to UK address.

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05 July 2016

MessageDear Sir, you have order in germany by a german seller - in the decription we don´t say its in english. You can send us back of your own cost than we will refund. Thank you for your email. We accept your cancellation and would like to point out that according to our Conditions you as a buyer to bear the cost of returning. Please note that you are required to return the goods within 14 days for us. Until receipt of the goods we will exercise our right of retention. Once we have received and checked the item, we will arrange for the refund of the purchase price immediately. Important notes: Please send the goods are not as "free" or "fee paid by addressee" back. The resulting extra costs, we will not carry and do not accept the package.

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Seller, dictates their own returns policies that violate and breach ALL EU Long Distance Selling Regulations, including voiding 30 day returns, placing return of Item NOT AS DESCRIBED onus, on buyer including return postage?

Very unfair, rude and arrogant seller, AVOID AT ALL COSTS

Raised matter with EBay CEO Mr Devin Wenig, and UK Ms Tanya Lawler, as well as CEO PayPal Dan Schulman and Uk managing director, directly via email, and voiced lousy experience on social media.

Update: PAYPAL escalated claim NOT AS DESCRIBED
Item reported Reason Decision
222003033971 Formula D Not as described Granted

CEO's of Asmodee are aware and investigating, Sellers that violate buyers rights.