Connells Survey & Valuation Reviews 

2,105
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,840 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, highly professional, and arriving right on time for their scheduled appointments. People note that the property valuation process is handled efficiently and seamlessly, with very clear explanations and friendly guidance provided throughout every stage of the home visit. Some reviewers were not happy with communication issues, noting that specific requests for follow-up details and property photos were completely refused. A few individuals also mentioned encountering unhelpful support and abrupt responses when attempting to discuss valuation outcomes with the team.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professional, polite, and friendly approach.... See more

Service

Customers had positive experiences with service, noting that surveyors consistently arrived on time and... See more

User experience

Clients share positive opinions on user_experience, highlighting a consistently excellent and very quick... See more

Customer service

Reviewers mention positive feedback about customer_service, highlighting a generally very good customer... See more

Customer communications

People report satisfaction with contact as communication is reliable. Consumers appreciate that the company... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was very impressed with this firm & would highly recommend them. They are speedy with their email queries, they let you know exact timings & answer your questions quickly. The gentleman that came... See more

Company replied

Rated 5 out of 5 stars

great surveyor, let me know he was en route, arrived in good time and was very friendly and reassuring. it's never nice going through this stage and not knowing what will happen but he explained the p... See more

Company replied

Rated 5 out of 5 stars

Connells called me to arrange an appointment and sent a message the night before to confirm timings. The surveyor called me half an hour before arriving and was on time. She was really friendly and ca... See more

Company replied

Rated 5 out of 5 stars

My surveyor today was superb . She advised me she was on her way .. was very kind .. I was nervous because my last surveyor was disappointing. She was thorough, but did listen to me as I prattled o... See more

Company replied


Company details

Written by the company

Connells Survey & Valuation provide survey and valuation services in the residential property sector. When you come to Connells, you can expect high quality expertise and friendly property advice. Regulated by the Royal Institution of Chartered Surveyors (RICS), our people are qualified, experienced and always professional. We pride ourselves on a thorough and fuss-free experience that’s delivered to meet your needs. Our clients can rely on our advice and value our professional views. Our services are available throughout the UK with our surveyors living nearby, so you benefit from expert local knowledge and can make informed decisions on your home.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,105)

1,853 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sidney was very helpful and polite and…

Sidney was very helpful and polite and gave us some good insights into the housing market and what’s happening at the moment.
She done her work very efficiently and was finished in no time.

27 July 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the great feedback.

Rated 5 out of 5 stars

The surveyor j Steele was very polite…

The surveyor j Steele was very polite and efficient didn't know she was in the house showing me her lanyard with her name on before she entered.

24 July 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the great feedback.

Rated 5 out of 5 stars

The lady came on Time as advised day…

The lady came on Time as advised day before,and was very courteous and professional ,thank you for that,as my tenant is old and frail.

24 July 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the great feedback.

Rated 5 out of 5 stars

Valuation

Prompt efficient and straight forward

23 July 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the positive review.

Rated 5 out of 5 stars

Friendly and Professional Service

I thought the service was very professional and friendly and alot less intrusive than I originally thought it was going to be. I would highly recommend this company.

23 July 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the great feedback and recommendation.

Rated 5 out of 5 stars

Smooth service

The surveyor was very polite and explained things as he went along. He was on time.
The service went very smoothly, from booking to completion.

22 July 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thank you for the great review.

Rated 5 out of 5 stars

Surveyor arrived on time

Surveyor arrived on time, he was polite,explained everything he was doing. He respected our property. I would highly recommend Connell SV, the whole experience from booking appointment to the actual survey was excellent.

20 July 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thank you for the recommendation.

Rated 5 out of 5 stars

Informed me of when they would arrive…

Informed me of when they would arrive and also send a video of what to expect, on the actual day I got a phone call to say they were on their way. The surveyor was very polite and friendly and told me what she would be doing and asked if I had any questions.. overall an excellent service.

22 July 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

We're delighted you thought the service was excellent.

Rated 5 out of 5 stars

He phoned me before he arrived as…

He phoned me before he arrived as requested as i was working so had time to get home.
He was polite and efficient
I Was very pleased

22 July 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

We're delighted you were pleased with the service.

Rated 5 out of 5 stars

Turned up on time

Turned up on time, polite and professional.

22 July 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

We always strive to be on time and professional.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look