Connection Technologies Reviews 

166
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people found the overall service to be excellent, noting a smooth, easy, and efficient process from start to finish. Reviewers consistently highlight the quick response times and proactive communication, ensuring queries are addressed promptly. However, some customers also noted a decline in communication and responsiveness after the initial sale, mentioning that messages were not read or replied to, and post-sales customer service became non-existent.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, knowledge, and... See more

Service

Customers consistently report positive experiences with the service, describing it as efficient,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Response time

Clients share positive opinions on response time, with many reviewers consistently praising the quick and... See more

User experience

People report positive experiences with user experience, finding the process easy and straightforward from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I vouch for Connection Technologies for your phone contracts as an excellent service unlike any other I have used. Having fought long and hard trying to get service from Vodafone - I moved and put our... See more

Company replied

Rated 5 out of 5 stars

Matt was extremely good in dealing with my business needs, overcame a few issues that I created without fuss and delivered as he said. Very happy with the service I've received and have moved over fro... See more

Company replied

Rated 5 out of 5 stars

Have been dealing with Kia at connection technologies for over a year now and she has been more than helpful. Always available to chat with me when I have a query, always happy to help and has made ch... See more

Company replied

Rated 5 out of 5 stars

Have had a great experience with Callum's help. We'd been in paralysis about which phones to go for and how to shift to a business contract for a while and he laid us down different options for afford... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. Cloud Computing Service
  3. Phone and Internet Service
  4. Telephone Company
  5. Tower Communication Service

Written by the company

Imagine a world where your organisations telecom and IT just work effortlessly, reliably and with full support whenever you need it. That’s the reality we deliver. At Connection Technologies, we don’t just connect businesses - we empower them. In a world that never stops evolving, we ensure you stay ahead with seamless telecom and IT solutions tailored to your needs. We’re not just telecom experts - we’re problem solvers, innovators and your trusted partners in business connectivity. Your business is unique, and we get that. That’s why we craft solutions designed just for you - because one-size-fits-all simply doesn’t cut it. With industry-leading response times and innovative technology, we keep your business connected in an always-on world. Customer Success Stories Rhino “I first engaged with Connection Technologies several years ago and have utilised their services ever since. Owning a group of national companies sometimes it’s difficult to find a partner who understands your business and goes that extra mile to ensure the services are second to none. They not only understood my businesses but provided solutions to enable savings across the group but also an increased service based upon my currently supplies.” Weymouth “As a newly formed town council, we needed a quick and reliable solution to meet our mobile telecommunication needs. Connection Technologies took the time to understand our requirements and very quickly came back with a total solution that was both cost-effective and provided the best hardware for our staff. This enabled our staff to concentrate on setting up the new Council and providing the very best service to our customers." Volmary “As an IT Director I was looking for a company which would take care of the entire switch over from our old mobile provider and VOIP system. I found the team at Connection Technologies very helpful, and I was kept informed every step of the way. Very pleased with the services we now have and most important for me is the excellent customer service without the long waiting telephone queues.” Use the Geeks “The team are simply incredible - every problem I've thrown at them they've got a solution. They have managed a complete refurb of my technology leaving me to get on with running my business.”


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

166 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(166)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stephen was great thought the…

Stephen was great thought the transition. Very helpful, responding quickly to any questions.

13 March 2025
Connection Technologies logo

Reply from Connection Technologies

Thank you for your positive feedback! We're delighted to hear that Stephen provided helpful and responsive assistance throughout your transition. We appreciate you taking the time to share your experience and look forward to serving you again.

Rated 5 out of 5 stars

All went smoothly enough

All went smoothly enough. Good service. Well explained.

6 May 2025
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Reply from Connection Technologies

Thank you for your positive feedback! We're delighted to hear that everything went smoothly and that our service met your expectations. We appreciate you taking the time to share your experience and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Very professional responsive and helpful

Good knowledge of products not pushy professional & helpful.

1 May 2025
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Reply from Connection Technologies

Thank you for your kind words! We're delighted to hear that our team's product knowledge and professional, helpful approach met your expectations. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

Service Second to None!

We did not realise the phones we received were not to our desired spec until a couple of weeks after receiving them. We contacted Sophie and explained the issue, and she organised an exchange of the unopened handsets within a couple of days to our desired spec without any fuss or drama. Absolutely superb service yet again, we did not expect them to be exchanged because we had them for so long before notifying Sophie of the issue.

29 April 2025
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Reply from Connection Technologies

Thank you for your kind feedback! We're delighted that Sophie could swiftly arrange the exchange to your preferred specifications. Your satisfaction is our priority, and we're pleased to have met your expectations.

Rated 5 out of 5 stars

Extremely satisfied

Extremely helpful account manager, amazing service, really friendly, go the extra mile

6 May 2025
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Reply from Connection Technologies

Thank you so much for this great review, I will pass this on to your Account Manager, Callum!

Rated 5 out of 5 stars

Business how it should be

A very helpful company, they are competitively priced, but more importantly they do what they promise!

No problems porting over mobile lines, no problems with broadband, and they're always on the end of a phone and will sort out quickly any issues.

Glad we moved over to them

30 April 2025
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Reply from Connection Technologies

Hi Niaomi, thank you for this lovely feedback, this is great to hear! I will ensure this is passed over to the team! :)

Rated 5 out of 5 stars

Patrick Hilton your head of sales

Patrick Hilton your head of sales was very helpful and supplied everything we required from start to finish. He was very helpful and tenacious in pursuit of our business.

11 February 2025
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Reply from Connection Technologies

Hi, Thank you very much, I have shared your feedback with Patrick, he is over the moon with this review!

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

Can’t do enough for you. Thanks all👊🏼

From All@enhancedecorltd

29 April 2025
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Reply from Connection Technologies

Hi James, thank you for taking the time to leave us a review! We are so glad you are happy! I will pass your feedback on to our team :)

Rated 5 out of 5 stars

Very fast and efficient service

Very fast and efficient service, always readily available and quick at resolving issues. Very happy and impressed with the quality of the service.

29 April 2025
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Reply from Connection Technologies

Thank you for your review, Riccardo! We are delighted to hear you have had a great experience with us!

Rated 5 out of 5 stars

The best !

The best !! Very professional and good communication, also helpful friendly stuff. Thanks 🤩 Highly recommended.

21 March 2025
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Reply from Connection Technologies

WOW what a review! Thank you Viktoria!!

Rated 5 out of 5 stars

Great partner for our business

Great partner for our business. We moved to Connection Technologies when our current provider couldn't assist reactively to our business growing. Great service, communication and quick response.

29 April 2025
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Reply from Connection Technologies

Thank you Matt! We are so happy to hear that the support we have provided has helped with your business growth! Thank you for taking the time to review our business!

Rated 5 out of 5 stars

New Roofing company- needed to upgrade…

New Roofing company- needed to upgrade personal phones to business phones. Luke Ryman was fantastic and helped us every step of the way. He was at the end of the phone for any questions and advice needed! Would highly recommend connection technologies and Luke.
LS Roofing & Son LTD

22 April 2025
Unprompted review
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Reply from Connection Technologies

Hi Lindsay, thank you very much for taking the time to leave a review! Luke is still fairly new to our sales team so this is amazing feedback for him and Connection Technologies! He is very excited to have received your review! Thanks again!

Rated 5 out of 5 stars

Quality service from Sopphie

Sophie has been fantastic helping with a mistake we made, she was prompt and helpful and managed to get all sorted within 24 hours.

23 April 2025
Unprompted review
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Reply from Connection Technologies

Thank you very much for sharing your experience with Connection Technologies! Sophie is an asset to our business!

Rated 5 out of 5 stars

We have just recently moved across to…

We have just recently moved across to Vodafone through connection technologies, the whole move has been very smooth and getting all our online account set up would definitely recommend if your thinking of moving, Sophie who is one of the key account managers has been a great help with this

15 April 2025
Unprompted review
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Reply from Connection Technologies

Music to our ears Tom! Thank you for taking the time to share your review. We're here if anything happens or you need any further assistance with your contract - please just call!

Rated 5 out of 5 stars

Exceptional Service

As a small new business, we were getting to the point where we needed to upgrade our personal mobiles to to company mobiles and to start to think about getting office phones.

Following a conversation with Lee, he set our company up with an exceptional mobile deal where the whole process from start to finish was faultless.

He then introduced us to Matt who has since set up our own VoIP phones within the office and again, the whole experience has been exceptional, including the support we have had with Peter.

We would highly recommend Connection-Technologies.

10 March 2025
Unprompted review
Connection Technologies logo

Reply from Connection Technologies

Hello Louise

We're delighted that we have been able to support your growing business and that you have been happy with the service.

Hopefully we can continue to support you further as and when the need arises.

Rated 1 out of 5 stars

Nobody knows anything about the connections in connection technology .

Callum sold virtual landline and mobile to me for £ 42.
There is no data on the mobile for weeks.
The mobile network is not working.
Callum didn't add messages on the line as promised ..I have been waitin for weeks.
When ever I ring connection technology , some one pick up the phone and say they dont know anything.
I spoke to Gina who says investigation on faulty line takes more that 24 hours.
Nancy said the investigation takes upto 24 hours.
I have sent all the screen shots to cancel the line, as requested by Nancy , then some one said nancy is on Holiday then the other one says she is not.
I requested them to transfer the number to other provider and that is not actioned yet. Nobody knows anything about the connections in connection technology .

Fran called from connection technologies today 10.04.2025 by 10.10 hrs after I post the review on Trustpiolot yesterday . -
Mobile - They are still speaking to vodafone even after so many weeks .
Fran said that they can't fix it but they can continue to speak to vodafone.
Fran said that they need more screen shots. I have sent more than 6 screen shots already .
They don't know how long its going to take to get the lines fixed. .
Fran said that she can't help with land line, I hope somebody knows whats going on in Conncetion Technology
Reply
I have been contacting you for many weeks now and you did not care about it.
Now you have seen this review so you decided to come up with excuses.
I have sent many screen shots and taking screenshot is not my main job.
I didn’t decline anything from .
I have made more than 30 phone calls to you so far to resolve this issue but you did nothing.
I didn’t use the phone for six months as I was not trading , so the phone was switched off.

You offered me message service on land line but I didn’t even get a reply to my email to add the message on the line.

9 April 2025
Unprompted review
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Reply from Connection Technologies

Hello Paul, we are sorry that you feel that the service that you have received from Connection Technologies has been poor.

To provide full transparency to people reading your review, we supplied your mobile contract over 6 months ago at which time you were not trading. Now that you are, you have discovered connectivity issues with Vodafone we are now in the process of resolving this with their engineers on your behalf.

There is a dedicated process that we follow with the network which our Head of Operations, Fran, has explained to you. We raised your ticket immediately following your initial call and this takes 24 hrs to be reviewed, it can then take up to 10 more days for the network to review the ticket and for them to come back to us on your behalf. As Fran explained, they will require screen grabs describing the issues and whilst you have supplied several already, Fran has explained that the more you can supply the better and this will also hopefully speed the process up.

Fran also offered to transfer you to our Hosted team regarding your comments about the landline however you declined.

We can assure you that we take our customer experience extremely seriously and are doing everything that we can to resolve your issues with the network and to get your contract operating as it should now that you are trading.

Rated 5 out of 5 stars

Extremely good service

From our initial enquiry to switch over, the process has been extremely easy. The customer service team are quick to respond and they also do a follow up check to make sure everything is working as planned. We had no issues at all. Extremely good service.

14 March 2025
Unprompted review
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Reply from Connection Technologies

Thank you for taking the time to post this review - we are delighted that you have been happy with the process and team so far. We are always here if you ever need anything further.

Rated 5 out of 5 stars

Amazing Company

Amazing Company, Kaya, our account manager is brilliant; he is extremely responsive and goes the extra mile. Would not hesiate in recomending this company.

9 January 2025
Unprompted review
Connection Technologies logo

Reply from Connection Technologies

Thanks Lindsey, we really appreciate your review.

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