Having used the service last year for my car insurance and despite a couple of problems during the year with free drinks, I was happy to use them again this year. At least that's what I thought was h... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I was promised benefits if I bought via confused. com and haven't received anything as yet - I have bought two lots of car insurance now and havent received any benefits please can you confirm
Company replied
A really quick response with a wide range of quotes. Found the one that suited me best. With a substantial saving on the company's quote I was with the previous year.
Company replied
Easy site to navigate. I was looking for car insurance and found a better deal by using Confused.com. I use Compare.com for all my insurance needs as it allows me to decide whether the renewal price I... See more
Company replied
Company details
Written by the company
In 2002, we became the first comparison site. Our purpose? To take customers from confusion to clarity. We’re here to help you find the right product or service at the best price. Let’s face it, insurance and finance can be a bit of a chore, and with all the choice and options, you don’t want to waste time or money. That’s where Confused.com can help. Whether it's insurance for your car, home, van, bike, pet, holiday or something else, we've got you covered!
Contact info
Floor 2, Greyfriars House, Greyfriars Road, CF10 3AL, Cardiff, United Kingdom
- communications@confused.com
- confused.com
4.2
Great
11K reviews
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An absolute nightmare keep ringing on…
An absolute nightmare keep ringing on different numbers when I was only looking for a quote. Do not ask for quotes if you don’t want to be rang from numerous numbers a lot!
25 March 2026
Unprompted review
Reply from Confused.com
Hello Joyce,
Confused.com is a online price comparison website and we do not operate a telephone service.
It sounds like you may have been contacted by one of our external teams.
Please email help@help.confused.com with your phone number and insurance product you quoted for and we can get your phone number removed from the partners dialler.
I hope this helps.
Jess, Confused.com Representative
Insurance amount changed on visit 2
Email received after a search saying valid for 10 days but within time when I visited site again, amount changed for insurance. Plus another 2 sites gave same results so seems like you are losing your edge.
25 March 2026
Unprompted review
Reply from Confused.com
Thanks for leaving your review.
We’re sorry that the prices you saw previously are no longer available.
Some prices are only valid at the time of the quote, while others might last up to 30 days, and this time limit is set by the individual insurance provider.
To see the latest prices, please simply go back to your account page and refresh the search.
Jess, Confused.com Representative
Superb Deals..money saver
23 March 2026
Unprompted review
Reply from Confused.com
We're happy to hear that you find our deals superb and a money saver. Thank you for your positive feedback; we appreciate it!
We hope you return to Confused.com soon!
Jess, Confused.com Representative
great to deal with got best insurance…
great to deal with got best insurance prices for all family highly recommend
24 March 2026
Unprompted review
Reply from Confused.com
We're happy to hear that you had a great experience and we could provide the best insurance prices for your family. We appreciate your recommendation!
We hope you return to Confused.com soon!
Jess, Confused.com Representative
I was promised benefits if I bought via…
I was promised benefits if I bought via confused. com and haven't received anything as yet - I have bought two lots of car insurance now and havent received any benefits please can you confirm
2 March 2026
Unprompted review
Reply from Confused.com
Hello Dann,
Thanks for leaving your review.
Here is how to claim your reward after buying car, home, or van insurance:
Open the app: Start by downloading or opening the Confused.com app from your device's app store/play store.
Claiming: Go to the "Rewards" section, log in, tap "Claim my reward" and complete the required questions on the reward claim form.
Timeline: We then need to verify your policy details (like your policy number and insurer). This can take up to 14 working days.
Make sure your push notifications are on so we can let you know when your reward is verified! You can then redeem your wallet balance for a brand of your choice.
I hope this helps.
Jess, Confused.com Representative
Convenient to use but did not provide…
Convenient to use but did not provide the cheapest quotes in all cases from the same provider.
22 March 2026
Unprompted review
Reply from Confused.com
Hello Pete,
We appreciate you sharing your experience. We're glad it was convenient for you.
We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves.
All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
If you'd like to query a specific price, we recommend contacting that insurer directly and they should be able to explain this to you in more detail.
Jess, Confused.com Representative
Reward not received
UPDATE: I have emailed the address you mentioned but no one got back to me. I emailed that 2 weeks ago.
I have purchased my car insurance as I was told I would get a reward (amazon voucher or something). It's been 2 weeks, I have tried emailing Confused.com, contacted Instagram, etc etc and no one got back to me. I have purchased in the past with money supermarket and the reward was so straightforward. Never again!!!!
11 March 2026
Unprompted review
Reply from Confused.com
Thanks for leaving your review.
We’re very sorry to hear you have not received your Confused.com rewards. This is certainly not the experience we want for our customers.
Because you have posted on a review site, we cannot view your specific Confused.com account details here. To help us resolve this, please email our support team at help@help.confused.com. Once we have your details, we can jump right in and find out what went wrong.
Jess, Confused.com Representative
Useless customer service.
Useless customer service.
Struggle with the most basic comprehension, and close tickets without resolution.
24 March 2026
Unprompted review
Reply from Confused.com
Hello Mark,
Thanks for leaving your review.
We’re very sorry to hear that you weren't satisfied with the customer service you received from the rewards team.
We want to investigate this as a priority, but for your security, we cannot discuss account details on this public review site. I have just sent an email to your registered address to gather more information. Please check your inbox (and your spam folder) so we can look into this immediately.
Jess, Confused.com Representative
I was on holiday in Australia my ins…
I was on holiday in Australia my ins was due on the 26th of march had quotes before going on holiday tryed to login but was blocked from me account went elsewhere after being with confused.com for years 😩
24 March 2026
Unprompted review
Reply from Confused.com
Hello Graham,
Thanks for your review.
Confused.com is a UK based price comparison website and we do not operate outside the UK.
Unfortunately this meant you were unable to access the website whilst on holiday.
Apologies for any inconvenience.
Jess, Confused.com Representative
A good choice of quotes
A good choice of quotes, significantly cheaper than the renewal received from my current insurer.
20 March 2026
Unprompted review
Reply from Confused.com
We appreciate you taking the time to share your feedback, Terence. We're happy to hear that you found a selection of quotes and a cheaper price than your renewal.
We hope to see you again soon!
Jess, Confused.com Representative
Overall brilliant and easy to use…
Overall brilliant and easy to use service. Only thing I would say is the black box filter should be a lot clearer and obvious to find as its kind of hidden away at the end of your searches.
21 March 2026
Unprompted review
Reply from Confused.com
Hello Phoenix,
We're glad you found our service brilliant and easy to use! We appreciate your feedback regarding the black box filter's visibility.
We hope to see you again soon!
Jess, Confused.com Representative
Easy to Search and use the system for…
Easy to Search and use the system for Quotes.
20 March 2026
Unprompted review
Reply from Confused.com
We're happy that our system was easy to use for searching and getting quotes. Thank you for your positive feedback; we appreciate it!
We hope you return to Confused.com soon!
Jess, Confused.com Representative
Easy to enter details and obtain quotes…
Easy to enter details and obtain quotes quickly
20 March 2026
Unprompted review
Reply from Confused.com
We appreciate you sharing your experience. We're happy to hear that entering details and obtaining quotes was quick and easy for you.
We hope to see you again soon!
Jess, Confused.com Representative
That they have to get the ok from the bank and sometimes you have to start again
This happened several times so I use my card reader and I don’t get on a mess
17 March 2026
Unprompted review
Reply from Confused.com
Hello Anthony,
Thanks for leaving your review.
We’re sorry to hear you had trouble purchasing your quote. Confused.com is an online comparison site and not an insurer, so we do not process any payments.
We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website.
Jess, Confused.com Representative
Car insurance
Great price with an established provider easy to negotiate the site all done in 5 minutes would recommend.
20 March 2026
Unprompted review
Reply from Confused.com
We're happy to hear that you found our prices great and the site easy to use. It's wonderful that you were able to complete everything so quickly. Thank you for your recommendation!
We hope you return to Confused.com soon!
Jess, Confused.com Representative
Buy your own morning coffee
If you use Confused because of their "rewards" scheme, don't expext much in the way of customer service.
They now have your money and parting with the promised rewards will take forever. Indeed, a 3rd parting of the seas seems more likely.
In the age of advanced tech, these should, and could, be automated transactions meaning that as soon as payment is verified, you qualify for rewards.
So, Confused, I'm very confused over what's taking you so long, why I trusted that rewards would be forthcoming quickly and why you don't have a better process for your customers?
Update following Confused's response...I had already emailed the CEO and had a useless and unhelpful reply fobbing me off even further. Confused stated that it can take upto 14 working days to "verify" and since it is an automates process, they cannot intervene to speed it up. So they don't want to investigate at all, and this response seeks only to make them look like they give a flying fart, when in actuality, they've been taken over by their own computers who are mow running the company and don't give an electronic toss whether actual humans get free coffees.
23 March 2026
Unprompted review
Reply from Confused.com
Hello,
I'm sorry to hear you have not yet received your Confused.com rewards.
We want to investigate this as a priority, but we’re unable to do this on the review site. Can you please email help@help.confused.com so we can look into this for you.
Jess, Confused.com Representative
I haven't been insured with you as of…
I haven't been insured with you as of recently, but was highly recommended by friends. Was easy to insure with your company.
10 March 2026
Unprompted review
Reply from Confused.com
We're happy to hear that insuring with us was easy, and we appreciate the recommendation from your friends. Thank you for sharing your positive experience!
We hope you return to Confused.com soon!
Jess, Confused.com Representative
Used confused.com before for car…
Used confused.com before for car insurance and used again. Always gets me the best price and great rewards offers. Highly recommended
18 March 2026
Unprompted review
Reply from Confused.com
We're happy to hear that you consistently get the best prices and great rewards offers through us, Natalie. Thank you for recommending our services!
We hope you return to Confused.com soon!
Jess, Confused.com Representative
Happy Customer
Very straight forward to navigate the site good rewards although could develop to give ore incentives to use them
20 March 2026
Unprompted review
Reply from Confused.com
Hello Sandra,
We're happy to hear that you find the site easy to navigate and appreciate the rewards.
We hope you return to Confused.com soon!
Jess, Confused.com Representative
Good range of companies to choose from…
Good range of companies to choose from to enable you to get exactly what you want at the right price
17 March 2026
Unprompted review
Reply from Confused.com
Hello Christine,
We're happy to hear that you found a good selection of companies, allowing you to get what you wanted at the right price.
We hope you return to Confused.com soon!
Jess, Confused.com Representative
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