Abysmal customer support
Abysmal customer support. I have been trying to have the address in my user profile changed for months. In regular intervals, I get a generic response to my inquiries of progress for the ticket with the information that I have to upload documents to proof my residence. I have done that earlier this year in March (we now have October). The documents also were approved - in June. When you try to call, you are lucky to get someone on the tinny line that speaks either German or English. Simple administrative tasks seem overwhelming to the other party. The promised benefits for members at purchase with partners varying form 1-20% also have yet to come through for me. And then, the associated master card had been rejected at three different gas stations in Europe despite money being in the assocaited account. I now am curious if I will see any return at all. So far, I am not holding my breath. For a credible financial institution, there is a lot to be done. My trust has taken a beating: That's for sure.