RUN!!! Horrible customer service during my first interaction with this company from both Ashley and Virginia. RUN!!! Sara the Finance Manager was very condescending and rude and not helpful. Someone... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Concord Auto Protect is a total scam. We spent DOZENS of hours and uncounted phone conversations with multiple agents who are deceitful and NEVER follow-up or resolve a claim. THEIR COVERAGE IS WORT... See more
Must be going out of business or up to some other shenanigans. No action after 22 days of waiting with car in repair shop. Got lawyer and BBB involved. I can only conclude they are gathering up wha... See more
I just made my first claim and I have yet to get the correct claim number, nor will anyone help me do so. It's undeniable that they are unwilling to look at the claim based on other information such... See more
Company details
Information provided by various external sources
At Concord Auto Protect we offer the highest quality vehicle coverage for all makes and models. Our award winning customer service and claims team is on hand 24/7 to help our customers get back on the road quickly and safely. Please feel free to call 1888-399-2811 or visit www.concordautoprotect.com to get a free quote.
Contact info
1150 1st Avenue, 19406, King of Prussia, United States
- 1888-399-2811
- info@concordautoprotect.com
- concordautoprotect.com
1.3
Bad
394 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service!
25 August 2019
Unprompted review
Just signed up
Just signed up, excellent, capable, and really took care of a Vet!
Thanks Jeff.
24 August 2019
Unprompted review
Your team member Greg Harris was…
Your team member Greg Harris was pleasant,courteous, knowledgeable and no pressure to make decisions.5 star !☺
23 August 2019
Unprompted review
Steve Meyers' High Caliber professionalism!
Steve Meyers' professionalism, enthusiasm, and expertise made my customer experience easy and pain-free. I would recommend him (and Concord Auto Protect) to everybody, anytime.
21 August 2019
Unprompted review
Great service when you sign up let’s…
Great service when you sign up let’s see they keep their service and commitment like they says
20 August 2019
Unprompted review
Jeff
Jeff, was clear, answered questions and has made signing up easy.
20 August 2019
Unprompted review
Steve was the best
16 August 2019
Unprompted review
The sales process and Jeff were great
The sales process and Jeff were great. I'll wait to see what happens if there is a claim made before giving it 5 stars
16 August 2019
Unprompted review
Kind advisor
Kind advisor, great service.! Definately recommend this company.
14 August 2019
Unprompted review
Very excellant customer service
Very excellant customer service. Very professional, Gene Harris is an excellent sales rep and did a great job explaining the benefits and cost. Will highly recommend Concord auto protect to my friends and family.
Thank you
8 August 2019
Unprompted review
EXCELLENT customer service
8 August 2019
Unprompted review
Highly recommend
These guys are awesome . When my alternator went out they repaired it for me and they took less than an hour to do it . Even my shop complimented them to me !
4 August 2019
Unprompted review
Great Service
Excellent company they really helped me out with my AC compressor repair. Customer service is top of the line. Thank you frank !
4 August 2019
Unprompted review
Gene Harris was super helpful with…
Gene Harris was super helpful with setting up my warranty for my new car. I appreciated his efforts for getting us a great rate for myself and family!
1 August 2019
Unprompted review
Great Customer Service
Helped out a lot on the needs for my car. Excellent customer service
31 July 2019
Unprompted review
very helpful!
31 July 2019
Unprompted review
Fair company
I recommend Concord Auto Protect. My radiator fan assembly failed busting the radiator and the repair was quick. My mechanic was impressed as well! Claim was paid fast on all parts covered. Michael has helped me with 2 claims now. Concord pays on coved parts under the policy. Concord pays fair prices to the repair shops. Excellent customer service!
18 July 2019
Unprompted review
Above and beyond
Donald went above and beyond to get the premium coverage at the best rate possible! Very courteous as well. I'll recommend Concord Auto Protect to everyone I know.
5 July 2019
Unprompted review
Harry Collins was a great agent and…
Harry Collins was a great agent and representative for your company. He was patient, informative, articulate, helpful, and very professional. Gave no pressure and concentrated on answering my questions , offering options and suggestions. I bought your product, and I had been doing a lot of shopping before talking with Harry.
Ryland Chapman
2 July 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.