Unauthorised subscription trap
Unauthorised subscription trap. Stole 2x £69 from my card without consent. Their AI bot only refunded one charge and is withholding the other £69. Fraud investigation underway.
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Unauthorised subscription trap. Stole 2x £69 from my card without consent. Their AI bot only refunded one charge and is withholding the other £69. Fraud investigation underway.
They’ve just tried to charge me £58 for booking a restaurant table which subsequently cancelled. Looks like fraud. Luckily Waitrose fraud team picked it up.
Scam. It came up to let me book a restaurant and the next I know £69 has been taken from my credit card. I am contacting the credit card company to see can I get it refunded and to block any further payments to them
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY
I thought I was booking a table at a restaurant (which, by the way was unsuccessful) and I was bombarded by what I thought were marketing emails. I had infact, without realising, signed up for a subscription for "concierge services" at a cost of £69 per month.
You cannot get your money back unless you cancel your subscription within 3 days
Lesson learned
BEWARE THIS COMPANY
This is a scam site where if you go to book a hotel it pretends to be the site you think you are on, uses your details to “subscribe” you and charges your bank account £69, first you know you have the money coming out of your account, scumbags. Please beware.
This site pretends its a taxi booking service. It offored me a taxi but then failed to deliver the service. What it doesnt tell you is it charges a subscription of €69 but you wont know that until you see it on your payment card.
I asked for a refund and they told me its non refundable
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