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Rated 5 out of 5 stars

The website is excellent and the care regarding the delivery was really good. The product I purchased - Hot Bin 200L with plinth - is fantastic. The food waste for weekly collection has dramatically r... See more

Company replied

Rated 5 out of 5 stars

Not surprised Compost Guy gets great reviews. The way he communicates with customers is excellent - he keeps you fully informed about the whole process, every step of the journey. I am so pleased I o... See more

Company replied

Rated 5 out of 5 stars

Hi I am Graham and live in south east London. I saw Eli and Kate on U/Tube using a (Hotbin) and decided to treat myself so that I could get rid of a couple of my (daleks). I came across Adam and hi... See more

Company replied

Rated 5 out of 5 stars

I received and set up my Hotbin today, and I'm looking forward to harvesting my own compost in due course! Adam was great from start to finish, personally dealing with my order, communicating regularl... See more

Company replied

Company details

  1. Environmental Renewable Natural Resources
  2. Garden
  3. Land Allotment

Written by the company

Want to know more about composting and reducing your food waste? Composting is an eco-friendly way to reduce food waste and lower your greenhouse emissions - and a fun and interesting hobby! Buy Compost Products from our shop. From compost, manure and bark chips to compost bins, Bokashi and the amazing "Hotbin Composter", we have the products to help you start composting and reducing your waste. Official supplier of Hotbin, Aerobin and the Green Johanna hot composters.


Contact info

4.8

Excellent

TrustScore 5 out of 5

42 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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4.8

All reviews

(42)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant Service

Excellent quick service and the cheapest place I could find anywhere,
A big THANK YOU Adam 👍

9 February 2024
Unprompted review
Compost Guy logo

Reply from Compost Guy

Hi David. Thank you so much for your review. I appreciate the time and your using my site - Happy Composting!

Rated 5 out of 5 stars

Excellent Customer Service from one of the best businesses I have dealt with for many years.r

Despite a bit of confusion on my part as to which Hotbin I should have ordered. Adam was so very helpful and held my order until I managed to check it out. His Customer Service is exemplary and he made the transaction thereafter smooth and straightforward.
Delivery was very quick, much earlier than I expected. I will certainly check the compostguy website before ordering any similar products in future. Thank you Adam.

9 January 2024
Unprompted review
Rated 5 out of 5 stars

He put a senior moment right with a smile on his face.

By mistake I ordered a compost bin that was too big to fit the space available. Adam was most helpful and organised the delivery of a new bin that was the right size and the return of the original one, kept me well informed of progress, and made the process completely painless from my point of view. A level of service that's increasingly rare and most welcome.

13 November 2023
Unprompted review
Compost Guy logo

Reply from Compost Guy

Hello! Thank you so much for this review. I appreciate the time you have taken to let others know about my service. Happy composting!

Rated 5 out of 5 stars

Absolutely trustworthy!!

Absolutely trustworthy!!! Very friendly, competent and helpful owner who is making things happen. Very fast response to my enquiry! Quick and easy to speak with. Fast delivery. No complaints whatsoever, could not have been better. Thanks again!!

14 June 2023
Unprompted review
Compost Guy logo

Reply from Compost Guy

Thank you so much Annette! I really appreciate your order, and your review. Happy composting :)

Rated 5 out of 5 stars

Absolutely faultless service

Absolutely faultless service. Adam was extremely helpful throughout. He responded very quickly to any questions I had. The products were delivered on schedule and were very well packed. DPD were also very careful. I would have no hesitation in purchasing other products from compostguy.

26 April 2023
Unprompted review
Compost Guy logo

Reply from Compost Guy

Thank you for your review. Appreciate your time and effort. Get in touch if you need any advice going forward!

Rated 5 out of 5 stars

Adam’s service is second to none.

Adam’s service is notable for his accessibility and prompt responses. I cannot fault his care and attention when DPD chose to deliver two parcels separately. All arrived beautifully packaged and great value considering other options.

24 April 2023
Unprompted review
Compost Guy logo

Reply from Compost Guy

Thank you so much for your kind words and review! A pleasure to work with you x

Rated 5 out of 5 stars

First class customer experience

First class customer experience. I was looking at the website on Sunday and asked a question in the chat, I had a response and realised it was a human not a chat bot!
Ordered a Hotbin composter on the Sunday and received email communication throughout making sure I knew what was happening. The Hotbin arrived on Wednesday.
Good customer service goes a long way, I will use again and will advise others to to the same

16 April 2023
Unprompted review
Compost Guy logo

Reply from Compost Guy

Hi Andrew, thanks so much for the feedback! It was a pleasure to chat with you and sort the order. Hotbin themselves are fantastic to work with and together it's great to get you that got composter.

Rated 5 out of 5 stars

Very quick response and delivery

Very quick response and delivery, kept me updated throughout and answered my one query immediately. Definitely recommend the compost guy

22 March 2023
Unprompted review
Compost Guy logo

Reply from Compost Guy

Hi Liz, thank you so much for your review. I really appreciate your writing in :)

Rated 5 out of 5 stars

Hot Bin Purchase

Purchased a Hot Bin from Adam who was so helpful.
Fulfilled the service quickly and efficiently.
Price was very competitive.

22 March 2023
Unprompted review
Compost Guy logo

Reply from Compost Guy

Thank you so much for the review. Appreciate your time to do this and really happy to get you your Hotbin! Happy Composting!

Rated 5 out of 5 stars

HIGHLY RECOMMENDED. Compost Guy Adam was so helpful and…

Compost Guy Adam was so helpful and supportive when I purchased my HotBin Mini. The customer service, care and support from Adam was outstanding. I put my order in at the weekend and had my HotBin by Thursday. It is so reassuring to have someone who is so passionate and dedicated in what they do.
He went out of his way to help me. Thank you Adam.
HAPPY COMPOSTING 🥦🥬🥕🍅🍂🍁🍃

16 March 2023
Unprompted review
Compost Guy logo

Reply from Compost Guy

Thank you so much for submitting a review about my service. It;s a pleasure to serve you and I'm here to help in the future if needed :)

Rated 5 out of 5 stars

Adam is extremely helpful and very…

Adam is extremely helpful and very professional. His knowledge is excellent and his pricing structure is first class. Would highly recommend him and his company.

15 February 2023
Unprompted review
Compost Guy logo

Reply from Compost Guy

Thank you so much Roy, your review is much appreciated!

Rated 5 out of 5 stars

We are trying more to buy things from…

We are trying more to buy things from independent sellers rather than just going to Amazon and clicking the buy now button. The order for a HOTBIN went in on Sunday and we were surprised to get an email reply during the day. The chap sounded very nice and helpful and assured us that he would get the item sent out first thing Monday. It turned up today midday on the Wednesday during an allocated one hour slot. The delivery was free and the item turned up in perfect condition. We are very pleased we went with someone you can actually talk to and we realised all his reassurances were well-founded when the item was carefully delivered to our front door. I wouldn’t hesitate to recommend this company on our current experiences.

15 February 2023
Unprompted review
Compost Guy logo

Reply from Compost Guy

Thank you so much Stephen. It's great to hear and see you support small business and review ones you are happy with. Thanks for placing an order with me. Your review is much appreciated!

Rated 5 out of 5 stars

Great service

Great service, order arrived sooner than I expected and in good condition.

6 January 2023
Unprompted review
Compost Guy logo

Reply from Compost Guy

Hi Tracey, thank you for your review. A pleasure to work with you!

Rated 5 out of 5 stars

Fast efficient service

Fast efficient service. The Hotbin composter was quick & easy to install and works perfectly. The Compost Guy sent lots of additional useful information and kept me informed throughout the whole process. Will definitely use again.

2 October 2022
Unprompted review
Compost Guy logo

Reply from Compost Guy

Hi Helen, thank you so much for your review. I really appreciate your kind comments and it's a pleasure to help you.

Rated 5 out of 5 stars

Great Communication & Fast delivery

Impressed with the website and support from Adam, top class.

Looking forward to using the unit👍

23 November 2022
Unprompted review
Compost Guy logo

Reply from Compost Guy

Thank you, Tom! I really appreciate you taking the time and effort to write the review. Happy composting!

Rated 5 out of 5 stars

Excellent service

Excellent service. My hotbin was delivered promptly and Adam kept me informed of the progress of my order regularly . Can’t fault his customer service, in fact can’t fault his service full stop. Would definitely recommend .

1 September 2022
Unprompted review
Compost Guy logo

Reply from Compost Guy

Ahhh, thank you so much Debbie! A pleasure to provide a Hotbin to you 😃

Rated 5 out of 5 stars

Excellent speedy service

Excellent speedy service, lovely customer service via online chat and great communication updates during dispatch and delivery.
Perfect.

4 November 2022
Unprompted review
Compost Guy logo

Reply from Compost Guy

Thank you so much for taking the time to review my service. A pleasure to help you!

Rated 5 out of 5 stars

Cutting the number of my (Daleks)

Hi I am Graham and live in south east London. I saw Eli and Kate on U/Tube using a (Hotbin) and decided to treat myself so that I could get rid of a couple of my (daleks). I came across Adam and his company whilst I was looking for a supplier. I contacted Adam and was so impressed with his service. No speaking to an automated machine, direct contact with a human being. Order placed and follow up e-mails to confirm progress with my delivery. Some of the big organisations could learn alot from Adam. Hotbin now in situ and hopefully doing its job.
Many thanks for unusually excellent service.
Best wishes Adam.
Gardener Graham

1 October 2022
Unprompted review
Compost Guy logo

Reply from Compost Guy

Hi Graham, thank you for your review and order. I'm thrilled you are happy with the service. As ever, I'm here for help and advice with your Hotbin and look forward to hearing good news about your composting :)

Rated 5 out of 5 stars

Incredible service, fantastic company, great price, recommend to all.

I ordered a Hotbin Composter MK2 for my Sons birthday from Adam at the Compost Guy company. I can honestly say its they best customer experience I have ever had. I used the online chat function as I was not sure exactly what product I needed and had some questions on both the product and the price. Adam replied super quick, was amazingly helpful and answered all my questions. The Compost Guy company are amazing for price and the service is incredible. Once ordered, I had an number of supporting emails confirming the order, confirming it had been processed, one when dispatched and one for managing the delivery via DPD. The composter also arrived very quick! The website is also very useful for information and guides on composting and I even received an email with a link to help me get started. I would highly recommend Adam and the Compost Guy company to anyone for value and service. Thank you Adam for all the help, my son is delighted with the Hotbin composter.

3 September 2022
Unprompted review
Compost Guy logo

Reply from Compost Guy

What an amazing review - thank you so much. I really, really appreciate you taking to time to write about your experience :)

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