Compare Broadband Reviews 

4,360
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 287 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and knowledgeable when explaining various options. Consumers truly appreciate the clear guidance on finding cheaper plans for internet and energy services, noting significant savings. Reviewers consistently highlight how simple and stress-free the overall transition process feels from start to finish. Some reviewers were not happy with connection delays and unexpected setup issues after switching providers. Others mentioned complicated processes and feeling left in difficult positions following certain sales interactions. A few people also noted difficulties when trying to resolve technical problems with their new services.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising their friendly and knowledgeable assistance... See more

Customer service

Consumers find customer service to be positive and helpful. Reviewers frequently highlight representatives as... See more

Service

Customers consistently note positive experiences with service, highlighting friendly, honest, and extremely... See more

User experience

Users describe positive interactions with user experience, highlighting how quick and easy it is to set up... See more

Price

Customers had positive experiences with price, reporting great savings and affordable plans. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rory was terrific to deal with. His product knowledge enabled him to answer all of my questions easily. Through his manner he inspired confidence for me to change energy plans which I had been thinkin... See more

Rated 5 out of 5 stars

Nicholas (my support person) was super knowledgeable about everything I enquired about... from how NBN uses bandwidth for speed/function to price-service comparisons across brands, etc. I also like ho... See more

Rated 5 out of 5 stars

I was a little skeptical at first as I hadn’t tried an online service like Compare Broadband before but after speaking to the loveliest customer service representative all my worries were eased! I be... See more

Rated 5 out of 5 stars

Diana is the best! I didn’t think it would be so quick and easy to set up my internet but here I am ready to surf the web ☺️ also I’m so happy that I got a plan that’s cheaper than what I was afraid i... See more


Company details

  1. #2 of 11 best companies in Price Comparison Site
  2. #4 of 9 best companies in Internet Service Provider
  3. #1 of 8 best companies in Telecommunications Service Provider

Written by the company

Compare Broadband is a free service to help you find the right broadband plan. If our website doesn't answer all your questions then our friendly Melbourne based staff can. Call 1300 763 813.

Compare Broadband

Written by the company

Free broadband comparison service
Independent and free broadband advice to help you find the right plan for your household needs.
Locally operated call centre
Melbourne based broadband advisors
Open hours
Monday-Thursday 9am to 8pm Friday 9am to 6pm

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,360)

274 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent. Ability to find the best provider for my needs and to suit the infrastructure available was great. Also, the rate I secured through the service was really good.

5 March 2026
Rated 5 out of 5 stars

I spoke to Sean for 3 days regarding…

I spoke to Sean for 3 days regarding comparison then change over of my nbn. He was knowledgeable, pleasant and walked me thru every step. Im an older lady and having that degree of assistance when it comes to I T it was wonderful.

5 March 2026
Rated 1 out of 5 stars

Don't Use Compare Broadband

I used to use Compare Broadband but after my last experience never again. I'm a disabled person and relied on them to help me to get the cheapest deal possible so that I could keep my bills low. Last time they bungled my utilities changeover and I ended up having to pay significantly more than usual and left me in a terrible financial position. I was moved from several utility companies because apparently my "file was caught somewhere in their system". Sounds totally bogus and completely lacking any responsibility.

I tried to contact someone at Compare Broadband to be only be passed around from one person to the next. The person I originally had couldn't be bothered responding to my email. They said they would call back and didn't! Anytime, I tried to speak to someone on the phone they would talk over and belittle what I was saying - trust me I was being very patient and polite!

I thought this was a good company but I was wrong - they don't care at all about fixing any mistakes, taking responsibility or doing anything for you. They're just a middle man who take a cut from signing you up to the companies in their stable. You're just a dollar sign to them. As someone who struggles with a disability I was blown away by how complicated and unhelpful they made the process and at the end of the day I was left in a financially terrible position.

I'll have to find someone else to help me from now on. Poor form Compare Broadband.

5 February 2026
Unprompted review
Compare Broadband logo

Reply from Compare Broadband

Hi Jack, I'm the CEO of Compare Broadband and I am following this complaint up directly myself, as the service falls well below our standards. We have tried to locate your details in our database in order for me to review the communication (calls and emails) however your name is not brining up a contact in our system. Can you please email support@comparebroadband.com.au with your phone number and email so that we can understand what has happened in this situation? Please "cc" me s.kennedy@comparebroadband.com.au to ensure I'm kept abreast of the situation.
Kind regards,
Scott Kennedy

Rated 5 out of 5 stars

Diana was sooo helpful!

Diana was sooo helpful!! She understood what I need from broadband and really helped me get a deal that covered all my needs at a decent price. Fabulous!!!

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Service


I was guided and advised by Adam who went out of his way to tell me my choices. He connected me with much cheaper options and advised me on how to set all the new phone accounts up. He was patient and encouraging.
I'm recommending Compare Broadband to all my friends

20 February 2026
Rated 5 out of 5 stars

Compare Broadband were great. Dodo are rubbish!!

The gentleman I spoke to at compare broadband was very knowledgeable and friendly. He was easy to talk with and explained things clearly.
Unfortunately I’ve been with dodo for 24 hours but with only 5 hours of service. I am totally underwhelmed with them.

16 February 2026
Rated 5 out of 5 stars

the customer service was excellent

the customer service was excellent. a guy named cameron powell helped me choose a wifi plan for my house. he was so helpful and answered my many questions happily. he really made it super easy and simple to understand for me as i had no idea which plan to choose and what half of it even meant. thanks so much Cameron !

12 February 2026

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