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Community Tech Aid is an AI-powered tech support service operated by eBiz Market, LLC. We answer the questions people actually have when something stops working, without the jargon, the hold music, or the sense that you should have already known the answer. Our assistant handles the everyday problems that eat up a workday: email that won't send, printers that vanish from the network, password and login trouble, slow machines, software that updated itself into a new shape, and the general question of whether something is broken or just behaving badly. Answers come back in plain language, at whatever level of detail you want. For organizations, we offer a subscription that gives your staff unlimited access to the assistant, so routine tech questions get resolved without pulling anyone off other work. For individuals, we offer short-term and monthly plans, plus live one-on-one training sessions by appointment. We are based in Idaho and serve clients remotely across the United States. Support is handled directly by the owner, a certified cybersecurity professional with more than twenty years in field technology and instructional media. Tech help that doesn't make you feel stupid.
9030 N Hess St, 83835, Hayden, United States
4.0
4 reviews
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knowledgeable and personable. My TV problem was fixed and we had a pleasant chat
Reply from Community Tech Aid by eBiz Market
Thank you for your kind review! Getting the TV issue sorted and making the help easy to follow is always the goal. I enjoyed our chat too.
I’ve had the pleasure of working with Ms. Guzman over the years, beginning in 2021 when I was a technician on her teams upgrading USPS field handheld devices at locations throughout the Pacific Northwest, including Sandpoint, the Coeur d’Alene annex, Hayden, and Spokane’s Shadle Gardens station. The teams ranged from two to four people, with each location requiring careful chain of custody and physical security, along with installation, deployment, and testing of the devices.
Working with Ms. Guzman was a great experience. She is extremely knowledgeable and organized, but what impressed me most was her remarkable work ethic. She doesn’t quit until the job is done, and she handles challenges with patience and professionalism. Since our work together on the USPS project, I’ve watched her continue to build on her technical expertise and earn additional professional certifications. More recently, my experience with her through Community Tech Aid in September reinforced my respect for her integrity, professionalism, and commitment to doing the job right. I would not hesitate to work with her again and would gladly recommend her to others.
Reply from Community Tech Aid by eBiz Market
S. Ellis, thank you. You were the steady hand on those USPS handheld rollouts, and your patience and attention to detail are why chain of custody held up from Sandpoint to Spokane. That is the standard I bring to every eBiz Market and Community Tech Aid job.
Kelly
eBiz Market, LLC | Community Tech Aid
She is very through has a lot of good information and has very competitive prices
Reply from Community Tech Aid by eBiz Market
Thanks, Dave. Thorough is the goal, and fair pricing is the point.
Community Tech Aid - Real help. Plain language.
My issue was my three email accounts were compromised, somehow my login credentials (username and password) would not work. I was basically locked out out from reading my emails or sending emails. I contacted Ms. Guzman to schedule a remote session with her. I had heard she was a highly skilled technician and came highly recommended. When my appointment day came...Ms. Guzman called me right on time and immediately started asking questions related to my issues. She took notes and accessed my laptop remotely. Ms. Guzman set desk top login links for each email account which made it extremely easy to access my email accounts. Turns out the issue was not User error...it was Bitlocker and TCP errors, both hardware and structual issues. I know this fix was not easy and was very, very difficult to resolve. However, Ms. Guzman was patient, professional and explained every step she was taking. I highly recommend her to any person or company having any level of computer or network issues or enterprise setups and configurations.
Reply from Community Tech Aid by eBiz Market
Thanks for the detailed review. Three locked accounts and it turned out not to be user error - always a satisfying plot twist. Glad the desktop login links are making life easier.
Community Tech Aid - Real help. Plain language.
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