Community Home Solutions Reviews 

97
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent service from Community Homes Solutions from start to finish. The communication was fantastic, and everyone was friendly, professional and helpful throughout. Everything was explained clearly... See more

Rated 5 out of 5 stars

Wow what a great experience with this group everyone worked as team from start to finish. Great condition with me told me everything I needed to know and when it was happening. Very quick and clean a... See more

Rated 5 out of 5 stars

We recently had a major heating improvement to our older stone built property with the work being carried out by Community Home Solutions. The complete system was designed and installed by this com... See more

Company replied

Rated 5 out of 5 stars

The staff were punctual, very polite and considerate, and always explained fully what they were doing and why. The whole team worked exceptionally hard and were both efficient and productive. Our... See more

Company details

  1. Energy Equipment and Solutions

Written by the company

Community Home Solutions is a Managing Agent for Grant-Funded Domestic Retrofit Schemes. We utilise private and public sector funding to deliver retrofit solutions into communities across the UK to improve the energy efficiency of homes, reducing cost to householders whilst maintaining a first-class service. Our team are experienced in managing all aspects of domestic retrofit programmes through Lead Generation, Eligibility Verification, PAS2035 compliance, installation and reporting. At Community Home Solutions we put our customers and clients first and pride ourselves on being reliable, honest and committed to delivering quality services.


Contact info

4.9

Excellent

TrustScore 5 out of 5

97 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(97)

21 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional, high quality and organised

From start to finish the whole experience has been easy and smooth. The CHS team kept me updated on progress of my application and once approved it moved really quickly to completion. Each team of work people who attended were courteous, respectful and professional. I have a dog who can be quite anxious, especially with all the work being done however each of the team made a real fuss of her - putting her at ease of the visitors in the house. I am over the moon with the product we have received - the quality of both the installation and actual product are really high. Everything ran like clockwork, all work was extremely well organised and ran to a tight schedule. Thank you community home solutions for supporting me through application through to completion - I am over the moon and would definitely recommend to others!

8 July 2024
Unprompted review
Community Home Solutions logo

Reply from Community Home Solutions

Thank you so much for the amazing review! We hope you and your home are seeing huge benefits from having this work done 😁

Rated 5 out of 5 stars

Very helpful

Very helpful, guided me through the application process. Put me at ease about the work to be carried out .kept me informed about who would be doing the work. The installation team were great . Respected me and my property.
Worthwhile applying as I didn't think I would qualify.

6 May 2024
Unprompted review
Community Home Solutions logo

Reply from Community Home Solutions

Thank you for the review, David! We hope you are already seeing the benefits 😁

Rated 5 out of 5 stars

Great service

I was surprised that I was eligible for the home insulation and even more surprised how easy it was to apply. The installers were a great team and I am very happy with the results. Thanks

22 May 2024
Unprompted review
Community Home Solutions logo

Reply from Community Home Solutions

Thank you for the review, Richard!!

Rated 5 out of 5 stars

Super efficient loft insulation installation

Easily found out that I was eligible for insulation.
Well organised appointments.
Work explained well.
Prompt, punctual visits.
Friendly, diligent workmen.
Work carried out efficiently.
No mess left.
No attempt to sell any extras

8 May 2024
Unprompted review
Community Home Solutions logo

Reply from Community Home Solutions

Thank you for your review, Catherine! 😊🏠

Rated 5 out of 5 stars

Speedy service!

I received a letter stating I might be eligible for free loft insulation. Within a week of me applying Community Home Solutions we’re in touch to arrange their survey. I’ve had loft insulation, vents in all my windows and fans in the kitchen and bathroom installed. The whole process has been so smooth and fast! Everyone I spoke to fully explained the process prior to any work being completed and we’re very friendly. We have already noticed a difference to the temperature in our house over a hot few days with the insulation fitted. Thanks so much!

9 May 2024
Unprompted review
Community Home Solutions logo

Reply from Community Home Solutions

Thank you for your review, Charlotte!!

Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service, workmanship and people! From start to finish, the whole team at Community Home Solutions have been a pleasure to deal with. I could not be happier.

20 May 2024
Unprompted review
Community Home Solutions logo

Reply from Community Home Solutions

Thanks for your review, Charlotte! We are glad you are pleased!

Rated 5 out of 5 stars

Absolutely first class company!

Absolutely first class company. All installations carried out on time and to schedule. Documentation and communication excellent throughout. Quality of work way beyond my expectations. They organised fitment of Samsung Air source heat pump, new tank, associated plumbing, solar panels, battery and all electrical connection as well as new Vent Axia extractor fans and loft insulation. No fuss would recommend them totally

18 March 2024
Unprompted review
Community Home Solutions logo

Reply from Community Home Solutions

Thanks for sharing your experience, John!

Rated 5 out of 5 stars

Outstanding

I had a letter through the door stating I might be eligible for free loft insulation. Initially thought it was a con in some way but made contact and it wasn’t! I’ve now had loft insulation fitted and the whole process from start to finish was very smooth! Everyone was professional and very helpful along the way. Can’t fault them! I have already recommended them to my sister who is now in the process of having them come out too!

11 April 2024
Unprompted review
Community Home Solutions logo

Reply from Community Home Solutions

Thank you for the review and recommendation, Emily!

Rated 5 out of 5 stars

I contacted them to see if I could get…

I contacted them to see if I could get my mums electric bill reduced as she is all electric. They were extremely responsive, efficient and helpful throughout the whole process. From completing the application to installing solar panels, heat source and loft insulation. All done in 2 months. Amazing. Professional and friendly at all times.

6 March 2024
Unprompted review
Community Home Solutions logo

Reply from Community Home Solutions

Thank you for the review, Natasha!

Rated 5 out of 5 stars

Highly recommend this company.

Having made an initial enquiry hoping to get my mum’s electric bill reduced I cannot find fault with this company.
They were so quick with their response and successfully installed solar, loft insulation and heat source which has reduced mums bills by over two thirds.
Thank you.

6 March 2024
Unprompted review
Rated 5 out of 5 stars

I highly recommend Community Home Solutions

The service I received was brilliant. I do not usually give this type of rating, but this company is genuine, they are reliable, honest and for me went the extra mile when I needed their help. I highly recommend Community Home solutions.

11 March 2024
Unprompted review
Community Home Solutions logo

Reply from Community Home Solutions

Thanks for the review, Barbara! We are pleased you are happy :)

Rated 5 out of 5 stars

Easy to deal with!

This has been such an easy process with great communication! Everything has been done so well and I am so happy, really fast and efficient turn around

27 February 2024
Unprompted review
Community Home Solutions logo

Reply from Community Home Solutions

Thank you for your review, Josh!

Rated 5 out of 5 stars

Excellent customer skills

Excellent customer skills, on time and very helpful. I would definitely recommend 👌

16 February 2024
Unprompted review
Community Home Solutions logo

Reply from Community Home Solutions

Thanks, Sue!

Rated 5 out of 5 stars

A truly 5 star experience.

The whole team were really invested in working with us to achieve an outcome that met our individual needs. Great service and ECO4 is genuinely fully funded! We would recommend Community Home Solutions to everyone.

24 November 2023
Unprompted review
Community Home Solutions logo

Reply from Community Home Solutions

Thank you, Paul! Hope you are well :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look