Community Fibre Reviews 

Bo helped us to set up our account today and was very patient, clear and diligent. He made the process stress free. Thank you Bo.

Love community fibre, great customer service (shout out to Lumie who helped me find a new broadband contract) and the internet is great too. I would 100% recommend!

Great service from Dane Cole today.
very helpful!
Thank you Dane!

Sienna was fantastic! Best customer experience from start to finish! I got a text message the day before from Sienna with information what time they would be coming. Super knowledgeable, friendly and efficient - it only took over 30min to install the internet. And if I have any problems in future I can contact Sienna directly - no more talking to annoying answering machines now that I switched to Community Fiber! Thank you so much Sienna! Customer F-1405

F7840
GREAT INSTALLATION AND CUSTOMER SERVICE

The sales people seemed pushy, rushing through your pre-scripted text no doubt, and the workmen knocked out the electrics, and now we have a horrible cable running around our lobby, when actually a simple power supply in the cupboard would have sufficed which I'm going to have to pay an electrician to adapt, then make good where the cable went, maybe given the option of a re-visit to give us time to get a power supply to where required rather than rushing the job in with out talking through the options.

Install was quick and engineer did a good job and cleaned up

Jordan was a very helpful giving me clear instructions how to connect my router.
He was patient and persistent to solve the error in one call.And he did!Thank you.

J.J was great and really really helpful absolutely amazing guy and I’m so pleased that he managed to get my damaged cable replacement booked in so quickly 👍

Overall we haven't had any problems re service, but sometimes coverage/signal in the house is not very good and it's difficult to pin-point why.

Had an engineer called Darnelle and Danny came to upgrade my broadband to the new Wi-Fi 7 explained everything to me set up was quick and easy all I had to do was enter the password into my devices and up and running very straightforward the engineers were brilliant w7398

I was having trouble setting up my new router, after roughly 2 hrs and losing the will to live, called the support line and got through to a lovely man called Jordan, he helped me sort the problem out very quickly, he knew exactly what needed doing, we even chatted about the weather while waiting for the lights to change colour. Thank you Jordan, hope the weather warms up for you soon in SA.

A great service by Leo. Understood my frustration and arranged a visit by an Engineer

Lewis was great, he solved all the problems I had efficiently and effectively

Good service from Jack but not great from Company in general when we were supposed to give 30 days notice!? Not able to do that when selling a property as no-one knows when exchange and completion will take place. Hefty fine beware.

Chyna was very helpful and sorted out my contract very quickly

Amaible and professional advisor who provided the time and care to sort out the urgent issues that I had. Customer service as it should be, Naomi sets the standard. Highly recommended. My thanks for expediting my request and getting me the help I needed that resulted in the resolution of my concerns. Delighted.

** an update ..

It has now been 27 hours without the internet. Another call to their customer service, located in South Africa required me to climb a ladder, holding my phone in one hand whilst precariously balanced as their operator demanded I had to, again, turn off the modem, remove the "green top" cable, recover the modem and then, when that didn't work, instructed me to get a pin and press the reset for 15 seconds. I did all this, explaining to her I had done this several times before. Her reply was that unless I did it with her on the phone, she was UNABLE TO BOOK A TECHNICIAN!

I have now had an email informing me a technician will come tomorrow between 09:00 & 17:00 and will call either tonight or tomorrow to confirm the time! Let's see what happens.

Interestingly, my earlier review warranted a reaction from Community Business who wanted more information. I provided my phone number and email ....suffice to say, they have not been in contact.

Lost internet around 1pm. Initially thinking it was me, I rebooted thte modem and did all the standard recovery steps, still no Internet. Spoke to our porters who informed several residents have also lost connection, all Community Fibre. It took 2 1/2 hours to get anyone at Community Fibre to answer a call. We were then promised we would receive a text update "soon" and the customer service department would call back " within an hour', neither happened. After another two hours we spent 43 minutes waiting for an operator to answer the phone again. We received generic answers and no solution. Community Fibre offer appalling customer service. The loss of several customers connectivity was acknowledged by them but they refused to classify it as an outage?

It has now been 8 hours and we have no internet, no technical support amd zero feedback from Community Fibre.

We reside in Mayfair.

Tomorrow, I shall be switching to BT.

Community Fibre is a joke.

Jordan was so helpful and even though wasn't able to get my request done straight away, he escalated it and gave me a call back like he said he would. Couldn't have asked for better assistance

Thomas went above n beyond he was exceptional thank you so much