Comfrt Reviews 9,659

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality, often describing them as super soft, cozy, and comfortable. Many people appreciate the wide selection of items, with numerous consumers expressing their intention to purchase more. The customer service is frequently highlighted as amazing, with reviewers noting the quick response times and helpfulness of the team. However, some customers also noted issues with their orders, including incorrect items being sent or packages not arriving as expected. A few other people also felt that the sizing of the products was inconsistent, leading to items being too large or having disproportionate features.

What people talk about most

Product

Consumers generally express high satisfaction with the products, praising their comfort, quality, and... See more

Quality

People report positive experiences with quality, consistently praising the softness, comfort, and durability... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers express satisfaction, praising the ease of... See more

Customer service

Users describe mixed interactions with customer service. While many praise the quick, helpful, and... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the speed and... See more

Based on these reviews

Rated 5 out of 5 stars

Having seen these on the internet for quite a while (thanks you Rachel Loves) I'm not at all disappointed that I ordered a couple of items from Scotland. The affirmation hoodie and trousers and the... See more

Rated 5 out of 5 stars

I absolutely love Comfrt products! I buy so many hoodies for me and my three girls even though they’re a vast age range they all love matching hoodies! We do a lot of international travel and zip ups... See more

Rated 5 out of 5 stars

The Comfrt Company as a whole has been so wonderful. I am a mother of 3 angel babies & they sent me an email today with a heartfelt message with meaningful support. It truly means alot to have a compa... See more

Rated 5 out of 5 stars

My new favourite hoody! I had been wanting one of the travel hoodies for ages after seeing them advertised and I finally went for it in the Spring sale and grabbed the matching joggers too! As soon as... See more


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

10K reviews

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Rated 5 out of 5 stars

Comfrt provides comfort & SUPPORT!

I’m a 20 year veteran teacher and now a 5 time Comfrt order queen! I love your products. Clothes, blankets, and dog sweats.

Three weeks ago, our daughter attempted suicide. She was in intensive care for 14 solid days. There was nothing I could do - so my stressed out Momma/Teacher heart did the only thing it knew how to do - comfort.

And for me, that’s stress shopping. Today was a particularly rough day at school, and by the last 30 minutes of school I was a hot mess of tears. I came home after school to two of my favorite things - my beloved dog and packages to open. It was the dog hoodie I had ordered the dog while stress shopping in the ICU. As well as a snuggling blanket for Momma.

But your card that came with it hit particularly hard for me today. It was exactly what I needed to hear.

I could not enjoy your products more. Their quality is bar none, soft, durable, and fantastic. You have fabulous products. Please know how much joy and love your brand has brought me and I’m incredibly thankful.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Exceeds Expectations

Fast processing of my orders, good communication during return process, and the products were exactly as described and still somehow exceeded my expectations.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

I am absolutely in love with Comfrt

I am absolutely in love with Comfrt! Their blankets and clothing are hands down some of the best I’ve ever owned. Everything is incredibly soft, high-quality, and truly lives up to the name—comfort at its finest.

The blankets are next-level. So much so that my dog claimed mine, and I had to get him his own! Since then, he actually sleeps through the night, and I’ve noticed it even seems to help with his arthritis. That alone speaks volumes.

Their clothing is just as amazing—cozy, well-made, and perfect for everyday wear. You can tell they really care about quality and comfort in every piece.

Highly recommend to anyone looking for comfort, quality, and products that both you AND your pets will love!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Perfect Fit

I originally brought a hoodie - size was too small - got an exchange and it now fits perfectly. In all, the travel hoodies give comfort and ease, plus with all the pockets, you honestly won't need a bag to carry. 10/10 😃😃😃💯💯💯

15 April 2026
Unprompted review
Rated 1 out of 5 stars

Refunds are only in a gift card no cash refunds

They refund is only in a gift card you they do not offer your money back!
I liked the item but it was too big. I was going to return and order a smaller size but have been put off with their policy.
Item quality was good but you need to be very sure you are going to keep any orders.
To return the item shipping cost was 50% of the price if the item.

15 April 2026
Unprompted review
Rated 1 out of 5 stars

AVOID

Placed an order but realised straight away I had made a mistake. I emailed them maybe 3 minutes later to be told the order was for goods in stock and it could not be cancelled. Not only can I not cancel but I'll have to return the item, will not receive a refund and the credit can only be used for the same item in a different colour or size. I cannot understand how this is allowed this day and age and actually though they had to offer a cancellation or refund if goods are purchased online by law.

15 April 2026
Unprompted review
Rated 1 out of 5 stars

Beware Returns Process

I ordered a hoodie, then realised I had inadvertently purchased the version without the zipper. As shipping time is lengthy, I reordered the zipped version. I had thought I could return the unzipped item for a refund but after a lengthy exchange with Comfrt (some answers by A.I. Not a person) it appeared that even though I ordered the second hoody, they would not offer anything other than store credit or exchange for a further hoodie. Given the prohibitive cost of returning the item (entirely borne by the customer, and being nearly half the price paid for the item) it appears that their policy is designed to discourage customers from returning items. I would not buy from this company again. No confidence in their customer service

15 April 2026
Unprompted review
Rated 1 out of 5 stars

Don’t do it

Don’t do it. Quality is mid at best, the cut and shape is unflattering and unappealing. In Canada we have to pay for shipping to return and THEN you only get a store credit - at a place I wouldn’t buy from again if you gave it to me for free. So damn disappointed. I wish I had researched more before I purchased. DONT DO IT.

14 April 2026
Unprompted review
Rated 1 out of 5 stars

Customer service is horrible

Customer service is horrible! I had ordered some lounge shorts but some how the order duplicates. I contacted the company right away. I was told they can't cancel an order but I can refund for store credit. I told them I don't need 2 of exactly everything I just ordered. I got an well I'll send a message but you'll probably have to return for store credit. This is absolutely bull shit!

12 April 2026
Unprompted review
Rated 5 out of 5 stars

They have the best customer service…

They have the best customer service quick to reply and always accommodating trying to make their customers happy. Their sweatshirts are so comfortable and come in so many colors it’s hard to just choose one.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Comfort Elevated

First and foremost, shipping was ridiculously fast. I placed my order Sunday April 12th and received it in the mail April 14th. The fit and feel is incredible, perfect for lounging around the house, running errands, or traveling.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

My new favourite hoody!

My new favourite hoody! I had been wanting one of the travel hoodies for ages after seeing them advertised and I finally went for it in the Spring sale and grabbed the matching joggers too! As soon as I tried them on I didn't want to take them off! They are so comfortable and I will definitely be getting more!!

14 April 2026
Unprompted review
Rated 1 out of 5 stars

Unhappy with Experience

Had to return for smaller size and was given a credit instead. Not happy due to the fact that I had to pay for shipping and taxes again when I reordered. Then they listed the order as delivered, yet it was nowhere to be seen. They claim that they do not do anything for packages damaged or lost during shipping.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

great experience!

the package arrived on time and I receive updates every step of the way! I got an airplane mode hoodie and matching trousers and they are both great! the material is soft and really cozy, the fit is very comfy and the color Berry is beautiful!

14 April 2026
Unprompted review

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