Comfort Supplies Reviews 198

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I purchased a replacement cover for my Naidoo massager. This is the second one I've purchased from this seller. Great experience as usual. Delivery was fast and efficient.

Rated 5 out of 5 stars

These guys are fantastic! I don’t think I have ever had such amazing Customer Support! The response was immediate- despite it being the busy New Year period. I absolutely recommend buying from the... See more

Rated 5 out of 5 stars

Omg where do I start I purchased the massage pillow & didn’t think it would be as good as it is I get a lot of tension in my back & shoulders which gives me migraines the cushion is fabulous so rela... See more

Rated 5 out of 5 stars

I have just recently purchased the Shiatsu massage pillow and it is fantastic. I cycle a lot and find that my hamstrings tighten up all the way into my back and this has really eased it out. I can eas... See more

Company details

Information provided by various external sources

Comfort Supplies is committed to providing each customer with the highest standard of customer service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

198 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service
I emailed to ask how to order a power supply for my massage cushion. I received a reply quickly with a link to the correct item. It was dispatched promptly and I am now enjoying massages after a tough 12 hour shift again. Wish I had known about this company months ago.

29 February 2024
Rated 5 out of 5 stars

Highly recommended Comfort Supplies Shiatsu Massage Cushion

I purchased a Comfort Supplies Shiatsu Massager Cushion with Heat in 2018, I have used it regularly for lower back pain since that time & it has been fantastic. It is far superior to other similar looking massagers as it gives greater pressure in the rotation kneeding balls, the heat is of a much warmer level & it's a perfect size to get right into the painful muscle areas. I am only now having to replace mine after nearly 6 years because the stitching has come apart on one side, not because it no longer works. Very impressed with the quality & length of time this has lasted. Excellent product which I highly recommend. Also excellent customer service, personally calling to inform me of a delay in receiving stock even though it's only by a couple of days. Thank you Comfort Supplies. 😊

12 February 2024
Unprompted review
Rated 5 out of 5 stars

Great Price Deal

My beloved shiatsu massager sleeve had worn through and comfort supplies came to the rescue. My perfect replacement was courier delivered and I couldn't be more pleased.

2 December 2023
Rated 1 out of 5 stars

No parcel delivered although I have…

No parcel delivered although I have received a message saying that it has

24 November 2023
Comfort Supplies logo

Reply from Comfort Supplies

Dear Rosemary. I am extremely sorry to hear that you were unable to locate your parcel. A member of our customer service team has reached out to you directly via email with information regarding your order. Please rest assured we will resolve this issue as quickly as possible and thank you for being such a valued customer.

Rated 5 out of 5 stars

Excellent service

The product we bought needed to be returned. The return was accepted very quickly and the refund also was quick. Excellent service and I would recommend the company.

27 September 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look