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3.1
4 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
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i dragged it out from the box and noticed the zipper lines up perfectly, no snagging at all, so stashing my king comforters inside was super quick. been two weeks, actually holds shape even after moving it around. previous storage bins were way flimsy by comparison.
Ok I am amending this review slightly. They sold me a printer for $75 that had instructions in Chinese, not English. When I asked them about this they admitted that the printer only comes with Chinese instructions, which are useless to me. They should not be selling this product (knowingly) to Americans as most of us do not speak Chinese. It’s a total hassle to have to use Google Translate , and no one should have to. They gave me a $30 refund for the hassle . I accepted it because the hassle to return it and pay for shipping isn’t worth it. It’s not a good way to do business. I apologize for the expletives in my initial review. However, live and learn. I wouldn’t trust this company to buy from them again because who knows how many products they sell are set up this way with instructions that have to be translated? I appreciated the $30 gesture but I have a feeling they have done this many times before to others. The other issue is it took a good 7 days (yes , to be fair, including the weekend) to get an initial response, which is also frustrating.
Reply from Comebybuy
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: service@comebybuy.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.
Completely ripped off..... ordered an 80 x 120 rug and received a doormat.... wish this site allowed me to add pics.
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