My Outdoor Oasis t/a Combined Shipping Reviews 

345
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We ordered our Amethyst hottub via Combined Shipping in Jan, we advised the wait of roughly 12 weeks for these tubs well in advance, we chose our preferred colour and add on chemical pack and paid... See more

Rated 5 out of 5 stars

When we first ordered our Harmony plus hot tub we were told it would be arriving on a certain date into the port and it was spot on. Yes it does take time to build and ship but Omg so worth the wait.... See more

Rated 5 out of 5 stars

We had our hot tub from Combined Shipping in 2022 and have had it serviced/drained down every year by them too. The service is always quick, courteous and professional, whether that be people in the o... See more

Rated 2 out of 5 stars

Poor quality jets and filters. 1) Filter had very poorly spaced folds that reduced efficiency, and 2) one jet retaining clip broke during normal use within warranty period and unwilling to replac... See more

Company details

  1. Hot Tub Store
  2. Import Export Company

Written by the company

Welcome to the home of luxury hot tubs and spas. Visit our hot tubs page now to view our range, or head to our pool tables or freight forwarding pages to see our other services.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

345 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(345)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

I would just like to say a huge thank you to John and Woody who made the journey from down south to carry out a long overdue service to my hottub.
They were super efficient and professional changing out 2 faulty pumps carrying out a full and professional service to a very high standard.
Our hottub is now as good as new and I would highly recommend their services 😀

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Great communication and back up.

Hot tub delivery took place within 3 days of deposit. Delivery was efficiently carried out, area left clear and tub controls explained.
In terms of back up I cannot fault their service. There was a heater issue shortly after set up, they replaced the heater without question the same day.
Since it's worked perfectly, as expected.
The engineer , in particular, was pleasant , and efficient.
From my first enquiry to delivery and back up I cannot fault there support.
5 stars all round.

18 November 2025
Rated 2 out of 5 stars

Gone Bust …

I'm afraid that they have gone T*ts up & gone into receivership...
We had a letter from the Reciver this week !!

Steve B

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Great hot tub

Great hot tub, Bought the Atlantic a couple of years ago but still providing so much fun for the family

14 December 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

We had our hot tub from Combined Shipping in 2022 and have had it serviced/drained down every year by them too. The service is always quick, courteous and professional, whether that be people in the office, or engineers who visit the property. Can’t recommend them highly enough.

12 December 2024
Unprompted review
Rated 4 out of 5 stars

Great service experience

Engineer turned up on time, got on with the job (as I'd messaged to say I was busy) and completed the service well. Only gave a 4 as he was unable to get the power supply to the Blue tooth speaker working so we need to replace/get an external one but he was helpful in having a look at it for us whilst he had the tub open. Happy with the Tiny Hot Tub we had from Combined Shipping which is still all good and no issues (other than blue tooth speaker) 3 years on.

14 November 2024
Unprompted review
Rated 4 out of 5 stars

Our Hot Tub is fantastic

Our Harmony Plus hot tub is fantastic, it's lovely and relaxing during the summer time and really invigorating during the winter months.

11 December 2024
Unprompted review
Rated 5 out of 5 stars

Ultimate hot tub

Our Ultimate hot tub spa was ordered at a great price from Combined and the logistics for delivery and installation were all well managed and completed as per order. Good afterservice for fine tuning operation and for ongoing products to keep the spa clean. Very happy with Combined and all their services :)

Very happy with the unit and expect to be adding a heat pump from Combined in 2025

11 December 2024
Unprompted review
My Outdoor Oasis t/a Combined Shipping logo

Reply from My Outdoor Oasis t/a Combined Shipping

Hi Lawrence, Really great to hear! Thanks for the review.

Rated 5 out of 5 stars

Combined Shipping - great company and products

We brought our hot tub and air source heat pump in 2020 and has been fabulous - I have called Combined shipping for advice, guidance & tech support numerous times over the years and they have always been knowledgeable and helpful and above all great value - very customer focussed, great value, great advice. I am amazed we still use our hot tub 3-4 times a week - often more and since we fitted the heat pump our electricity bill for the whole house was reduced by 1/3rd so running the hot tub costs very little and better environmentally.

11 December 2024
Unprompted review
My Outdoor Oasis t/a Combined Shipping logo

Reply from My Outdoor Oasis t/a Combined Shipping

Hi Mike, thanks for the feedback - other customs will find this info RE heat pump really useful :D

Rated 5 out of 5 stars

Amazing service amazing company

Amazing service from the team talked us through the different hot tubs available and what would suit us advised us which chemicals were the best and safest to use, fast smooth delivery and set up went very smoothly. After care has been second to none they have always been on the end of the phone offering advice.

11 June 2024
Unprompted review
My Outdoor Oasis t/a Combined Shipping logo

Reply from My Outdoor Oasis t/a Combined Shipping

Thanks for the review! Enjoy your Hot Tub.

Rated 5 out of 5 stars

Reliable, fast and helpful.

Reliable, fast and great offers. Have used customer service before too and they were efficient, friendly and helpful. Have bought my filters here for 4 years and will continue to do so.

1 December 2024
Unprompted review
My Outdoor Oasis t/a Combined Shipping logo

Reply from My Outdoor Oasis t/a Combined Shipping

Great feedback, many thanks!

Rated 5 out of 5 stars

Absolutely fantastic company

Absolutely fantastic company. Always on hand to help since we bought our tub 6 years ago. Just had a service which was excellent. Highly recommend.

10 December 2024
Unprompted review
My Outdoor Oasis t/a Combined Shipping logo

Reply from My Outdoor Oasis t/a Combined Shipping

Thanks for the lovely feedback Annalea :D

Rated 5 out of 5 stars

leaky tub put right for a…

I've been dealing with them for a number of years since buying our tub & when we encountered a leak they quickly identified the problem & promptly completed the repair.

31 May 2024
Unprompted review
My Outdoor Oasis t/a Combined Shipping logo

Reply from My Outdoor Oasis t/a Combined Shipping

I'm pleased to hear your issues were resolved timely. Thanks for the review! :D

Rated 5 out of 5 stars

Very happy with the product & service

Very pleased with the upfront information we were given while we were researching hot tubs, the purchase process was well communicated, helpfulness of the delivery team and aftersales support have all been excellent… oh and the hottub is fabulous too!

5 January 2024
Unprompted review
My Outdoor Oasis t/a Combined Shipping logo

Reply from My Outdoor Oasis t/a Combined Shipping

Thanks Mo! Great to hear that you're pleased with the aftersales care :D

Rated 5 out of 5 stars

Excellent Customer Service and value for money

We purchased a Rose Hot Tub from Combined Shipping. I was initially concerned about ordering a Hot Tub which was to be made overseas then shipped to the UK, but other customer's reviews were positive and price was much cheaper than buying from a showroom so my concerns were allayed.

A few months after enjoying our Hot Tub, we had a technical issue when re-filling the Tub.
This was resolved quickly over the telephone and Whatsapp. The Customer Service Team and the Engineer we dealt with were both friendly and knowledgeable.

I would definitely recommend Combined Shipping Company to anyone looking to buy a Hot Tub.

13 December 2023
Unprompted review
My Outdoor Oasis t/a Combined Shipping logo

Reply from My Outdoor Oasis t/a Combined Shipping

Thanks for the review!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look