ColourTree Reviews 

Exemplary customer service.
Very professional.

Started a refund due to receiving a product that was damaged unstitching in one corner. But on 3/25/2025 they sent a email stating it was under review still nothing.. I did send photos .. I shipped back the items which cost me $37.12 they said I would receive a refund once they received the damaged item they sent me. But they will not reimburse the shipping cost.. I will never order from them again beware if product is damaged u pay for shipping

Placing the order was easy and it was nice having multiple sizes to choose. The only complaint would be that nowhere on the order did it say that a signature would be required for delivery. This is something that customer definitely needs to be aware of.

Simple. Easy. Fast. Great products.
I have no complaints.

Excellent product. I have bought a few times. It gives us privacy on our chain link fence.

Prefer not using Amazon, so contacted ColourTree directly. Easy to purchase, free shipping and quick delivery. I am very happy with the shade sail.

Easy purchase and a great product. The 20 X 24 shade is perfect for our needs.

I bought this as a gift for Christmas for my parents. Once they were able to confirm measurements this one is too big. I asked for help to return and get the size they need, I was told it has been past 30 days for returns. I am not wanting my money back, I just want the right size. They are now ignoring my emails.

Great service

Great product and great company to deal with…love the extra strong corners with cables in the seams their large sail I bought has…..have recommended them to others.

When I was able to contact the customer service department, all went well. My product was replaced without issue, and promptly.

Great customer service. Prompt responses and very knowledgeable about assisting me in finding me the perfect sizing and accessories! Highly recommend

Their Customer service is outstanding, standing behind your warranty with great Communication!

Quick delivery,product exactly as described.

They had the inventory I needed. Shipping was fast and checkout easy.

Service was impeccable and super quick even with our custom order.

I am rating the customer service, NOT the product. After getting our sun shade samples, we proceeded to order a custom product per the company's measuring instructions. It was an 8 x 10 size-- again per their measuring instructions. It did not fit the area we wanted covered and no way would stretch to get it there. We packed back up and contacted customer service about returning. First of all, they would not listen to any concerns about the fact that their instructions were misleading. Yes, we tried to make it work, but there was no way to do this. I questioned the "re-stocking fee" since it was not our fault about the size problem. Was told something about being short staffed and that people needed to be paid-- again, this is not my problem. Customer service was also difficult to reach and replies to e-mails were vague. I ended up having to pay to ship the shade back and get charged the re-stocking fee before I did get a refund. I re-ordered the size that would actually fit from Amazon- it was delivered and worked perfectly. Should have done that in the first place- would have saved time, aggrevation and money.

All 3 pieces we ordered came out great. Quality of materials seems to be top notch.

I am sharing with the public my disappointment regarding three 12’ poles I purchased only a year ago. Despite following proper maintenance and seasonal storage, the poles have developed permanent bends within one year of use, causing them to no longer stand straight. I have provided pictures clearly demonstrating the extent of the damage, yet your customer service team has informed me that this is not covered under warranty. This is clearly a defect in the product’s integrity and quality.

Customer service does not stand behind its warranty policy. They claim the “poles will bend.” For a product that should last far longer, this has been a frustrating and costly experience. I expected better from ColourTree, and believe they should reconsider their stance on the warranty coverage for defective poles.

Do not buy. You will be as disappointed as I was within the first year of use.

I’m trying to return this item. I requested the return over a week ago. I still have not heard back from you.