Color Confidence Reviews 

Having never used CC I read through online reviews to get a feel for customer experience. I could see someone had previously placed an order, payment had been taken, and the item wasn't in stock. This worried me so I called sales to speak with them directly. I wanted to purchase a new EIZO screen, and they assured me they had a few in... I explained about the online review I had read, and why I was calling. All good was the response! As soon as I made the purchase I got an email to say the item wasn't in stock. This made me so mad, it was a couple of thousand taken out of my account, and I could see another company I usually use had a few in stock (I'd been waiting months for EIZO to start shipping these, and now I might miss the opportunity). I immediately sent an email to CC to flag this issue. To their credit customer service called me straight away to apologise and remedy the situation, and issue a refund. The outcome was I purchased a screen from another company, and had to juggle funds which was really inconvenient. In summary my sales experience was poor and customer service was great.

Fingers crossed nothing you receive is faulty.

I bought a product that was faulty. Instead of taking responsibility they fobbed me off to the manufacturer. Even after I told then that their legal position was to deal with me and that asking me to deal with anyone else was illegal – my bank agreed and were about to go after them on my behalf for breach of contract.

Don't bother deal thing with these no-name resellers. Go direct to the manufacturer or find a resellers name you've heard of.

Whatever you do don't buy from these fly-by-night traders.

I ordered a solar fountain in April and i received my package which contained a little envelope of little animal cardboard cut outs dispite me emailing the company I.have had no response

Excellent service all round!

Called to check the stock status of a BenQ Monitor, was informed it was in stock and placed my order. Sales person I spoke to advised that due to the Covid19 issue there might be a delay with UPS, however early next day the monitor was at my door! Fab service!

Cheers

I spoke to them for advice (the lady was named Carol) and she was extremely polite and more than helpful, and in no way made me feel awkward due to my limited knowledge. I was purchasing a monitor for my daughter who is a designer and questioned appropriate models and suitability. I would not hesitate to recommend this company. The monitor was ordered on Wednesday and delivered on Friday to her studio in Manchester. Unfortunately I am unable to comment further until my daughter has it set up.

Very good advice given and excellent delivery service.

Great price and fast free delivery for items over a certain value.

Quick delivery good contact will use again

Good, quick delivery

Satisfied with the upgrade to previous device. Slightly more complicated but worth the time spent learning how

The item was ordered on line on Wednesday afternoon. It was delivered by UPS at 09.42 on Thursday morning. The packaging was good and the item works perfectly.

Full marks all round.

In the end the product was not the one I wanted, and Color Confidence could not have been more helpful in returning it. Such excellent customer care.

Purchased a BenqSW271 monitor at the NEC show in March. I was given incorrect information regarding compatible Calibration devices and supplied cables. As a result I am significantly out of pocket and if I had known the truth, I would have purchased a different monitor.
On a positive note, delivery was very fast.

UPDATE
Phone call from Color Confidence. Apologies and a satisfactory outcome 2 star now 4 star

Excellent. Very quick and seamless service.

i WAS GIVEN WRONG INFORMATION ON THE WEBSITE ABOUT THE DELIVERY FEE AS IT SAID THAT IT WAS FREE ABOVE £11 BUT I WAS STILL CHARGED THE DELIVER FEE PLUS VAT EVEN THOUGH I PAID OVER £32 FOR AN ITEM.

The product arrived just the day after I ordered it!

Quick easy delivery, called their customer service to check delivery timescale and they were very helpful.

Purchased OttLite sewing machine 2 in 1 at Quilt Festival Birmingham, did not note seller, paid cash. Month later product failed, tried two ways of contacting OttLite but not response. However, when Colour Confidence saw my request for help on Facebook Uk Quilters group they responded immediately and with in a week I have had my product replaced with new one, free of charge. Absolutely brilliant customer care.