Collier and Catchpole Ltd Reviews 520

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of placing orders and the quick, efficient delivery of products. Many people appreciate the friendly, polite, and knowledgeable staff, including the delivery drivers, who often go above and beyond to assist with requests. The products are consistently described as good quality and as expected, with competitive pricing also being a significant positive. However, some customers also noted a lack of communication regarding delivery notifications, wishing for more updates on when their orders would arrive.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Service

Users describe positive interactions with service, with many reviewers consistently praising the great and... See more

Order

Clients share positive opinions on order, highlighting the ease and efficiency of the ordering process. Many... See more

Product

People report positive experiences with products, consistently finding them to be as described and of good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got a call from C&C about 2 minutes after placing the order asking when I would like the goods delivered. Date was earlier than expected and I was kept up to date by phone on a slight delay due to tra... See more

Company replied

Rated 5 out of 5 stars

Ordered a 25kg bag of NHL on line to collect in-store. Soon afterwards another branch called and helpfully suggested picking it up at their location as it is an easier journey. I still picked it up in... See more

Company replied

Rated 5 out of 5 stars

Product ordered online (2 x 1 ton bags gravel) delivered within 48hrs, driver very helpful with positioning where requested on drive. Will use this company again definitely. Thanks

Company replied

Rated 5 out of 5 stars

After having been let down by another builders merchant, we called in to the yard of C and C in Ipswich. Gary couldn’t have been more helpful or friendly. He put the paving slabs on the ground so we c... See more

Company replied


Company details

  1. Paving Materials Supplier
  2. Building Materials Market
  3. Insulation Materials Store
  4. Lumber Store
  5. Natural Stone Supplier
  6. Sand and Gravel Supplier

Written by the company

Family Owned Independent Builders Merchant Providing Building, Landscaping & Timber Supplies to the Trade & Public. Serving North Essex and Suffolk


Contact info

4.9

Excellent

TrustScore 5 out of 5

520 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good service overall

Quick delivery although they did deliver to my billing address instead of the shipping address, and I also wasn't given a delivery day or time so didn't know when it was going to turn up but other than that good quality timber and supplies, and much cheaper than other places I looked.

16 May 2026
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi Rosie. We're really sorry your delivery timing wasn’t communicated clearly, and for mixing up your locations, that is not the service we aim to provide. We will have a look at what went wrong with the branch and look to improve our process. Thank you for taking the time to leave us a review and rating. Have a great week 😊 #BuildWithColliers

Rated 5 out of 5 stars

Excellent service

Excellent service! Prompt delivery.

16 May 2026
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi James. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. We appreciate you 😊 #BuildWithColliers

Rated 5 out of 5 stars

Thank you Matt for helping me with my…

Thank you Matt for helping me with my wrong order!
I will definitely use Collier and Catchpole again, great service

17 May 2026
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Good afternoon. Thank you for taking the time to leave us such a great review, happy to help. We will pass on to Matt. See you again soon. Have a great weekend 😊 #BuildWithColliers

Rated 5 out of 5 stars

Great service and communication

Great service and communication

4 May 2026
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Good afternoon 😊. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. We appreciate you 😊 #BuildWithColliers

Rated 5 out of 5 stars

Prompt delivery and driver carried good…

Prompt delivery and driver carried good to safe place for me

1 May 2026
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Good morning. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. See you again soon 😊 #BuildWithColliers

Rated 5 out of 5 stars

simple ordering

simple ordering. good price. flexible delivery dates. delivered on the date by a competent professional. will use again.

19 April 2026
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi Steve. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. Have a great weekend. See you again soon 😊 #BuildWithColliers

Rated 5 out of 5 stars

Delivered as and when agreed

Delivered as and when agreed. Careful delivery driver. Product as described.

16 April 2026
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi Catherine. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. See you again soon 😊 #BuildWithColliers

Rated 5 out of 5 stars

Excellent service

Excellent prompt, friendly service

14 April 2026
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi Jackie. Thank you for taking the time to leave us a review and 5-star rating. Have a great week. Shout if you need us 😊 #BuildWithColliers

Rated 5 out of 5 stars

Ordered a tonne bag of Scottish Cobbles…

Ordered a tonne bag of Scottish Cobbles on a Sunday afternoon, received an email from Adam @ Ipswich saying when they will be delivered and sure enough.. that’s exactly when they were delivered. I said to Adam ‘let the driver know to back down the lane’ as the stones were for my mother in-law and he did that and was super friendly. Great service all round A+++ and some!!

19 April 2026
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi Giles. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. What wonderful feedback. We appreciate you 😊 #BuildWithColliers

Rated 5 out of 5 stars

I ordered online and my order arrived…

I ordered online and my order arrived the next day! Excellent service!

15 April 2026
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi Alison. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. We appreciate you 😊 #BuildWithColliers

Rated 5 out of 5 stars

Competitive, polite and efficient.

Easy access to website and prices - competitive, polite and efficient.

7 April 2026
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi Stephen. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. We appreciate you 😊 #BuildWithColliers

Rated 5 out of 5 stars

Good service but you forgot to tell me…

Good service but you forgot to tell me when you were coming. if it was not for me ringing you up I would not know when you were coming

12 April 2026
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi Paul. Thank you for taking the time to leave us a review. We’re really pleased you were happy with the service, but we’re sorry we didn’t keep you updated on arrival time, that’s something we should have communicated clearly.

We’ll be addressing this with the team to make sure our customers are always kept informed. Thanks again for your feedback, it really helps us improve. Have a great weekend 😊

Rated 5 out of 5 stars

Easy to order and delivered promptly!

Easy to order and delivered promptly!

4 April 2026
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi Peter. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. See you again soon 😊 #BuildWithColliers

Rated 5 out of 5 stars

Excellent service

Excellent service, great delivery

3 April 2026
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Good afternoon. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. We appreciate you 😊 #BuildWithColliers

Rated 5 out of 5 stars

Exactly as promised

30 March 2026
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi Tim. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. See you again soon 😊 #BuildWithColliers

Rated 5 out of 5 stars

Great service as always thankyou

Great service as always thankyou

26 March 2026
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi Stuart. Thank you for taking the time to leave us a review and rating. Great to hear. See you soon. Have a great weekend 😊 #BuildWithColliers

Rated 5 out of 5 stars

Good timber

Good timber, good service. No complaints.

25 March 2026
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi Andy. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. We appreciate you 😊 #BuildWithColliers

Rated 5 out of 5 stars

From order to delivery the service was…

From order to delivery the service was excellent. Items delivered on time.

23 March 2026
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi P. Thank you for taking the time to leave us a review and 5-star rating. Have a great week. Shout if you need us 😊 #BuildWithColliers

Rated 5 out of 5 stars

Great suppliers of building and garden materials

I always order from this company as prices are good and delivery is quick and products are as described. Great suppliers and I will continue to use them.

14 March 2026
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi Julie. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. We appreciate you 😊 #BuildWithColliers

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look