Collectorscage Reviews 

1,551
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The staff were super knowledgeable of bags on display, knowing the brands, collection and years they were from. They were patient as I chose (as it is a big decision buying a vintage bag!) and allowed... See more

Rated 5 out of 5 stars

Very good service; even though I decided to return the handbag—having found an alternative color that better suited my wardrobe—I was offered a partial refund option if I chose to keep it. I didn't ex... See more

Rated 5 out of 5 stars

On vacation in Copenhagen i accidently stumbled upcon Collectors Cage. Aprehensively stepped into the store and what an amazing experience. The most helpful knowledgeable and friendly sales assistant... See more

Rated 5 out of 5 stars

My product was just as expected. And described. I absolutely love my new bag. It was packed in a big box, with proper protection inside. Came in a great dustbag. And a certificate of authentication... See more

Company details

  1. Vintage Clothing Store

Written by the company

CollectorsCage is all about bringing people together who love Vintage bags. It's a community where you can find all your favourite brands, and styles. We're big on showing off how secondhand can be just as exciting as new fashion. We're building a community where everyone can find something they love and feel good about it. It's fashion, but sustainable and fun. Visit our retail store in Copenhagen, or our online webshop, that ship's worldwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 34% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,551)

514 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional service, incredible quality and great valuetastic experience from…

Absolutely fantastic experience from start to finish! We purchased a Goyard bag in like-new condition and a Louis Vuitton men’s shoulder bag in truly exceptional condition — and both exceeded our expectations when they arrived.

The condition descriptions were completely accurate, and the bags looked even better in person. The Goyard feels practically untouched, while the Louis Vuitton shoulder bag is a real standout: timeless, stylish and in remarkably beautiful condition.

What truly made the experience special was the outstanding service. The team went above and beyond to help us find exactly what we were looking for, and made the entire process feel personal, safe and effortless. They were helpful, responsive and genuinely committed to making sure we were happy with our purchases.

We also received a very good deal and fair, competitive prices, which made the experience even better. Shopping at Collector’s Cage feels premium from beginning to end — great communication, fast delivery and luxury pieces in exceptional condition.

Highly recommended to anyone looking for authentic luxury bags, excellent value and first-class service. We will definitely be back!

20 June 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend it

I highly recommend it.
I placed my order in early June; although it didn't ship immediately, I contacted customer support and was informed that the high volume of orders was causing a slight delay. It took two weeks to arrive in total, though I am based in Portugal—I imagine delivery would be faster for locations closer by.
As for the order itself, the item was very well packaged; the bag was listed as "very good" condition, and it truly is in excellent shape. Their prices are also quite competitive. I strongly recommend buying from them.
The only suggestion I have for the store is to include photos of the bag's interior; having those available makes it easier to make a purchasing decision.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

A great experience!

The service at this store was impeccable. I was treated with kindness from the moment I walked in, and the staff were incredibly patient and helpful throughout the entire process.

I came in with a specific budget in mind, and they immediately showed me options that fit within it. They also gave me plenty of time to try things out and look around without any pressure, which I really appreciated.

I highly recommend this store. Shopping here is a genuinely great experience: the customer service is excellent, and they offer a wide variety of products. In fact, I'm completely sure that my next purchase will be from them as well!

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Best quality, best selection, best bags!!!!

I have visited your store multiple times in person, have ordered a bag from you before, and have been eyeing my most recent purchase for a while. I was incredibly pleased with my first purchase. It was a bottega bag I purchased as a gift for a friend and I had never seen it before, but it was fantastic. This most recent purchase was also a bottega and I have been wanting to get it as a gift for my mother for a very long time. Although it has not arrived just yet, I am very positive that it will be great. I have always been amazed by the extensive collection of curated bags and the high quality of them. I have always pointed my friends to Collectors Cage because I find them to be the best second hand bag market out there.

21 June 2026
Unprompted review
Rated 4 out of 5 stars

I bought a bag as a present and my…

I bought a bag as a present and my overall experience with Collectorscage has been good!

Some notes:

1. Shipping was kind of slow, but I was told that this was because of a lot of shipments and that verification of the product therefore took some extra time.

2. The product was in condition as described and the price was reasonable! But when the product arrived it had a clear odor of cigarettes, which was definitely a bummer.

3. Customer support was great, I reached out to them and they responded quickly and were willing to help (Shoutout to Maria).

Overall 4/5 would buy again.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

My experience was made great by the team at collectors cage from the moment I stepped in. The girls were super helpful & patient when it came down to deciding on which bag. I look forward to returning in the future.

12 June 2026
Unprompted review
Rated 3 out of 5 stars

Arrival estimations and tracking of packages

There hostly was a bad time estimate of arrival of my bag, and this was not communicated. I was told it would arrive after 2-4 days I believe and then it came after 2 weeks. When I tried to check the status of the package it was not very helpful since it just said that the order was being processed.

7 June 2026
Unprompted review
Rated 5 out of 5 stars

Loved the shopping experience

Loved the shopping experience. Lots to choose from. Georgia went above and beyond and helped me with stuff that was not even on display and in the back. I felt the prices were very fair. My only comment is look closely for condition issues.
I ended up with 2 bags.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Perfect experience !

Actually I searched almost every second hand stores even in different countries such as Germany, France, Paris. I can say that nowhere gave this trust like Collector’s Cage. I’m not only saying authenticity but also the tracking the package, shipping and also the package which I fall in love with. I really want to say thank you !

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Top-notch service, beautiful selection, and great discounts!

I'm currently waiting for my order to arrive, but the overall experience has been fantastic. The website has a gorgeous selection of bags in excellent condition, plus they always offer great discount codes. Since I was ordering from Spain, I had a couple of questions beforehand, and their customer service team responded to my emails almost immediately. Highly recommended!

7 June 2026
Unprompted review
Rated 5 out of 5 stars

So crazy good service and the bags……

So crazy good service and the bags… gorgeous!

I fell in love with this bag. And I just needed to have it. The price was more then fair. I did not know what to expect even though they had written about the condition in the specification. It was in even better condition then I thought.
They are making an extraordinary experience out of buying a bag by the way it is packed. Definitely not last time I will by a bag from collectorsCage.
They make you and this fell so special.

Even though they were busy. The service was good. They contacted me and told me why. I texted bag and the response came so fast. Not easy to find a company with such fast service.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Easy to pay and service

Easy to pay and put in information. Got a welcome discount that is helpful. The service was good, when I was wondering where my package was, I got an email where I was told that it’s on its way and updates.

4 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look