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Collecting.com Reviews 

422
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for providing exceptional guidance, a friendly attitude, and highly professional communication throughout the entire auction journey. People buying and selling valuable items deeply appreciate the managed services, noting that everything is handled smoothly and makes transactions feel completely secure and straightforward. However, some people mentioned noticeable issues with product condition, pointing out that items occasionally arrived broken or required unexpected and extremely costly repairs. A few reviewers also felt unsupported when problems occurred, sharing that items unfortunately lacked proper pre-listing checks and reliable authentication measures.

What people talk about most

Service

People report positive experiences with service, highlighting a smooth, seamless, and reliable process from... See more

Staff

Customers consistently note positive experiences with staff, highlighting the helpful, responsive, and... See more

Customer service

Users describe positive interactions with customer_service, highlighting helpful and professional advisors... See more

Product

Clients share ambiguous opinions on product experiences, highlighting both exceptional satisfaction and... See more

User experience

Consumers find user experience to be very positive, highlighting a smooth, professional, and seamless process... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Watch collecting offers great service and communication with successful buyers. My only recommendation would be for them to be able to arrange freight from the UK to Australia, but now that I've op... See more

Rated 4 out of 5 stars

The auction itself was fine, very clear and once it had finished I did get a bit worried that it would be a hassle. The seller email didn’t work and after a little panic I spoke to the guys at Watch c... See more

Rated 5 out of 5 stars

From the moment I contacted Watch Collecting I was made to feel so welcome and safe. Totally genuine hard working team. I dealt with Jamie who was a very efficient and knowledgeable gentleman. He k... See more

Rated 5 out of 5 stars

Unfortunatley, the seller of the watch I won was dissapointed with the sale price, so, by mutual agreement we decided not to proceed - this is an unusual circumstance, not at all the norm or som... See more


Company details

  1. Auction House

Written by the company

Collecting.com is a global online auction platform for collectible watches, bringing buyers and sellers together through curated, 7-day auctions. Launched in 2021 as Watch Collecting, the platform has grown to more than 400,000 members and achieved over £110 million in sales. Our specialist team is based in the UK, with offices and expertise around the world, sourcing and presenting a broad range of watches to an international audience. Whether buying, selling or simply following the market, Collecting.com offers a secure, specialist-led experience for collectors.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

422 reviews

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1-star

Asks customers to review

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Replied to 50% of negative reviews

Typically takes over 1 month to reply

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4.5

All reviews

(422)

91 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Watch Collecting team were amazing, super responsive and helpful. Totally recommended!!

The Watch Collecting team were totally awesome in helping my find and win my watch. I have been looking for specific watch for a while. When it arrived on their platform they advised me and thankfully I was the successful bidder and won my auction. After that they helped me deal with the payment and organise the shipping. As a first time buyer this was so reassuring. No question was too much trouble. Really impressed and grateful for how responsive and helpful the team were.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I was given a clear and fair valuation of the item I intended to sell, without obligation Alex was really helpful and friendly and didn't pressurise, I was nervous about sending the item via the post however all went smoothly, they arranged everything, I had a seamless service from start to finish, If I ever had to sell anything like this again, Alex would be my first port of call

9 December 2025
Unprompted review
Rated 1 out of 5 stars

A fee for what? DIY service. Poor quality watches

Starting at the end. Essentially when you win they give you the sellers details and you sort everything out despite the offer of assistance which is ignored. Not a bad gig for £600 minimum fee. I asked what they do for their £600 and was ignored. They do offer for you to use their facilities but that adds further cost.

The two watches I’ve bought from the site have been in very poor condition and have had to be repaired.

Essentially this is an advertising site for which poor quality watches can be advertised, no checks no service.

5 December 2025
Unprompted review
Collecting.com logo

Reply from Collecting.com

Hello David,

We wanted to provide some clarity on this review. We understand your frustration on this matter. However, we must dispute some of the claims listed.

Upon your initial outreach regarding shipping, we responded within an hour. Following your auction win on December 4th, our team promptly provided escrow details and a shipping quote the very next morning, December 5th. As a gesture of goodwill, we also offered to cover the cost of the watch shipment, but we did not receive an answer from you.

Regarding the £600 minimum fee, this is clearly stated on every listing to maintain transparency with our Auctions. We understand it can feel disproportionate for lower value timepieces, but when comparing the total value inclusive of fees against other sites, the final price remains highly competitive. This was also fully explained to you on December 5th.

Finally, every watch is listed with high-quality, comprehensive photography that highlights the piece from every angle. While we strive for complete transparency, it is ultimately the buyer's responsibility to carry out sufficient due diligence prior to bidding. Each listing also highlights that unless a recently serviced status is explicitly specified in the listing, routine service requirements should be expected.

The Watch Collecting Team

Rated 5 out of 5 stars

Fantastic experience buying this Watch…

Fantastic experience buying this Watch but the seller was brilliant and the packaging was done with such care and attention. He insured. The Watch arrived safely to me a big thank you. Also a big thank you to fluer great support from Collecting Watches

2 December 2025
Rated 5 out of 5 stars

Mark was very helpful and super…

Mark was very helpful and super professional from start to finish. He arranged photography of my watch at their offices in London, and made sure I was kept informed throughout the process of when the watch would be listed and when the auction would start. I didn't quite achieve the price I was hoping for, but Mark's attention to the sale during the last couple of days of the auction meant I was able to lower the reserve in order to be sure it sold, rather than miss out because I'd set the reserve too high. I'd certainly use them again if I wanted to sell another watch.

21 November 2025
Unprompted review
Rated 1 out of 5 stars

I had a very bad experience with this…

I had a very bad experience with this platform. The watch I bought arrived with a bent case, and the repair evaluation came back at over £15,000 — more than I originally paid. I sent them the official report from Switzerland, but received no help or support from the WatchCollecting team. In my experience, the watches do not seem to be properly examined before listing, so I would advise buyers to be very careful.

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Good experience

Hugo was extremely helpful in giving me guidance on the procedure, having not purchased through a watch auction before.
The photos were very clear and presented the watch in its true condition.
I will certainly be confident in buying further watches in the future via Watch Collecting Auctions.

17 November 2025
Unprompted review
Rated 4 out of 5 stars

Great service and communication

Watch collecting offers great service and communication with successful buyers.
My only recommendation would be for them to be able to arrange freight from the UK to Australia, but now that I've opened my own Fedex account it should be simple in ther future. It would also be great to be able to pay by credit card as international transactions are not always easy and credit card Exchange rates are usually better than banks .
Overall, a great experience for my first purchase on this site.
Cheers to Alex for his help.

20 October 2025
Rated 5 out of 5 stars

managed service and can…

I opted for the managed service and can honestly say that I was kept up to date with all aspects of the sale. I was a bit nervous handing my watch over but everything was professionally recorded and I was regularly updated on the progression of the sale. I would highly recommend Watch Collecting.

24 September 2025
Rated 5 out of 5 stars

Watch collecting were great

Watch collecting were great. I took advantage of their management service and they took care of everything. Photographs, write up, auction, hand over to the new owner was all included in the service. Made everything very simple and hassle free and returned more money that I was expecting. Would recommend for sure

21 September 2025
Unprompted review
Rated 5 out of 5 stars

Good experience,Hugo was a great help…

Good experience,Hugo was a great help with the auction information and how it works with the buyers getting to the end of the auction.would definitely use the auction site for any future sales or purchases.

23 September 2025
Rated 5 out of 5 stars

Excellent service

Hugo provided an excellent service and was very efficient in communication. I would definitely recommend Watch Collecting to someone looking to buy or sell their watch!

23 September 2025

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