Collectic Home Reviews 54

TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Just blahhh. Thats how I feel about their products. But what makes it worse is the customer service. Just not worth buying online. I would shop elsewhere before falling back on this company to furnish... See more

Company replied

Rated 3 out of 5 stars

The customer journey/experience is poor. The quality of the product is above average which brings the review up to average. We purchased our furniture and expected delivery within a few weeks. Actu... See more

Company replied

Rated 3 out of 5 stars

An upholstered chair I purchased has a fabric defect. Unfortunately for me I missed the deadline to have it repaired without charges. I don't expect new furniture to be delivered with defects.

Company replied

Rated 3 out of 5 stars

We experienced a delay on our order and lead time. This was eventually resolved, but it wasn't quick and seamless as we had hoped for. Our client was amendable, but most would not have been,

Company replied

Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. Furniture Accessories
  4. Home Goods Store
  5. Interior Designer
  6. Lighting Store

Written by the company

The Collectic Home philosphy is a simple one. We believe that the furnishings we offer are much more than the fabric, foam, wood and hardware from which they are made. They are very personal. They are placed in homes where families live, love, laugh and grow. It's our hope that everything you find at Collectic Home will become truly part of your family lore.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

54 reviews

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Rated 5 out of 5 stars

Great products!

We've bought several furniture and accessory pieces from Collectic and couldn't be happier with our purchases. The staff is extremely friendly, knowledgeable and facilitative in finding and ordering items not on the showroom floor.

23 August 2016
Unprompted review
Rated 5 out of 5 stars

excellent products and customer service.

I bought a floor model cabinet knowing it had several small scratches. Collectic delayed the delivery a day once they saw the scratches, and they fixed them up to where it looked brand new. I didn't expect this!

23 August 2016
Unprompted review
Rated 5 out of 5 stars

Surround yourself with good people...

I love love the sales people and the delivery guys that work for Joanie...they are the very best and never fail me...no matter how difficult my request or time frame might be...they go beyond what is required of them every time! I think 50 stars would be better!😎

22 August 2016
Unprompted review
Rated 2 out of 5 stars

Low quality, high price

The couch we purchased looks ten years old after one year of use (only used by 2 adults, not even daily) Very disappointed that we sought out a smaller company and purposefully avoided big box stores but still got big box quality furniture, but not at the big box low price.

22 August 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service and merchandise!!

Very personable, professional service. Worked with us until they found us the perfect dining room chairs for us at a surprisingly affordable, fair price. We highly recommend!!!

22 August 2016
Unprompted review
Rated 5 out of 5 stars

Personal service

I have been buying from Collectic and it previous incarnation, Eurway, for many years. I have always found a good bargain there. Lauren has been helping me over the past year as I have stumbled over myself furnishing my house and she has been more than patient with me. Overall an excellent experience.

22 August 2016
Unprompted review
Rated 5 out of 5 stars

One of my Designer go to places!

I love Collectics variety and unique pieces. I can always find something amazing for all of my clients at Collectic!
I have worked with Abigail for years now at Collectic and she is always so amazing to work with. As an interior designer and anytime I need to send in my clients on their own I can trust that she understands the right style for each of my projects.

22 August 2016
Unprompted review
Rated 5 out of 5 stars

Awesome services!

I was working with Collectic Home for a project with one of my client!
The service was wonderful, the team really friendly and professional, the furniture outstanding!
I will definitely will work again with them!!!

22 August 2016
Unprompted review
Rated 5 out of 5 stars

love this store

The team at Collectic were so easy to work with. Very helpful in answering questions and making design suggestions.

22 August 2016
Unprompted review
Rated 5 out of 5 stars

A Stylish Furniture Store with Expertise

Our shopping experience was an absolute pleasure. The sales person was helpful, cordial, attentive, and knowledgeable. Even the delivery people were delightful. I highly recommend Collectic Home for your furniture shopping!

22 August 2016
Unprompted review
Rated 5 out of 5 stars

Love this store and their service

Was very impressed with the selection, prices and willingness to work with me to help find a lamp, bench and side table for my new home. Folks in store and online were great from a service perspective, and prices were comparable. I am very happy with my items and keep going back!

22 August 2016
Unprompted review
Rated 4 out of 5 stars

Variety of modern choices and prices; helpful assistance

Beats on-line. Here's why. It is hard to shop online due to the differences in color on monitors so even though I can find same or similar stuff online, I can't be assured of color and sometimes scale of print or piece. And I don't want to self assemble (or rather, have my husband assemble). It is also nice to have someone with design cred and experience offer input so that I don't go too wrong or so that I'll step outside of a comfort zone. For these reasons I shop in person for most items. Collectic is competitive price-wise with on-line. We used Collectic almost exclusively for a 2600 sq ft 3 BR 2 Bath condo vacation home. Christi was fantastically helpful and we got all selections done in 3 hours.1 problem after delivery but we dealt with it. Good delivery crew. Spring 2016.

22 August 2016
Unprompted review
Rated 4 out of 5 stars

Great selection and help from staff

Collectic Home carries interesting, modern furniture lines and fun decorative pieces. I have gone to other stores in the "furniture district" in north Austin, and while you may have more choices at the other larger stores, Collectic has picked only high-quality products. The staff are very friendly and helpful and get to know you by name. Many of the pieces are pricey, but luckily they have great sales. Living near Bee Caves and Mopac, this is a really convenient and lovely store to have in our neighborhood!

22 August 2016
Unprompted review
Rated 5 out of 5 stars

Helpful Staff and Awesome Products

The staff has been extremely friendly and helpful every time I have visited the store and the selection of furniture and art is awesome - very current styles and lots of selection! I purchased two garden chairs and they were ready for pick up within a week and the quality is terrific.

22 August 2016
Unprompted review
Rated 4 out of 5 stars

Modern Products

Love that they sell contemporary modern products, the only downside is that often we made several trips to store expecting the product to be ready for pick up and it was not. We live 1hr30min away.

22 August 2016
Unprompted review

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