I made a reservation and paid i. Full for a 30 day stay WITHOUT FULLY READING THAT I HAD TO PAY A SECURITY DEPOSIT WHICH I DID NOT HAVE. BUUUT COLIVING.COM MADE IT VERY VERY EASY TO CANCEL MY RESER... See more
Company replied
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See what reviewers are saying
I used Coliving.com to look for a place to stay and found the platform easy to navigate. The listings were clear and helped me compare different options quickly. I also had a good experience with th... See more
Company replied
Excellent work by the entire Coliving.com team for helping us find a nice place to live in Montreal for our son. Their tasks were not easy because of the mutual difficulty we had with the host to un... See more
Don’t deal with them!!!! After a month of leaving one of their property they still haven’t send the bond back and on top of it they’re not giving any explanation about what’s happening (our lease... See more
Company replied
Company details
Written by the company
Coliving.com is an innovative platform offering 25,000+ rooms in 1,300+ coliving spaces in key locations worldwide. Catering to professionals, remote workers, and students, we simplify finding and booking coliving stays. Coliving.com covers over 300+ cities in 60+ countries globally, providing flexible, community-focused, and convenient living solutions. Discover and book your ideal shared living space today. – Living together is better.
Contact info
2035 Sunset Lake Rd. Suite B-2, 19702, Newark, United States
- +1 650 449 4448
- support@coliving.com
- coliving.com
4.1
Great
205 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stay away
Don’t deal with them!!!!
After a month of leaving one of their property they still haven’t send the bond back and on top of it they’re not giving any explanation about what’s happening (our lease states we should’ve had received it within 2 weeks). They’re also incredibly disorganised with internal communication, every time you try to contact one of them they just redirect you to someone else that apparently deals with the problem and then they do nothing.
Stay away
5 June 2024
Unprompted review
Reply from Coliving.com
Hi Eva,
We're sorry to hear about your experience and understand your frustration. However, we couldn't find any booking under your details. Could you please provide your booking number? It’s also possible this review might be for a different company.
We take such concerns seriously and want to resolve this as quickly as possible.
Thank you for your cooperation.
-The Coliving.com Team
client service at coliving are on top
client service at coliving are on top.
the host and myself where in a contract conflict. and coliving hendle it like pro's.
29 May 2024
Unprompted review
Reply from Coliving.com
Hi Sophie, Thank you for your feedback! We're thrilled to hear that our client service team was able to handle the contract conflict professionally. Your satisfaction is our priority, and we’re glad we could assist you.
-The Coliving.com Team
Excellent and good service!
20 May 2024
Unprompted review
Reply from Coliving.com
Thank you for your kind words! We're happy to hear you had an excellent experience with our service. If there's anything more we can do for you, please let us know!
-Coliving.com Team
I have had a good experience with…
I have had a good experience with coliving so far and they've been helpful to me sorting out booking changes etc!
13 May 2024
Unprompted review
Reply from Coliving.com
Thank you for sharing your positive experience with us, Haley! We're thrilled to hear that we've been able to assist you with booking changes and that you've had a good experience overall. If you need any further assistance, don't hesitate to reach out. We're here to help!
-Coliving.com Team
The support was very quick
The support was very quick in updating my booking dates.
9 May 2024
Unprompted review
Reply from Coliving.com
Thank you for your positive feedback, Ilyas! We're delighted to hear that our support team was able to swiftly assist you with updating your booking dates. If you have any further questions or concerns, please don't hesitate to reach out. We're here to help!
-Coliving.com Team
Great service in response to a booking Mix-up
I recently used Coliving.com to book accommodation, drawn by the clear descriptions and easy booking process. However, there was a misunderstanding regarding the amenities of the room I booked.
Despite this issue, I really want to recommend Coliving.com for how they handled the situation. Their customer support was perfect—they got back to me quickly, addressed my concerns, and processed a full refund. They are professional and understanding.
Coliving.com clearly values customer satisfaction and shows a strong commitment to resolving issues promptly. Thanks to the positive experience I had with their support team, I would definitely consider using their platform again in the future.
7 May 2024
Unprompted review
Reply from Coliving.com
Thank you so much for taking the time to share your experience with us, Charlotte! We're thrilled to hear that despite the initial mix-up, our customer support team was able to swiftly address your concerns and provide you with a full refund. Ensuring our guests' satisfaction is our top priority, and we're delighted that you found our team to be professional and understanding throughout the process. Your recommendation means the world to us, and we look forward to welcoming you back to Coliving.com in the future!
-Coliving.com Team
Coliving.com is great!
Coliving.com has made finding reliable tenants quick and easy. Their platform is user-friendly, and their support is top-notch. Highly recommend! :)
2 May 2024
Unprompted review
Reply from Coliving.com
Thank you so much for your kind words, Ann! We're happy to hear that you've had a positive experience with Coliving.com. Our team works hard to make the tenant search process as smooth as possible, and it's wonderful to know that our efforts are appreciated. If you ever need any further assistance, please don't hesitate to reach out. Thanks again for recommending us! :)
-Coliving.com Team
Reply from Coliving.com
Thank you for your kind review, Justin! We're delighted to hear that our customer service team was able to support you effectively through your rental issue. If you ever need assistance in the future, don't hesitate to reach out. We're here to help!
-Coliving.com Team
Don’t book through coliving.com
This is the second time I’ve used coliving and once again the property has accepted my booking and taken my money but then told me the room I selected has been taken. This website seems to take no responsibility for calendar bookings and shows all rooms available at different prices. I would suggest you go straight to the coliving website you want to stay in and book directly with them. Just use this site as a search engine, it’s not good for anything else
24 April 2024
Unprompted review
Reply from Coliving.com
We appreciate you sharing your experience with us. We're sorry to hear about the issues you encountered with your booking. Our team takes such matters seriously and would like to investigate further to prevent similar occurrences in the future. Could you please provide more details about your booking, such as the booking number and the email address used on the platform? Your feedback is invaluable in helping us improve our services.
-Coliving.com Team
Stolen Deposit Money and No Action from Coliving.com Administrators
I used coliving.com to book a month's stay in a foreign city. The booking went well, and the stay was pretty okay. There weren't any reviews on the place, which I should have been more skeptical of. There weren't any other people in the house aside from the owners who stayed in their room. The community vibe was unfortunately not there.
Then, when I left the owners reassured me that I would get my security deposit back in 10 days. This soon turned into 30 days. Which has now turned into 3 months. The owners are avoiding my calls, texts, and emails. I have come to the realization that I am not getting this money back.
I contacted coliving, they have been very cold, not reassuring at the slightest. They have done nothing in terms of demerits or removal of the listing from their website. I recommend using other coliving booking platforms, as there is a risk of theft and poor customer service.
28 January 2024
Unprompted review
Reply from Coliving.com
Thank you for sharing your experience with us. We truly appreciate your feedback and are deeply sorry to hear about the challenges you encountered during your stay and with the return of your security deposit.
We understand how important it is to feel confident and supported throughout your coliving experience, and we're genuinely sorry that we fell short in providing the level of service you expected and deserved.
Rest assured, your concerns have not gone unnoticed. One of our support team members will be reaching out to you shortly to address this matter personally and work towards a resolution as quickly as possible. Your satisfaction is our priority, and we are committed to making things right.
We sincerely apologize for any inconvenience this has caused you and thank you for bringing this to our attention. Your feedback helps us improve and ensures that we continue to provide a positive experience for all of our users.
-Coliving.com Team
Great!
I have stayed in two separate co-livings and they've both been great. Coliving makes the process simple. I've also had great experiences with their customer service.
18 April 2024
Unprompted review
Reply from Coliving.com
Thank you so much for your kind words, Jay! We're delighted to hear that you've had positive experiences with our coliving spaces and customer service. Your satisfaction is our top priority, and we're here to ensure that your stay is always enjoyable and hassle-free. If you ever need anything else, feel free to reach out. We look forward to having you again soon!
-Coliving.com Team
There is no customer service
1st booking - their website said cleaning was included, it wasn't. I had to battle with the host during my stay. There was no support from them.
2nd booking, I asked a question to a host and they charged me for a booking without consent.
They wouldn't refund me in full and wanted to take a transaction fee (simply pointing to their terms). My credit card had to step-in and raise a dispute. Then suddenly they were able to refund me.
They all do not comply with UK data laws and refused to comply with my SAR.
3rd and final time - made a booking, the host added a random £300 membership fee AFTER the booking. Asked for help - was ignored.
Do not use this platform, there is no support, no help when things go wrong. Chatbots are useless and support appears offshore with generic response sand very little tooling. They don't understand the laws that apply to them.
18 April 2024
Unprompted review
Reply from Coliving.com
We're deeply sorry to hear about your negative experiences, Chris. This is certainly not the standard we aim to uphold. Your feedback is crucial to us, and we'll address these issues promptly to ensure improvements are made. Please know that we take your concerns seriously and are committed to providing better support and service in the future. If there's anything specific we can assist you with, please reach out to us directly.
-Coliving.com Tean
Coliving listens proactively to Landord's needs
Coliving is understanding the Landord's user requirements after sharing with them which are our struggles. They react to it, listen to us and try to implement our requests. Itcould be faster, I guess with the time will improve
15 April 2024
Unprompted review
Reply from Coliving.com
Thank you for sharing your experience! We appreciate your feedback and are committed to continuously improving our services. Your input helps us better understand our users' needs and implement necessary changes. We'll work on speeding up our response times to ensure a better experience in the future.
Customer Service
Joyce in customer service was so helpful when it came to having to cancel my upcoming stays due to a broken ankle. She was very responsive and I feel like she did everything in her power to get me sorted out with the two residences I was planning to stay at. She was an absolute lifesaver in this situation, and I will definitely be rebooking with Coliving.com once I am able to travel again.
24 March 2024
Unprompted review
Reply from Coliving.com
Thank you so much for sharing your experience Ash, and we're delighted to hear that Joyce provided such excellent assistance during a challenging time. We're glad we could help, and we look forward to welcoming you back when you're ready to travel again! If you need anything else in the meantime, please don't hesitate to reach out.
I am completely satisfied with…
I am completely satisfied with Coliving.com. It is a convenient site to share your coliving.
19 March 2024
Unprompted review
Reply from Coliving.com
I'm glad to hear you're enjoying your experience with Coliving.com! It's great that you find it convenient for sharing your coliving space.
The Coliving.com Team
I’m very glad about the Joyce’s job
I’m very glad about the Joyce’s job, all the time with precise and fast answer
14 March 2024
Unprompted review
Reply from Coliving.com
Thank you so much for your kind words, Nicolas! We're thrilled to hear that Joyce provided you with precise and speedy assistance. We'll be sure to pass along your appreciation to her. If you need anything else, don't hesitate to reach out!
-The Coliving.com Team
I’ve done it 2x so far and have loved…
I’ve done it 2x so far and have loved both of my experiences. Exactly as seen on the website!
4 March 2024
Unprompted review
Reply from Coliving.com
Thank you for your kind words! We're delighted to hear that you enjoyed your experiences with us. Looking forward to welcoming you back soon!
Great responsiveness and efficiency
The interaction with the support has been seamless, and the issue was quickly solved.
19 February 2024
Unprompted review
Reply from Coliving.com
Thank you for your positive feedback! We're thrilled to hear your issue was resolved quickly and smoothly. If you need further assistance, please don't hesitate to reach out.
The Coliving.com team
They filter out bad reviews from their…
They filter out bad reviews from their platform and don't respond to customer service inquiries. If you google the individual properties they rent you'll see the review are wildly different.
edit: It's been 2 weeks and they still haven't posted my review of the property. They absolutely filter out bad reviews to make more money. Their response tries to play it off as if "oh we don't import from Google". That is completely different than refusing to post honest reviews in general.
And just to follow up on the customer service piece, they had me send a whatsapp message to support when I had issues at the property and never responded once and ghosted me.
10 February 2024
Unprompted review
Reply from Coliving.com
Hi Evan,
We are sorry you had a bad experience with one of our hosts' coliving spaces.
The reviews you see on Coliving.com are real, but it's not up to us whether they are imported from Google. Most are imported or from residents through Coliving.com.
I can see that you just gave the host a low rating on Coliving.com. We will follow up on this case to ensure that the host corrects their listing and fixes any issues with the property before we send more people there.
The Coliving.com team
The best coliving platform
They have some issues time to time, but the team is very great and supportive. They always ready to help.
6 February 2024
Unprompted review
Reply from Coliving.com
Thank you for your kind words and understanding! We're glad to hear our team's support has made a positive impact. We're continuously working to address any issues and improve our services. Your feedback is greatly appreciated!
The Coliving.com team
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