Cold Culture Reviews 

Very nice quality but the sizes feel too small

I tried to do standard shipping…I got charged for fedex. I asked to reimburse immediately and I was told there was nothing they could do. The order then got lost in transit. A month of sending at least 8messages, if not more, and I finally got responses to come through. The order was redone and about 5 weeks after original purchase it arrived. Yes, I finally got credited for the shipping but this experience was miserable

Everything on point

Quick shipping, great clothes

Item detail said 100% cotton when received found out it was 100% polyester

Quick delivery, amazing quality. Thank you!

Honestly I was kinda worried to order from this sight. My 13 year old grandson wanted a shirt. It took me over a week to go ahead and finally order. Glad I did. Product came in a timely manner and was very well made. I ordered a pair of socks too. He loved them! The cologne i am holding for his birthday!!!

Very nice quality!! Think you need one size up from your true size !! Very comfortable fit !! And the delivery is very quick .. my orders came to me in only just two days.. i will definable order again and again
Thank you Cold Culture 🫶🏼🫶🏼🫱🏾‍🫲🏽🫱🏾‍🫲🏽💕💕

By mistake, my delivery address was mistaken and I couldn't solve it. There's no way of changing it after the purchase and I couldn't cancel it.
I contacted costumer support but the answer took time and came after the item was sent, so they told me they could do anything.
Now I have to solve how to get my stuff at the arrival.

Refreshing brand

Everything fits perfectly

Fast delivery. Good packaging

Fast delivery, clothes are great. Would recommend it 100%

My order was shipped, then returned to Spain without my consent and without any proper explanation. I was later informed by FedEx that the return was requested by the shipper / freight forwarder. The parcel was never delivered to me.
What is completely unacceptable is the lack of communication. I contacted the store and received no real help. No explanation, no accountability, no proper customer service.
As a customer, I paid for the order and received nothing except stress, wasted time, and a tracking history that makes no sense.
I do not recommend this store at all.

Poor quality. No communication. Wont reply about exchanging products. Pretty much just excepted my exchange back but never told me that they would send me a new one. Lost $110 and a new jacket. Zippers are cheap and get stuck. I paid good money for poor customer service and less than avg quality clothing. BE AWARE!!! Website is really confusing to navigate (they need to make it dramatically better for the customers). I say this because to exchange my jacket I need to pay the exchange fee/pending payment of $17.38, which I would like to pay but of course there is absolutely no link or way to do so, even after voicing my concerns they rather reply on this thread to others, instead of my emails. Pretty crazy how they reply fast when a review is public, but not when its through email or directly to them. I will not be shopping or giving my business to this company until I get an answer about where my exchange is. Pretty disappointed but whatever, guess I bit the bullet on this one :(

Update: my exchange got sent back to cold culture but of course no response back on whether they will hold up there end of the deal. Theyll probably say “ohh we tried but its something on your part that we cant do anything about..sorry but no jacket or refund for you we’ll just take it all back and not give you anything.”

My son bought a knit last year (november 2025). He washes his clothes not so often (Order #719247). It came a hole in the knit after the first wash for 2 weeks ago (following the washing instructions). We made the reclamation.
My son has got an email with the instructions to get a new one. Thanks!
That’s why I change my review to 5 stars.

I was torn about posting this, because I like the clothes, however, very very bad customer service, they use FedEx, and my shipment was lost while being shipped. Easily solution, contact COLD CULTURE to have them refund, resend, or report for insurance to FedEx. Customers have no way to track complaints, no customer support phone numbers or deliveries and after 3 weeks, the birthday gift is still not found (FEDEx admits it got lost) but no response form COLD CULTURE on how to resolve. (It has to be COLD CULTURE that submits claim to FEDEX). ONline chat bot cant find order even when I posted screenshots of FEDEX delivery lost, and purchase order numbers with the item...Beware on purchases from this online retailer

I would like to share my opinion regarding my order from Cold Culture, as the whole situation is very concerning.

The package was supposed to be delivered on March 25th, but suddenly the tracking showed that it arrived in Poland within one day, which is physically impossible. After contacting FedEx, I was informed that the package is actually in Spain and never left the country.

Since then, I have been trying to get any clarification, but I have not received any response. The lack of communication and conflicting tracking information are extremely frustrating and unprofessional.

I expect an urgent explanation of the situation, as well as clear information about where my package actually is and when it will be delivered.