Coins.game Reviews 232

TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, most reviewers were unhappy with their experience overall. Many people were dissatisfied with the customer service, finding it unhelpful and difficult to reach a real person. Customers frequently report problems with payments, particularly regarding difficulties with withdrawals or account closures, which customers sometimes perceived as unfair, especially after winning larger amounts, citing reasons like verification issues or rule breaches. Some people were satisfied with the website's ease of use, the variety of games, and the smooth experience on mobile devices. However, other customers found the interface mediocre and noted that some customers felt that certain games were unfair or impossible to complete. Reviewers also mentioned issues with the product, such as unplayable bonus spins and a lack of transparency regarding RTP.

What people talk about most

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers report significant issues when... See more

Website

Users describe ambiguous interactions with the website. While some reviewers praise its ease of navigation,... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing frustration over unhelpful and... See more

User experience

People report ambiguous experiences with the user experience. Some customers praise the platform's smooth... See more

Product

Customers had ambiguous experiences with the product. While many reviewers enjoyed the wide variety of games... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Good platform, easy to use and great variety of games. Unfortunately, after winning a decent amount with just a few bets, my withdrawal was blocked due to a KYC check that seemed designed to fa... See more

Company replied

Rated 2 out of 5 stars

Have been using this website for a few years now. Obviously lost more than that I won and now suddenly after trying to withdraw my money they're asking me to verify myself. This doesn't make any... See more

Company replied

Rated 2 out of 5 stars

Because I had it up to 500 USD and they would not verify my identity they said it takes 48 hours will after the 48 they wanted me to redo my verification

Company replied

Rated 2 out of 5 stars

I had winnings and tried to withdraw them. At that moment, I received a message that advanced verification was required. However, there were no instructions anywhere in the p... See more

Company replied


Company details


Contact info

  • Hamchako, Mutsamudu, Autonomous Island of Anjouan, Comoros

  • coins.game

2.2

Poor

TrustScore 2 out of 5

232 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Overall Coins.game is a good site

Overall Coins.game implements and uses features that keep them in line with every other big name casino. A nice little personal touch was that they assigned me a customer support specialist (dedicated host), to facilitate my experience.
the cash out requirements could use a peg to usdt, but apart from that I'm pretty happy with them.

7 February 2024
Unprompted review
Coins.game logo

Reply from Coins.game

Hello!

Thanks for your feedback. We are pleased that you liked our site.

Rated 3 out of 5 stars

It looked excellent

It looked excellent, the visuals were great, and it was simple to use. It would be nice if it could be categorized according to game design. Trustdice have this function. I like to play pirate-themed games.

12 January 2024
Unprompted review
Coins.game logo

Reply from Coins.game

Hello!

Thanks for your feedback. We are glad that you like our platform.

We wish you success!

Rated 1 out of 5 stars

on 22 januari

on 22 januari, a player won thousands of dollars in DOT.
so he dropped rain and about 10 of players got 100 dollar.
after a 6 hours they cancelled allwithdrawals and took every drop back from the players.
the only thing they say is :
Due to the wrongly given rain drops the withdrawals were canceled and the funds received from the drops were deduced. Unfortunately we can’t give any additional information on this case. Our tech team will fix negative balances shortly.

can you imagine winning 12k and dont get it because...well no reason given?

he just won to much ...he didnt do anything wrong and even had a live stream about the winnings.

DONT DEPOSIT..WHEN YOU WIN THEY WILL TAKE IT BACK WITHOUT REASON GIVEN.

22 January 2024
Unprompted review
Rated 1 out of 5 stars

Terrible casino games are fixed and…

Terrible casino games are fixed and riged aparently russian scam be carefull and stay away customer service terrible as well cashback and rewards terrible games cheap anmd rigged to make you loose more then win this is a scam is aparently made to rip people of the crypto

russian scam

19 January 2024
Unprompted review
Rated 1 out of 5 stars

This casino have been now complaine to…

This casino have been now complaine to Curaçao Game/ and licens providers have been alert about that such high scam this casino doing ..
If this casino further got this license to scam other people then Curaçao Game need olso to be alerted all Curaçao Game licensi casinos need to be banned from net

13 January 2024
Unprompted review
Rated 1 out of 5 stars

Can not log in

Soon as I win some decent money suddenly can not log back in to my account been constantly messaging 24/7 support team and they are useless it's been 2 months now and I keep getting the same reply. That a member from technical support team will contact you via email. I actually enjoyed the site but due to this experience I would not recommend it to anyone.

1 November 2023
Unprompted review
Rated 1 out of 5 stars

I had a really bad experience where the…

I had a really bad experience where the staff and the superior can’t admit their error

They had a crash on their own jet game And the money did not goes in my balance
I give them a proof with picture of my winning but they tell me they need the bet number but all the bet from the time I won been erased when they reboot their system.
They made an error and can’t even admit it
They juste don’t want to pay me I would not recommend this casino. You will spend 5 000$ more and they can’t even give 6$ back on a bet. That get a bugged at their own game crash . Really bad experience I don’t recommend this casino

31 December 2023
Unprompted review
Rated 1 out of 5 stars

Very bad experience from this scam…

Very bad experience from this scam site, don't play on this site anyone. After I had won some sume they asked me to verify my account. I had verify my account by thei program( they has a program for verifying you automatically) they wrote to me that it was 1 stage of verification and will be 2 and they need not more then 48 hours and they will answer to me on my e-mail. After 60 hours I didn't get any answer and I wtote to their and they answered that they need 15 days more for checking and verifying my account. I don't understand how their program had verifyed me, but some people from their company not yet and also I don't understand what they will check? and why they need 15 days more? Scam site don't recommended to anyone.
After 3 weeks they closed my account and my money was stolen. They wrote a few general rules that I didn't break, I didn't even understand why they did it. I am very angry!!!
Be careful, don't waste your time and your money!!!

25 December 2023
Unprompted review
Rated 1 out of 5 stars

A clear scam website

A clear scam website, they let you participate in the free tournament but you cannot claim the winnings, you need to be level 3, level 3 requires $1000 wagering, this has no sense, you cannot use bonuses if you don't deposit, so it's a fake bonus, stay away from this website guys and girls, the positive reviews are clearly fake, just check their usernames here and you'll realize.

20 December 2023
Unprompted review
Coins.game logo

Reply from Coins.game

Hello Mauro,
We are sorry to hear that you did not find what you were looking for at coins.game. Once you reach Rank 2, which requires only a $500 wager, you can collect the rewards from our free tournament. We offer a wide range of bonuses for our members, and to fully take advantage of bonuses with no wagering requirements, we recommend starting with a deposit. However, if you prefer to play for free, you can check our social networks such as Instagram https://www.instagram.com/coinsgame_casino/ and X, where you can participate in free contests and win free spins rewards, also feel free to spin the coins wheel to win the crypto that can be used for free game.

If you will need any help, our support team will help you with any question.

Regards,
Alice

Rated 1 out of 5 stars

THOUSANDS MISSING FROM ACCOUNTDoes not pay after being loyal member for 12 months

UPDATE. I logged in today to find all money GONE, cleared out and they are trying to say I bet thousands of dollars on crash when I hardly play that game and I would never do that and I have strictly made a point not to spend it. And my bet history for today shows NO BETS.i have screenshots of them saying they will look into it. This is dodgy

I have been a member for 12 months wagered 500k and cashed out hundreds of times. Then I win 7k and they demand verification and assure an answer back withiN 48hrs and now I get it takes 15 days. They are just scamming my money do not trust. I haven't got my money and don't think I ever will. DO MOT USE

25 November 2023
Unprompted review
Rated 1 out of 5 stars

Don't waste your time

The main reason that made me quit this website is that as a new user (Level 1) you can't claim any bonus even if you work so hard and get the reward (such as tournaments) but you can't claim it.

5 November 2023
Unprompted review
Coins.game logo

Reply from Coins.game

Hello,
I am sorry to hear that you do not feel lucky in our Free Tournament. At the same time, we do offer various bonuses and benefits to our members, including those who have not made any deposits. However, we also encourage users to take advantage of our generous bonus system by making a deposit. By doing so, you can increase your chances of winning and enjoying the full range of advantages offered.
If there is anything else we can assist you with or if you have any further questions or concerns, please feel free to let us know in Support chat.

Best regards,
Alice

Rated 1 out of 5 stars

Scam when you are making deposits they…

Scam when you are making deposits they are fast but when i won big amount of crypto they blocked my withdrawal until i lost 95% of money then i could withdraw. I passed KYC without any problems . Total scam

28 October 2023
Unprompted review
Rated 1 out of 5 stars

Scammers abusing players and their hard earned money

I signed up in coinsgame on 21 September made deposit of 1500 and 400, didn't took any bonus and played with real money only in live casino and won around 26600, when i requested withdrawal i was asked for verification, i have uploaded required documents with selfie, but then i looked at my profile and realised i mistakely entered my nick name during signup, when i noticed this error, i immediately contacted their support team and asked them to change it to my real name as per the identity card, however they simply took it as an excuse cancelled my whole winnings and blocked my account, for this simple reason which most of us do sometimes, they closed my account, most un user friendly and scammy website which finds can find any reason not to pay, better to stay from such type of websites which abuses players and play at some other prestigious casinos which understands about the users also ,

12 October 2023
Unprompted review
Coins.game logo

Reply from Coins.game

Hello!

According to our rules, you undertake and are responsible for your data that you enter during registration, you also undertake to enter correct data and in case of an error, you must notify us before requesting KYC.

Unfortunately you did not do this and your account was blocked according to our rules and regulations.

I hope we answered your question, if you have any additions, write to us by email - public@coins.game

Rated 1 out of 5 stars

ABSOLUTELY DISGUSTING CASINO!!!!

THE TYPE OF CASINO THAT GIVES OTHER CASINOS A BAD NAME!!….. ABSOLUTELY DISGUSTING CASINO!!!!
SHUT IT DOWN
Don’t be fooled by the average win you’ll get first time you start playing… but just be warned after that it’s game over for any kind of win, it’s absolutely going to rinse you dry!! Customer serve is an absolute joke!. The slots are so weird!. They payout one payment for a winning sequence a then pay a different amount for exactly the same winning sequence!! IF YOU USE THIS SITE YOUR STUPID AND ITS YOUR OWN FAULT YOU LOST ALL YOU DID

6 October 2023
Unprompted review
Rated 1 out of 5 stars

I've been trying to get my details…

I've been trying to get my details changed for almost 2 weeks now.

I signed up expecting it to be like any other crypto casino however have been unable to withdraw both my deposit or any winnings due to KYC. As I used anonymous details when I signed up, I'm now stuck because when providing my docs the KYC company rejects it.

I've asked to change my details to my correct/real details and have been waiting over 2 weeks. I've contacted chat over and over again and sent emails and still nothing.

I'd really appreciate somebody taking a look, and i'll turn this review into a positive one, as the website does look slick and the betting I've done has actually been quite enjoyable!

4 October 2023
Unprompted review
Coins.game logo

Reply from Coins.game

Hello!

According to the rules of our project, you undertake to enter your current data when registering, including First and Last Name; if upon verification it turns out that you entered incorrect data, your account will be blocked.

You can read more in the rules and regulations of our site, namely clauses 2 and 6.1.1.

We hope we have answered your questions.

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