coindepot.com Reviews 190

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

We had a VERY tight deadline; so tight most companies probably would have just flat out told us "No." After we got our first proof a real person immediately followed up with a call, which I missed, so... See more

Rated 5 out of 5 stars

The staff and design team were absolutely amazing! I had a rough idea of what I wanted but it quickly started coming together thanks their expertise. New drafts were timely and they were extremely pat... See more

Company replied

Rated 5 out of 5 stars

This is the second time using this company and they have always been fast to respond and deliver. The level of customer service and communication is top of the line. Coin came out perfect and we are e... See more

Rated 3 out of 5 stars

Really good looking coins, but the wrong proof was ordered initially. Despite showing and receiving additional proof by email that we wanted the 2nd option, we were still blamed for the wrong order an... See more

Company details

  1. Promotional Products Supplier

Written by the company

Custom Made Challenge Coins and Promotional Products


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

190 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

US Coin Depot great on sales, then you don't exist

I dealt with Jonathan Patti who almost three years ago sold me three rolls of coins, he said he wanted me to contact you if I ever needed to sell the coins. I had a personal need to sell the coins so I called him almost two months ago and after the short conversation I made numerous calls to his cell phone and office with no call back. I sent him an email on 28 Aug and got no response back. His assurances on being able to sell them back to him when he was selling are not worth a dime. DO NOT PURCHASE FROM HIM.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Conversation

I always call so I can speak with a real person. Your people are respectful, knowledgeable, offer choices, and I can understand them.

28 August 2025
Rated 5 out of 5 stars

They make it easy

Friendly, patient, fast and so very adaptable. Can't say enough. We are a large organization, and changes took place with the design, and they just rolled with it.

31 July 2025
Rated 5 out of 5 stars

We had a VERY tight deadline

We had a VERY tight deadline; so tight most companies probably would have just flat out told us "No." After we got our first proof a real person immediately followed up with a call, which I missed, so they follwed the call up with a text message to offer help if needed. The representative we worked with went far above and beyond to help us meet our deadline, ever making the custom the design for the coin from just a description.

4 August 2025
Rated 5 out of 5 stars

I was very pleased with the service I…

I was very pleased with the service I got from Kenny when I was working on a challenge coin design and order. I made a few changes and they were made immediately and the way I wanted them to be. I will be anxiously awaiting my order of 300 coins.

30 July 2025
Rated 5 out of 5 stars

Department Rebranding

Communication and feedback were excellent and much faster than expected. I was dealing with two different manufacturers and Coin Depot was very responsive and assertive. The other manufacturer was unwilling to entertain two different coins until a first purchase was made due to it being their "busy season".

I recommend Coin Depot to anyone seeking challenge coins or any other product offered. Present, Fast, Accurate, and Accommodating.

3 June 2025
Rated 5 out of 5 stars

Phenomenal company to include customer…

Phenomenal company to include customer service, art department, and pricing. I told a colleague today, “if you hear of someone else using a different company- tell them they are an idiot… then have them call me so I can tell em about coin depot”

15 May 2025

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