We had a VERY tight deadline; so tight most companies probably would have just flat out told us "No." After we got our first proof a real person immediately followed up with a call, which I missed, so... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff and design team were absolutely amazing! I had a rough idea of what I wanted but it quickly started coming together thanks their expertise. New drafts were timely and they were extremely pat... See more
Company replied
This is the second time using this company and they have always been fast to respond and deliver. The level of customer service and communication is top of the line. Coin came out perfect and we are e... See more
Really good looking coins, but the wrong proof was ordered initially. Despite showing and receiving additional proof by email that we wanted the 2nd option, we were still blamed for the wrong order an... See more
Company details
Written by the company
Custom Made Challenge Coins and Promotional Products
Contact info
2200 Winter Springs Blvd, 32765, Oviedo, United States
- 800-803-2879
- info@coindepot.com
- coindepot.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
US Coin Depot great on sales, then you don't exist
I dealt with Jonathan Patti who almost three years ago sold me three rolls of coins, he said he wanted me to contact you if I ever needed to sell the coins. I had a personal need to sell the coins so I called him almost two months ago and after the short conversation I made numerous calls to his cell phone and office with no call back. I sent him an email on 28 Aug and got no response back. His assurances on being able to sell them back to him when he was selling are not worth a dime. DO NOT PURCHASE FROM HIM.
Describe Your Coin and Wait for the Magic
Just provide some language on what you want the coin to look like and Coin Depot does the rest!
Great customer service
Great customer service. Quick design mock up and quick replies to emails. Cost was a plus.
Conversation
I always call so I can speak with a real person. Your people are respectful, knowledgeable, offer choices, and I can understand them.
Great company to work with
Easy company to work with. Really great with design changes. I hope the product comes out as good as it looks on the mock up!
They make it easy
Friendly, patient, fast and so very adaptable. Can't say enough. We are a large organization, and changes took place with the design, and they just rolled with it.
We had a VERY tight deadline
We had a VERY tight deadline; so tight most companies probably would have just flat out told us "No." After we got our first proof a real person immediately followed up with a call, which I missed, so they follwed the call up with a text message to offer help if needed. The representative we worked with went far above and beyond to help us meet our deadline, ever making the custom the design for the coin from just a description.
I was very pleased with the service I…
I was very pleased with the service I got from Kenny when I was working on a challenge coin design and order. I made a few changes and they were made immediately and the way I wanted them to be. I will be anxiously awaiting my order of 300 coins.
Perfect
So easy to get exactly what I wanted really fast getting me a proof. Great company.
Department Rebranding
Communication and feedback were excellent and much faster than expected. I was dealing with two different manufacturers and Coin Depot was very responsive and assertive. The other manufacturer was unwilling to entertain two different coins until a first purchase was made due to it being their "busy season".
I recommend Coin Depot to anyone seeking challenge coins or any other product offered. Present, Fast, Accurate, and Accommodating.
Professional and quick to respond
Professional and quick to respond. Everything was up front and easy to manage.
It was great working with you company
It was great working with you company. I am shor I will be ordering again
Phenomenal company to include customer…
Phenomenal company to include customer service, art department, and pricing. I told a colleague today, “if you hear of someone else using a different company- tell them they are an idiot… then have them call me so I can tell em about coin depot”
I was very pleased with how fast and…
I was very pleased with how fast and easy it was to make changes to the design, ask questions. The whole team was easy to work with.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








