Good communication from Coffee Supplies Direct, to reply to my query about best before dates (18 months on the Tiziano Bonini). Ordered, and dispatch notification received 24 mins after ordering.... See more
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See what reviewers are saying
Always great prices, fast delivery, no issues whatsoever. I've been a returning customer for more than a year, ordering on a monthly basis. There has been only one occasion when something went wrong... See more
I gave a 1 star review to Coffee Supplies Direct for poor after sales service as my emails were unanswered. It turns out that the mails went straight to spam - has never happened to me before. Once co... See more
Found this company quiet by chance and the A mod A Mio Lavazza pods were exactly what's on the box and with the postage undercuts another large retail establishment by a lot I will be using them ag... See more
Company details
About Coffee Supplies Direct
Written by the company
About Coffee Supplies Direct
At Coffee Supplies Direct we have a very simple goal: to supply you with a range of hot beverage solutions at the right prices to keep your customers coming back for more.
We specialise in:
It’s a goal made easier by our competitive prices, fantastic customer service and unbeatable supplier expertise. Our recipe for success is simple.
We pride ourselves on our excellent customer service, wide range of products & our great relationships with our suppliers.
Delivery - Free delivery on orders over £60 with a Next Day delivery option available
Returns - 30 Day money back returns on items returned in their original condition
Credit - We offer a credit option through Klarna & Paypal Credit to help keep your business moving
Contact info
Unit 7-8 Leatherhead Trade Park, Station Road, KT22 7AG, Leatherhead, United Kingdom
- info@coffeesuppliesdirect.co.uk
- coffeesuppliesdirect.co.uk
4.8
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Due to the courier who could not follow…
Due to the courier who could not follow instructions and decided to leave products outside in the rain overnight instead of returning them back yo depot
26 November 2024
Reply from Coffee Supplies Direct
Dear Pete,
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the courier’s actions. Leaving your products outside in the rain is absolutely not acceptable and should not have happened. We take matters like this very seriously and want to resolve this for you as quickly as possible.
Please contact us directly via this link: https://www.coffeesuppliesdirect.co.uk/pages/contact-us, and we’ll ensure the issue is rectified to your satisfaction.
Thank you for bringing this to our attention, and we appreciate your patience while we address it.
Kind regards,
Coffee Supplies Direct.
Excellent service
26 November 2024
Easy to order and the order was…
Easy to order and the order was dispatched the same day and delived within 4 days by Roal Mail
26 November 2024
ordered product & ws delivered within 2…
ordered product & ws delivered within 2 days great service , I will be ordering again from this supplier
26 November 2024
6 days still waiting for delivery
26 November 2024
Reply from Coffee Supplies Direct
Dear Tommo,
Thank you for your feedback, and we’re sorry to hear about any confusion or frustration regarding your delivery. According to the tracking information, your item was successfully delivered yesterday.
We dispatched your order on Tuesday, the 26th, and while Royal Mail typically delivers within 2–3 working days, occasional delays can occur. In this case, your order was delivered on the 4th working day.
We sincerely apologize for any inconvenience this delay may have caused and appreciate your understanding. If you have any further concerns or need assistance, please don’t hesitate to contact us directly via this link: https://www.coffeesuppliesdirect.co.uk/pages/contact-us
Thank you for your patience and support.
Kind regards,
Coffee Supplies Direct.
The coffee arrived safely
The coffee arrived safely. It's delicious and the company that produce it put back into the community.
26 November 2024
My experience is generally OK except…
My experience is generally OK except for one problem earl grey tea bags, all you have are silly dippy things on a string, can't get two cups from one unit, so they are very expensive to use, looks like we will be buying from Tesco.
26 November 2024
Faultless service
Coffee ordered on Thursday delivered on Saturday brilliant service. Great coffee great price.
30 November 2024
Excellent Service
I always receive excellent service from Coffee Supplies Direct. The large tins of Kenco Latte are always a great price and delivery is very quick. I would recommend them.
26 November 2024
Excellent Service
Excellent service from Coffee Supplies Direct. Easy to use website and my goods arrived, well packaged a couple of days later. I would highly recommend Coffee Supplies Direct.
16 November 2024
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