Coffee Friend Reviews 

Smooth process, fast delivery and without issues

When I opened the box, the coffee-cups sang a song for me.
It was an emotional moment

With such good prices I was surprised at how fast and well organized they are.
The Espresso machine was delivered in the right time, in perfect condition. And I was kept informed along the way, which I appreciate.

It has been a pleasure.

I rarely write reviews, but this experience deserves one:

I recently bought a refurbished Lelit Anita coffee machine from CoffeeFriends.nl, and the whole process was disappointing from start to finish.

First, the dispatch took almost two weeks, despite multiple follow-ups.
When the machine finally arrived, it was very poorly packaged. It wasn’t properly secured in the box and had clearly been moving around during transport. The styrofoam protection had come loose, broken apart, and ended up in small and tiny little pieces everywhere - not just around the machine, but inside it as well. The machine wasn’t covered in plastic, so all of that debris got into the water tank and internal areas.

I spent almost an hour cleaning it before even attempting to use it.

Then came the next issue: the tamper, usually fixed in front of the grinder, was MISSING! So preparing a proper espresso wasn't possible!.

But the worst part: after making and drinking a coffee, I noticed styrofoam particles sitting on top of the coffee puck. That means I had just consumed coffee that had been in contact with styrofoam contamination!

Overall, this was the MOST frustrating experience. Poor logistics, poor packaging, and poor quality control and, so far, NO ADEQUAT RESPONSE - they just seem to not care!
I would strongly advise others to think twice before ordering from CoffeeFriends.

Way too long delivery, misleading expected delivery time below product

fast delivery and even faster communication

quick delivery, good and transparant process or ordering

Good prices, good delivery

So I ordered a coffee machine on january 17 2026. When I received to product I wanted to return it the next day so I contacted the company. I could return it but I had to fill in a label that they would mail to me. So I waited but they did not send me the label. I asked them many times to mail me the label but got no answer. It gave me stress since I had to return the product in 14 days, otherwise the term was over. 6 days later I got an excuse for the delay en I got the label. They wanted me to make many pictures of the coffee machine en the box and I had to send it to Poland for inspection. I got a bad feeling since I was giving the impression dat it was a Dutch shop. After the check in Poland I would get the refund immidiatly they said. It took a lot of effort to return the product. Then I heard nothing for many weeks. I send many mails about the refund and had to wait long for a reaction. Every time I got another excuse why they did'nt make the refund. Excuses after excuses for weeks. Still no refund. 6 weeks later, after many mails and threatening to settle it all with VISA, confronting them with my rights and to place honest reviews about my experiences, I got my refund. So keep in mind that when you buy a product in this shop, you will go thru hell for weeks if you want to return it and may not get your money back unless you are willing to fight for it.

Great shop
Fast Delivery.

I became it quickly, no troubels, vvery good.
Thanks

Good product, fast delivery, good price.
Thanks

They say sending items, they won’t show what they have send, and then even though no prove has been provided tell you that when you don’t receive the items you have purchased, it’s the transporters fault, and that you can take care of it yourself, they steal
Little amounts every time, 80 euros here 70 there, watch out for these scammers!! Don’t order, you have been warned!

Bought a built in coffee machine costing €1843.99 on Feb 13th. Website clearly states deliver 1-5 days. Today is 4th Mar & I am still waiting for Delivery. Customer service response is slow & not meeting the required levels of customer satisfaction.

One of the best coffee machine related shops in Europe. Most of the time the best prices you can find and the service is always excellent. I had a couple times there was some fault with a machine and the help I received was friendly and the solution offered was perfect. Highly recommend.

Great Brittish tea for a modest price.
Received witin a week from order

Fast service and exciting flavors in beans.
My machine La Pavone is beautiful and works amazing.