COCUNAT Reviews 

8,609
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 222 reviews, reviewers had a great experience with this company. Customers frequently praise the products for their high quality, natural ingredients, and gentle formulas that deliver visible results, making skin smoother, firmer, and more radiant. Many appreciate the lightweight textures, pleasant scents, luxurious feel, excellent customer service, and fast, reliable delivery. However, some customers noted issues with product application, such as serum coming out too fast and being wasted. A few others felt certain products did not provide expected results, leading to dryness or no noticeable improvement. Additionally, some reviewers experienced significant delays in receiving orders, mentioning unhelpful AI customer service or lack of follow-up.

What people talk about most

Product

Users describe positive interactions with product, with many expressing love and satisfaction for the items,... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the products'... See more

Order

Customers had ambiguous experiences with order, with many reporting significant issues such as delayed or... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising fast delivery... See more

Customer service

Customers consistently note positive experiences with customer service, with many reviewers praising the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had been using another miconeedling product, but that caused redness. Yours, I'm happy to say, did not! It was somewhat harder to manage pressing the pump as I have arthritis. I also had way too mu... See more

Company replied

Rated 3 out of 5 stars

Didn’t receive the correct order but rectified a week or so later. First application disappointing since the serum comes out way too fast and much is lost in drips or spillages. Have to stop the pro... See more

Company replied

Rated 3 out of 5 stars

I just used my second treatment and after the 3rd day my skin is looking a little dry but I do feel it’s helping minimally with smoother skin and helping with fine lines. It’s not a dramatic differen... See more

Company replied

Rated 5 out of 5 stars

I’ve been using COCUNAT for a while now, and I’m honestly so impressed! The products feel so natural and luxurious — my skin looks noticeably more radiant and firm. I especially love how lightweight t... See more

Company replied


Company details

  1. Cosmetics Store

Written by the company

En Cocunat, nuestro principal compromiso es cuidarte; con cada producto, con nuestra atención, ayuda, mejoras en la web para que encuentres los productos, traer esas marcas que estabas buscando… con cada gesto queremos cuidarte, o como a nosotros nos g...


Contact info

3.9

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.9

All reviews

(8,609)

559 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The folks at Cocunat ALWAYS get my…

The folks at Cocunat ALWAYS get my order to me super quickly, when ch is great because I don’t need to go without my curly hair products!! It’s such a friendly company! I’ve been getting my hair products from them since before 2020 and, hopefully, I’ll continue to do so for a very long time. I get compliments on my curls all the time now and I know it’s because of their products.

8 November 2025
Unprompted review
COCUNAT logo

Reply from COCUNAT

Thanks Kelly for the review! We love Curly hair 💚

Rated 5 out of 5 stars

Amazing products

Amazing products which I have used for a while. Nothing else quite suits my hair and delivery and negotiating the website is straight forward and effective.

1 November 2025
Unprompted review
COCUNAT logo

Reply from COCUNAT

Thank you Claire!! We hope you continue to enjoy our products ✨✨✨✨

Rated 5 out of 5 stars

High quality

Im in love with the products and amazing customer care! Highly recommend!!!

5 November 2025
Unprompted review
COCUNAT logo

Reply from COCUNAT

We love your review 🤩 Thank you Sonata🤗🎉

Rated 5 out of 5 stars

I love these products.

I love these products.

They are the only products that make a difference to my curls which are loose curls and are a mess after each sleep.

Thank you Cocunat

7 November 2025
Unprompted review
COCUNAT logo

Reply from COCUNAT

We are happy to read this Samantha! We love taking care of your hair 🤩

Rated 1 out of 5 stars

Disappointed

After reading all the positive reviews about the Cocunat microneedling, i purchased 6 microneedling heads at great expense. I have been very disappointed. The serum is very drying on the skin and therefore quite unpleasant. I see no results in terms of skin firmness (which is what I was looking for), if anything, my lower face looks quite saggy the next day (and for a day or two after treatment). I feel quite self conscious. I have persevered with the treatments (since it was expensive and there are so many excellent reviews for this product!) but i have now reached the level of disappointment where i will simply throw the last two heads away!

3 November 2025
Unprompted review
COCUNAT logo

Reply from COCUNAT

Hello Sophie,

Thank you for sharing your experience with us! We are sorry to hear that you are not completely satisfied after using our Clinical Beauty Filler. Several factors can impact the effectiveness of facial care, including the application and quantity used.

We would love to learn more about your experience so that we can provide you with specific recommendations to help you achieve better results.

Please send us the requested information so that one of our experts can contact you.
🤗💜

Rated 5 out of 5 stars

Fast delivery and excellent quality

I received the CLINICAL THE REAL C capsules and they are really good. It is easy to use them and they're making the skin smooth and radiant. Moreover, they were delivered quickly and beautifully packed. I recommend ordering from Cocunat.

14 February 2025
Unprompted review
COCUNAT logo

Reply from COCUNAT

Thank you Ana for your feedback! We love to hear that you're happy with our products❤️!

Rated 5 out of 5 stars

Just love the Filler from Cocunat

Just love the Filler from Cocunat! It definitely changed my skin, I’ve noticed a texture improvement and it looks and feel healthier! Highly recommend it!

15 June 2025
Unprompted review
COCUNAT logo

Reply from COCUNAT

Thank you Alexandra for your feedback! We love to hear that you're happy with our products!

Rated 4 out of 5 stars

I love their skincare

I love their skincare
One of the best 🫦🤞🏻

5 August 2025
Unprompted review
COCUNAT logo

Reply from COCUNAT

Thanks Venus for the review💕 We are delighted that our products work so well for you ✨

Rated 5 out of 5 stars

I read a very positive review about one…

I read a very positive review about one product here from a person that complained that other products leave red spots on the skin and this one didn;t. This was exactly my experience with others. brands. So I decided to give it a try. It was related to microneedling. Nevertheless, it worked and I'm grateful I found this brand and there are so many positive reviews about them which helped me decide to try.

4 November 2025
Unprompted review
COCUNAT logo

Reply from COCUNAT

Thanks Kwamme for the review! We love Clinical beauty filler ❤️Welcome to the Cocunat family! 😉✨

Rated 2 out of 5 stars

I never recieved my last 2 orders

I never recieved my last 2 orders. And im on the 6 month club plan. I should have 2 of those microneedle serums. And I email and cant get an answer.

5 October 2025
Unprompted review
COCUNAT logo

Reply from COCUNAT

Hello Julianna!

I am contacting you here because we received your review on Trustpilot informing us that you are having some issues with CLUB.

I have checked your subscription and see that you subscribed with the email address:
juliannadelesha05@gmail.com
Registration date: 3 September

You currently have one order delivered and another in preparation. The chosen date for your second order was 4 November, so I do not see any delay.

Do you have any questions about your subscription? I am at your disposal for anything you may need💕

Best regards,
Celeste, Customer love team

Rated 1 out of 5 stars

I contacted customer service twice with…

I contacted customer service twice with no responses. Given that, I wont use the product going forward

1 October 2025
Unprompted review
COCUNAT logo

Reply from COCUNAT

Hello Betsy!

Thank you for sharing your experience with us. We are very sorry for the inconvenience caused. ❤️

Customer satisfaction is our priority. Therefore, we kindly ask you to provide us with the requested information so we can find your case and provide you with a solution as soon as possible ✨

Rated 5 out of 5 stars

The Glow body milk

The Glow body milk is very hydrating, leaves the skin radiant and has a wonderful glow. It is my favorite product for summer. The packaging is very practical and easy to apply with the pump.
The order arrived very quickly.

14 August 2025
Unprompted review
COCUNAT logo

Reply from COCUNAT

We are so happy to read your review! That's fabulous, you will love all our products ;) 😊💜

Rated 5 out of 5 stars

I'm hooked on Coconaut

I originally started using Cocunat hair products for curly hair and genuine loved the products. I received several skin care samples that I enjoyed which lead me to order skin product which has lead me to order makeup and now I'm hooked! Love all my products from products that work to product that simply makes me look and feel great.

28 October 2025
Unprompted review
COCUNAT logo

Reply from COCUNAT

Thank you so much for your review! We love to hear that you are happy with our products!😍

Rated 5 out of 5 stars

Clean Beauty That Actually Works!

I’ve been using Cocunat for a while now and I’m genuinely impressed. Their products actually do what they claim — my skin feels softer, more hydrated, and the natural ingredients give me peace of mind. I also love that the brand focuses on clean beauty and eco-friendly packaging. The textures and scents feel luxurious without being overpowering. Shipping was smooth, and the presentation of the products was beautiful. You can tell they really care about the experience from start to finish. Highly recommend if you’re looking to switch to a more natural and conscious skincare routine!

17 September 2025
Unprompted review
COCUNAT logo

Reply from COCUNAT

We are so happy to read your review! That's fabulous, you will love all our products ;) 😊💜

Rated 5 out of 5 stars

I love COCUNAT🩷 their products are…

I love COCUNAT🩷 their products are amazing especially the micro needle filler! The results amazed me! Firmer skin and more glowing face! Radiant skin for sure!🥰 also it reduce wrinkles!i also have tried their beauty base and the creamy blush! So cute!🫶 can’t wait to try more!

27 October 2025
Unprompted review
COCUNAT logo

Reply from COCUNAT

We are so happy to read your review! That's fabulous, you will love all our products ;) 😊💜

Rated 5 out of 5 stars

I use Coconat products

I use Coconat products – they are simply amazing! The face filler gives a very beautiful result, and the facial oil with natural oils is absolutely fantastic!
Thank you for the great quality!

1 August 2025
Unprompted review
COCUNAT logo

Reply from COCUNAT

We are delighted that our products work so well for you ✨

Rated 5 out of 5 stars

I've loved Cocunat products

I've loved Cocunat products. Their skin line is amazing, the Clinical the real C serum helped me reduce my dark spots and gave me an amazing glow. Really recommended!

27 October 2025
Unprompted review
COCUNAT logo

Reply from COCUNAT

We a very happy for your good experience with our products 💗 Thank you!

Rated 5 out of 5 stars

THE LIFT Eye Contour MY FAV

I recently tried THE LIFT Eye Contour Serum, and it completely surprised me. The texture is light, absorbs fast, and you can actually feel the tightening effect within seconds. My eye area looks smoother, more awake, and lifted almost instantly. The +8-hour lift claim is real — my makeup stays flawless all day, and the fine lines around my eyes appear softer.

After a week of use, I’ve noticed that my skin feels firmer and more elastic. It’s like my eyes got a mini facelift without the effort. I also love that it stimulates collagen production, which means the results aren’t just temporary.

2 September 2025
Unprompted review
COCUNAT logo

Reply from COCUNAT

We appreciate your words very much as they help us to continue offering the products! 🤩

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