Cocooncenter Reviews 

There were couple of items missing from my order. I immediately contacted the customer service. Guess what they asked me to do? To send photos of the outside of the parcel, the copy of my ID card and a handwritten letter in which I certify that I have not received the products! I would never give this shady company a copy of my ID, who knows what they will do with it. Clearly they just want to boss you around and you still won't get your refund, as others here have written. Luckily I used PayPal, so I got my money back by opening a dispute with PayPal. I won't be buying anything from this company anymore. Be aware that if something goes wrong with your order, you're on your own, they won't help you.

Perfect prices and such a massive collection of products, unfortunately the worst thing in this website is the customer service. They are always dealing with you as a liar’s, in they doesn’t follow the quality of delivering the items several times i was facing an issue with damage or broken or leaking items without any result to the regarding customer satisfaction.

I can't say I was a bit worried to order here due to a lot of 1 star review, but decided to give a shot anyway and I must say I am happy that I did that.
Delivered on time, well packed, products as described, I am sure that we will deal again, thank you.

Thenk you i love the product fresh and nice Carefully packed

I recently ordered some shampoos and cosmetic and everything looks good. The parcel arrived even earlier than expected.

Very fast delivery, 3 days and I received my parcel to Denmark. I have before purchased from cocooncenter, and always satisfied with their service and delivery. If something gets wrong or product damaged, they are fast in helping.

They could minimize the price on "Free delivery from 149 € of purchase" because 149€ are a lot.

But overall I'm satisfied with cocooncenter.

Such bad customer service. My order has been delivered to an old address by mistake and it was impossible to either collect it or refund it afterwards. Both Evri and CocoonCenter do not help at all. Almost 2 months past.

Ordered a face cream via Amazon and seller was Cocooncenter. A partly unsealed parcel was posted through my door with nothing inside. I knew what it was supposed to be as I was expecting this parcel that day and the tracking number on the envelope and my order matched but they initially denied it was their parcel because they always box their items up. Proved to them with several photos the poor packaging/the matching tracking numbers but still they kept asking for more information, same as I’d already given. Final straw was when they sent me paperwork for litigation and said it would take 4-12 weeks to resolve (all over a £10 face cream). I gave up and contacted Amazon direct who refunded me straight away and said they would claim from Cocooncenter. I would never ever recommend this company to anyone. Avoid!!!

After ordering from this company before reading the reviews here I was actually ready to receive a damaged parcel or not receive a parcel at all.

To my surprise, the parcel was delivered early and in perfect order.

BAD customer service..I spent about 300$ but I don't get my order.. I order it at 8 of August .It have been 2 month, but I dont get my order..I sent to them and call them 4 to 5 times ,every time they say that they can't refund and give me my money back unti the shipping company tell them my order is lost..2 month and I have to wait more to confirm that !!

The product I ordered has never arrived. On the delivery date I have received an e-mail saying they were unable to access the pick-up location where they were supposed to drop the product. Are you kidding me? They cannot access their own pick-up locations... Also, the e-mail said I can choose a different delivery option but no option was available. Of course they didn't reimburse me for the product.

ORDER  CUK-18630827-COC

Useless customer service!
I've placed an order on the 19th of August, the parcel got lost. After contacting the customer service, and asked for the refund, they sent me another parcel, despite I didn't need it anymore.
I wouldn't recommend to buy from this website.

Great products, however APPALLING customer service. Despite also being advised that you can write a review on their website after placing an order, there is no such option. I was due to receive a selection of products yesterday 01/08/22. When it did not arrive, I queried it and was told it had been rejected by customs. Note, I had to contact them. Unfortunately, I really need the products, so have had to arrange for a new delivery which could take up to 7 days. There is no offer of any compensation of any sort, not even for the original delivery charges. It's clear that customer service is not a focus for Cocoon Centre. The options are either a refund or reissue the order and wait. Being particularly customer focussed myself, it's unlikely I will order from them again.

Had an issue and was dealt with by Lauriane, a junior member of staff who replied to an email, she got all the facts incorrect, lied to me, reassured me the matter would be resolved, then emailed to say that no resolution would be forthcoming, do not use this company, very unprofessional, practice immorally and against legal guidelines. The company is being reported to all governing authorities and legal action will be commenced. Further the staff member was rude, uninformed and unhelpful.

One item was missing from my £85 order, the cheapest item of about £3.50. It was only a small thing so I didn’t realise until later. When I did after about a week or so, I wrote to the customer centre to notify them of this error and ask for the item to be reposted. With other web stores this is usually a non-issue, they review the order, apologise profusely, replace the item with no fuss - all for the sake of retaining a valuable customer. That’s clearly not the ethics of this online establishment. The customer service wrote back requiring me to submit more documents than is required to get a passport:
- A clear copy of your ID (recto + verso)
- A handwritten and signed letter indicating the facts, including : the order number, the parcel number, the reference of the item.
- A picture of the products and parcel received.

Not only is this requirement a complete nuisance, archaic (a hand-written letter?!), absolutely disproportionate to the nature of the issue, it’s simply not safe to email a copy of your ID. When I responded offering to show them the requisite documents over a zoom call if they needed to validate my identity, they didn’t reply.
Customer service is everything. This was first and last order from cocooncentre, and I’d strongly recommend against it.

Order was not delivered. Contacted Cocoon but got no reply, despite my many emails. I was able to claim the money back via my credit card in the end - but what a hassle. And it meant I had to buy what I wanted somewhere else.

Really pleased with Cocooncenter. The website offered great products at a very good price. The threshold for free delivery seems a bit high though. Delivery took nearly 2 weeks, but everything I had ordered was delivered intact.

Worst customer service I have experienced. They don’t want to take any responsibility. The courier Evri assured me I was still on time to change the final delivery address since they had the parcel in their depot still, but I would have to contact Cocoon Center- but guess what? Cocoon center was on holiday (French holiday though they sell to UK, weird), so by the time Cocoon customer service got back to me, they wash their hands and say they can’t help! Horrible service, rude service and especially NOT reliable!

Stay away from these scammers! I bought a health product in lockdown, I was terribly ill, I paid a fortune, but I never received it! Yet, I keep on receiving their unwanted spam mail regarding offers of existing (or not???) products! Shame, shame, shame, you cheaters! And you still email me bonus and offers! Do you really think I will use your site again??

I have never received my order, l emailed them twice but they have never replied Avoid this company!