Coco & Coir Reviews 

706
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, most reviewers were somewhat happy with their experience overall. Consumers consistently praise the excellent quality of the products, noting they work wonderfully for plants, seeds, and gardening projects. Many people frequently highlight the convenient packaging and easy website ordering process that makes their purchases completely straightforward. Some reviewers were not happy with long delivery delays and a very noticeable lack of communication from support teams. Customers also reported waiting several weeks for their packages to arrive or encountering issues with incomplete orders. A few people experienced frustration when items were out of stock or arrived much later than originally promised.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the high quality of the compost and coir... See more

Delivery service

Users describe ambiguous interactions with delivery service, as experiences varied significantly among... See more

Order

Reviewers express strong dissatisfaction regarding severe delays and missing items in their orders. Consumers... See more

Quality

Consumers find quality to be a great source of satisfaction, frequently praising the phenomenal coco blocks... See more

Response time

Clients share profound frustration regarding the response time, noting that customer service is virtually... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great stuff, ready in minutes by just adding water in the provided bag, even looks nice in a plant pot. Seems environment friendly, as made from coconut production waste and pressed to solid blocks th... See more

Rated 4 out of 5 stars

I love the products but took a star off because of the very long wait for my order to be sourced and dispatched. I do understand the numerous potential delays that can occur with items sourced overs... See more

Rated 4 out of 5 stars

You alerted me by email me to the product I required being in stock. I wasn't able to see the product I have had before, but a larger pack which I assumed was a double pack. Unfortunately having just... See more

Rated 5 out of 5 stars

Fast delivery and great selection of quality compost. Made a mixture for my rubber plant which had not been looking happy for a while and within a week it has perked right up! Would be handy if the l... See more


Company details

  1. Garden

Written by the company

We’re passionate about promoting sustainable farming. For this, we turned to the coconut, one of the most versatile fruits in the world. We took the coconut’s husk, which is usually thrown away, to create a range of products that make your home and garden a more lush place. With our high-grade, peat free, organic coconut compost, we want to encourage a shift to peat-free gardens. We’ve also developed a range of sustainable, finely-crafted doormats from the coconut’s husk which will imbue your home with a warm, earthy vibe.


Contact info

3.6

Average

TrustScore 3.5 out of 5

706 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.6

All reviews

(706)

61 reviews in the last 12 months

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Rated 5 out of 5 stars

Greatest gardening pruduct ever

Greatest gardening pruduct ever! The size of a large cereal packet and when water is added expands to at least 75 litres, easy to store and when blended with garden compost it has to be the best all round general compost for seeds cuttings and mulch.
Simply fantastic!

29 October 2024
Rated 4 out of 5 stars

Good price, good product, too much packaging.

The product looks good and the price point was competitive.
The 5th star is missing because of the packaging. Last time I bought coir 'bricks' they arrived without individual wraps and packaged in paper. This order came with thin plastic film around each brick AND in 6's wrapped in sturdy polythene, all in a large (and rather battered) cardboard box; and each 6-pack included a piece of thick, glossy paper giving usage information. Too much plastic, overly compost-resistant info pages.

The polythene warps are now protecting some cuttings but I'd rather have done without.

22 October 2024
Rated 5 out of 5 stars

Great quality and fast service

Great quality and fast service. I love this product and have purchased before from other locations, but there are more options available direct and the delivery was still FOC. I will definitely buy direct in the future and love the company and their products.

21 October 2024
Rated 5 out of 5 stars

Pet Safe

Plants are loving the fresh compost. So as my parrot, looks parrot safe as well in case they dig in the dirt. 💚 🦜

30 September 2024
Rated 4 out of 5 stars

Prompt shipping and the product is what…

Prompt shipping and the product is what I wanted not used yet as have to finish harvesting before topping up, the only downside was the courier, they notified me by email and the the app that the parcel was out for delivery but it wasn’t on the van, the next day when it was delivered the driver told me it been held back because the packing tape was coming undone

16 September 2024
Rated 5 out of 5 stars

Great mat

Great mat. Have bought a mat from Coco &Coir before which unfortunately got spoiled. (nothing to do with the mat) it was replaced by a mat purchased from else where, which promptly faded and fell apart. These mats are really well made, the colours are true and last. All in all a very good quality door mat.

16 September 2024
Rated 5 out of 5 stars

good product and good service

good all; round experience the mat is just what I wanted, and seems robust. smooth delivery which is very helpful

11 September 2024
Coco & Coir logo

Reply from Coco & Coir

Thank you for your review, Trevor! We are super glad you’re loving the doormat :)

Rated 5 out of 5 stars

Repeat purchase

previouly had pruduct from Morrisons All good so bought some more

11 September 2024
Coco & Coir logo

Reply from Coco & Coir

We're super stoked to hear you loved your purchase from us! Thanks so much for your kind words. We can’t wait to have you back for more!

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