Coco & Coir Reviews 

706
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, most reviewers were somewhat happy with their experience overall. Consumers consistently praise the excellent quality of the products, noting they work wonderfully for plants, seeds, and gardening projects. Many people frequently highlight the convenient packaging and easy website ordering process that makes their purchases completely straightforward. Some reviewers were not happy with long delivery delays and a very noticeable lack of communication from support teams. Customers also reported waiting several weeks for their packages to arrive or encountering issues with incomplete orders. A few people experienced frustration when items were out of stock or arrived much later than originally promised.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the high quality of the compost and coir... See more

Delivery service

Users describe ambiguous interactions with delivery service, as experiences varied significantly among... See more

Order

Reviewers express strong dissatisfaction regarding severe delays and missing items in their orders. Consumers... See more

Quality

Consumers find quality to be a great source of satisfaction, frequently praising the phenomenal coco blocks... See more

Response time

Clients share profound frustration regarding the response time, noting that customer service is virtually... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great stuff, ready in minutes by just adding water in the provided bag, even looks nice in a plant pot. Seems environment friendly, as made from coconut production waste and pressed to solid blocks th... See more

Rated 4 out of 5 stars

I love the products but took a star off because of the very long wait for my order to be sourced and dispatched. I do understand the numerous potential delays that can occur with items sourced overs... See more

Rated 4 out of 5 stars

You alerted me by email me to the product I required being in stock. I wasn't able to see the product I have had before, but a larger pack which I assumed was a double pack. Unfortunately having just... See more

Rated 5 out of 5 stars

Fast delivery and great selection of quality compost. Made a mixture for my rubber plant which had not been looking happy for a while and within a week it has perked right up! Would be handy if the l... See more


Company details

  1. Garden

Written by the company

We’re passionate about promoting sustainable farming. For this, we turned to the coconut, one of the most versatile fruits in the world. We took the coconut’s husk, which is usually thrown away, to create a range of products that make your home and garden a more lush place. With our high-grade, peat free, organic coconut compost, we want to encourage a shift to peat-free gardens. We’ve also developed a range of sustainable, finely-crafted doormats from the coconut’s husk which will imbue your home with a warm, earthy vibe.


Contact info

3.6

Average

TrustScore 3.5 out of 5

706 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.6

All reviews

(706)

61 reviews in the last 12 months

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Rated 3 out of 5 stars

Like the products

Like the peat free products but would prefer the orchid compost to be available in smaller packs. I only had one orchid to replant. Or could the packs be made so you only hydrate a quarter of it?

2 February 2026
Rated 5 out of 5 stars

Good product

Good product . Good delivery service.
Been using their products for a while and very pleased with the results.

28 January 2026
Rated 5 out of 5 stars

Good stuff

Got Coco last year and this year, much cheaper than Amazon and the deals are great. Arrived promptly, will use again next year too. 10/10. The points system means I can get a good bit of free stuff too. Can't go wrong.

26 January 2026
Rated 4 out of 5 stars

Great stuff

Great stuff, ready in minutes by just adding water in the provided bag, even looks nice in a plant pot. Seems environment friendly, as made from coconut production waste and pressed to solid blocks that take far less space than the conventional, humid compost. Not local though, and I don't know yet how much the plants will like it.

26 January 2026
Rated 1 out of 5 stars

Terrible customer service

I ordered a coco & coir mat on Amazon but I never received it, coco & coir said it had been delivered, they sent me a photo of it in the brown recycling bin which isn’t within my properties boundary, all the streets bins are in a public lane between 2 streets of terraced housing which anyone can access, the company would not refund me and kept saying it’s been delivered and have got the photo to prove it ( the one with it in the bin) and told me to check with family members and neighbours to see if they took delivery of it?! Bit of a contradiction there. I claimed my money back through A-Z on Amazon and have bought a lovely mat from Dunelm. Its shocking that delivery companies leave parcels outside to get stolen, several people on our street have had parcels missing including myself but to leave them outside your property boundary is even worse especially when I had no card or email to say it had been delivered and this company would not take any responsibility for it.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Fast delivery and great selection of…

Fast delivery and great selection of quality compost. Made a mixture for my rubber plant which had not been looking happy for a while and within a week it has perked right up! Would be handy if the large multi purpose came in smaller blocks but very happy with my purchase and so are my plants!

17 November 2025

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