Coastline Academy Reviews 

1,401
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,222 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently feel confident and comfortable in their driving lessons, noting the patience and supportive nature of the instructors, which eases anxiety. Reviewers frequently praise the clear explanations of traffic rules and procedures, alongside the positive encouragement received during practice. However, some people mentioned specific issues, such as one reviewer noting a lack of detailed, step-by-step guidance on certain maneuvers, particularly lane changing, while others reported uncomfortable experiences. A few other people also felt serious concerns about instances involving perceived aggressive tones, certain instructional methods during driving, and concerns regarding recording practices during lessons.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as patient, knowledgeable, and... See more

User experience

Customers report positive experiences with user experience, highlighting how calm and patient instructors are... See more

Service

People report positive experiences with service, noting amazing driving instructors who provide great... See more

Instructions

Reviewers mention positive feedback about instructions, highlighting that educators are calm, kind, and... See more

Customer service

Reviewers highlight positive aspects of customer_service, noting that interactions with support are quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just finished my road test with Coastline and absolutely feeling fantastic that I passed it on the first try. Thanks to Robert for being excellent guide throughout my lessons and test. I would stron... See more

Company replied

Rated 5 out of 5 stars

The scheduling is very convenient as we were able to select times that worked with our own schedules. My son was fully confident with the instructors, as a first time driver. The instructors were grea... See more

Company replied

Rated 5 out of 5 stars

Outstanding experience with drive instructor Michael D. He was patient, knowledgeable, calm, and reassuring, as well as attentive and encouraging. Both my son and I took lessons with him, and he made... See more

Company replied

Rated 5 out of 5 stars

Coastline was great for my son. The instructor was thorough, really helpful and gave excellent feedback both during the lesson and in a write up afterwards. I only wish we’d done all three lessons wi... See more

Company replied


Company details

  1. Driving School

Written by the company

Coastline Academy is the largest driving school in the country and the 6th fastest-growing education company in America according to Inc.com. Coastline was founded with the mission of eradicating car crashes and has provided top-quality education to over 250,000 driving students across 500+ cities, receiving a 98% 5-star rating. The company combines modern technology with rigorous safety standards to deliver a learning experience that is personalized, safe, and efficient.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Replied to 76% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,401)

838 reviews in the last 12 months

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Rated 5 out of 5 stars

Book with Javad

Javaad was awesome easily the best instructor I’ve had

14 July 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

Thank you for your wonderful feedback, Buck! We're glad Javad made such a great impression as your instructor.

Rated 5 out of 5 stars

I had a fantastic experience with…Byron! Yayyy

I had a fantastic experience with Byron! I’ve never seen so much passion and attentiveness from an instructor…he really cares about teaching you to drive well and safely. What a guy!! Thank you for helping me pass Byron!

15 July 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

We are grateful for your kind words about Byron! His passion for teaching safe driving is truly valued. Congratulations on passing!

Rated 5 out of 5 stars

Great experience

Great experience

13 July 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

Thank you for sharing your experience with Coastline Academy. We are glad it was a great one!

Rated 5 out of 5 stars

Michael C

Michael C. was helpful and informative. He guided me through everything step by step and always left room for questions. He made me feel safe, comfortable and encouraged. I would definitely recommend him to fellow driving students. Thank you so much!

11 July 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

We are thrilled to hear Michael C. made you feel safe, comfortable, and encouraged. We'll be sure to share your kind words with him!

Rated 5 out of 5 stars

the best instructor ever

the best instructor ever, very honest and will lead you to success in your driving. also very funny as well

12 July 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

We sincerely value your kind words, Niyah. Honest guidance and a positive experience are what we strive for. So glad it led to your success!

Rated 2 out of 5 stars

Not Beginner Friendly

The company should not advertise lessons for first time drivers. I came into the first lesson with barely any experience. I was looking forward to working alongside a patient instructor who could teach me as I do not have the support system for that. I even told the instructor that I had little to no experience. After the first lesson, I learned the instructors are not there to guide you like I expected. It’s more of a “crash course” layout where the lesson is treated like the actual DMV test. I was scolded for mistakes with little to no explanation on how to do things correctly and just expected to know what to do. Any time I would ask a genuine question to improve, my instructor (Arnold N.) responded passive aggressively. He was clearly frustrated throughout the 2 hour long lesson even though it wasn’t unreasonable of me to expect him to do his job of being helpful and understanding (he was the instructor after all). I got the impression that he didn’t want to do any sort of teaching which created a tense atmosphere for me. I did my best to remain calm throughout since I realized he would not budge in his attitude. Instructors should have the ability to be patient, understanding, and provide guidance to new drivers. It is not unreasonable or unrealistic to expect that. As the first time driver, I should not have been put in a position where I had to remain calm while managing my own anxiety, the road, and my “instructor’s” negative emotions. I do not recommend if you are absolutely new to driving. I am at least grateful that he did tell me about the essentials of driving but overall extremely disappointed.

10 July 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

Thank you for taking the time to share your feedback. We understand how important it is for a first-time driver to feel supported, comfortable, and encouraged during their first lesson, and we appreciate you sharing your experience with us. We have reached out to you directly to better understand your concerns and discuss how we can help make this right.

Rated 5 out of 5 stars

Great instructor.

7 July 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

We are thrilled to hear you had a great experience with our instructor. Thank you, Ann!

Rated 5 out of 5 stars

very nice instructor definitely…

very nice instructor definitely recommend Paul he was an amazing instructor made me feel safe and comfortable on the road definitely helped me when it came to getting my speed up

10 July 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

Thank you for your kind review! We're so glad to hear Paul helped you feel safe, comfortable, and confident behind the wheel while building your driving skills. We appreciate your recommendation and wish you all the best on the road!

Rated 5 out of 5 stars

Raymond was amazing

Raymond was amazing! My daughter felt very comfortable and he was very thorough and explained to her everything she needed to work on. This is my fourth child learning to drive and he has been the best instructor so far.!

11 July 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

Thank you so much for taking the time to share your experience! We're thrilled to hear that Raymond made your daughter feel comfortable, provided such thorough instruction, and helped her understand exactly what to work on. Hearing that he's been the best instructor among your four new drivers is incredibly meaningful, and we'll be sure to share your kind words with him!

Rated 5 out of 5 stars

Matthew has been wonderful with my son…

Matthew has been wonderful with my son and his driving lessons. He’s very thorough at explaining specific procedures and my son has had a great experience and looks forward for his next lesson!

20 June 2026
Unprompted review
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Reply from Coastline Academy

Thank you for your wonderful feedback, Jessica! We're glad Matthew's thorough explanations made your son's lessons a great experience.

Rated 5 out of 5 stars

Excellent instructor!

Raymond goes through everything- all the things you need for your permit and for your license test. He’s really fun to talk to and easy to drive with and makes you feel comfortable and safe being around. If you mess up, it’s OK. He doesn’t make you feel bad about yourself.

10 July 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

Thanks, Heidi! We're glad Raymond made you feel comfortable and confident. Your kind words mean a lot to us and to him.

Rated 5 out of 5 stars

Great Lesson!

william is a great instructor! Very easy going and insightful. 😊

10 July 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

Your review is appreciated, Sophia! We're glad William made your lesson easy and insightful. We'll share your kind words with him.

Rated 5 out of 5 stars

Oliver is a great instructor

Oliver was easy going and relaxed and made me feel safe and confident
He commended what I did well and encouraged me to do better

23 June 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

Your positive feedback about Oliver is appreciated. We're glad he made you feel safe, confident, and encouraged throughout your experience.

Rated 5 out of 5 stars

2nd driving lesson

Eric S. was amazing as well. He taught me even more to be better than I was during my 1st lesson. He's very calm, patient, and comforting when it comes to making little mistakes and feeling a little nervous. I enjoyed and learned a lot from him as well, super grateful to be taught by him.

9 July 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

We greatly appreciate your kind words about Eric S. His calm and patient approach reflects what we strive for at Coastline Academy.

Rated 5 out of 5 stars

Amazing

Amazing! Very patient and extremely easy to get along with

9 July 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

Thank you immensely, Nicole! Your kind words about our patience and approach mean a lot to us.

Rated 5 out of 5 stars

Hong Tran was an extremely friendly and…

Hong Tran was an extremely friendly and funny instructor for my first time lesson. He was professional and made sure that the ride was fun and educating.

9 July 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

Thank you for taking the time to share this. Hong Tran's friendly, professional approach made your first lesson both fun and educational. We're glad you had a great experience.

Rated 5 out of 5 stars

Safe

Safe, fast and easy

19 August 2025
Coastline Academy logo

Reply from Coastline Academy

Thanks for sharing! We are glad your experience with Coastline Academy was safe, fast, and easy.

Rated 5 out of 5 stars

Steve was very helpful and reassuring

Steve was very helpful and reassuring. He made me less nervous. The driving experience was enjoyable.

9 July 2026
Unprompted review
Coastline Academy logo

Reply from Coastline Academy

We are thrilled to hear Steve made your driving experience enjoyable and reassuring. Thank you, Natalia!

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