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coasterfurniture.com Reviews 1

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TrustScore 3 out of 5

3.2

Furniture Store
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Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Living Room Furniture Store

Contact info

3.2

Average

TrustScore 3 out of 5

1 review

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Rated 1 out of 5 stars

OOP promises stalled; weeks without safe sleep after collapse

I bought a Coaster bed (via Wayfair). The frame collapsed (~June 12, 2025) under normal use. I’m disabled and went weeks without a safe bed. In Aug 2025, Coaster confirmed it would cover assembly ($159), replacement mattress ($1,502.70), and frame removal ($60) and said it was “working with Wayfair” on reimbursement timing. I asked to add $650 for home-care/cleanup caused by the collapse. Since then, the process has dragged and costs continued while I lacked safe sleep. Coaster should complete the OOP reimbursement promptly, confirm its insurer/adjuster, and preserve design/quality/communication records for the product line. (I have emails confirming the three OOP items and the Wayfair coordination.)

15 June 2025
Unprompted review

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